Description
The Rochester Athletic Club is seeking a self-driven individual to work as a Summer Front Desk Assistant Manager.
This Associate will:
- Work set shifts during the summer; expected to work 20 - 28 hours per week
- Help monitor Prospr messaging and schedule during shifts
- Assist to help find evening coverage if associates are ill
- Work with the Operations Director to cover on-call shifts; Operations Director covers all other on-call shifts
o On-Call shift duties
§ Monitor Prospr Notifications
• Respond to direct messages or group messages while on-call
• Will be given manager access to update and edit shifts as needed
§ Able to cover for last minute needs
• If the desk is short-staffed due to illness or the closer is out due to illness the Front Desk Assistant is expected to help find alternate coverage; if no other coverage is found and a person is needed at the desk then it is expected that the Front Desk Assistant will need to cover§ Communicate shift covers with MOD and Operations Director
§ On-call shifts will comprise of two shifts each week and one weekend (Fri/Sat/Sun) for each month (June/July/August) of employment
§ On-call shifts will be minimum of 8 hours in length
- Will not be asked to train new associates
- May be asked to sub at the outdoor desk but is not expected to monitor outdoor desk shifts
- Will not be asked to work at the activities desk
This position is comprised of set shifts and on-call shifts. The shifts will primarily be in the evening to help the Operations Director, Amanda Jade, monitor the desk during the summer hours. On-call time will be paid a minimum of two hours but no more than four hours of straight time pay for the on-call shift; if the Front Desk Associate is called in to cover a shift they will receive regular hourly rate and not receive the straight time pay.
Requirements
You like to solve problems in a fast-pace environment.
You are socially-focused with specific attention spent on building and maintaining relationships.
You are helpful and make sound and thoughtful decisions.
You have a sincere appreciation for people and know how to motivate and build consensus.
You respond positively to pressure and you appreciate a challenging, fast pace.
You like a variety of tasks, willing to assist at any given moment.
You lead by example with your knowledge and expertise.
You are attentive to details that with training are handled quickly, correctly and efficiently.
QUALIFICATIONS
Education/Certification:College or Associate degree preferred or equivalent experience
Required Knowledge:Knowledge of basic RAC Front Desk processes and expectations
Experience Required:Two to three years of RAC experience preferred
Skills/Abilities:High level of customer service communicating effectively
Leadership skills and experience
Excellent listening and comprehensive skills required
Solid analytical, creative, and problem-solving abilities
Project management and organizational skills
Able to work well independently
Able to assist, direct, and coordinate others
Excellent computer and typing skills are required