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Success Manager Jobs in Michigan (NOW HIRING)

Curbee

Senior Dealer Success Manager

Detroit, MI · On-site

$110K - $135K/yr

Senior Dealer Success Manager Detroit, MI (60-70% regional travel) $110,000 - 135,000 Salary + Bonus Who We Are Curbee is the fastest-growing mobile service technology provider. Curbee enables ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...

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Success Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for success manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager, often called a customer success manager, is responsible for building strong relationships with clients, ensuring they achieve their desired outcomes with a company's products or services. They monitor client satisfaction, provide support, and collaborate with sales and technical teams to promote retention and growth, often using tools like CRM software. Success managers typically require strong communication skills and industry knowledge to effectively address client needs and improve overall experience.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.
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What cities in Michigan are hiring for Success Manager jobs? Cities in Michigan with the most Success Manager job openings:
Success Manager jobs near you
Infographic showing various Success Manager job openings in Michigan as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Lead Customer Success Manager

Sprinklr

Three Rivers, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 hours ago

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr's Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable Growth and Team & Culture.
Sprinklr'sCustomerSuccess Managers(CSMs)align highly skilledexpertise,thought leadership andprogram managementto align Sprinklr solutions tocustomersbiggest challenges.With a bias towards action andability todeliverorganizational-wide impact, theCSMdevelopsandprogram manages aplanto empower thecustomertodo things differently and better using Sprinklr.

The CSM is able expertly program manageand prioritize initiativesacross a portfolio of customers bydevelopingadeepunderstanding of theircustomersbusiness,processes,teamsandtechnical architectures(tech stacks); this enables the CSMtoprescribe use of Sprinklr productsand features to solvehigh level business challenges andresolveorganizational inefficiencies. TheCSM'sdeep knowledge ofSprinklr's product and solutionsis paired withdomain andindustryexpertise,business acumen,exceptionalcommunicationand program managementskills,positioning theCSMto take a consultative approach in informingand actioning onpartnershipstrategyplans.
Directlyresponsible for:

  • Customer relationship accountability,to whichproactivecommunication, program management,representationand expectation managementis foundational.

  • Cultivaterelationships with key stakeholders across customer organizations andestablishnew relationships, directly or by introducing Sprinklr executives and product leadership.

  • Build customer champions and advocatesto ensure clients can articulate and understand the value Sprinklr is driving to their business.

  • Oversee customer adoption journey, ensuringappropriate resourcesare engaged,and effective solutions areimplemented,at each stage of the lifecycle to achieve successful outcomes.

  • Ensure awareness of Sprinklr's product, productroadmapand new releases to all relevant customer stakeholders, in the context of the customer stakeholder's role, current and prescribed future use cases of Sprinklr.

  • Customer'sproduct adoption,realized value,and ROI fromSprinklr:Ensuringcustomer'sachievement ofSprinklruse cases,validatedwith business metrics and data-driveninsights.

  • Co-developcustomer outcomesplan to deliver on agreed KPI's and success metrics. Conduct regular customer cadences toalign onvalue realization, agreed business priorities, and provide thought leadership specific to client's evolving business needs.

  • Meticulously track customer health data using CSP tools,including;product and feature adoption, and consumption against Sprinklr contract commitments. Accountable in using customer health data to drive customer management activities, informrecommendationsand manage risk.

  • Customer Empowerment andEnablement:Implementingrepeatable playbooks to create a strong and functional operating state.

  • Drive customer self-service capabilities to reduce costs, drivescaleand ensure increased usage,stickinessandcustomerretention.

  • Proactivelyidentifyadoption blockersandprescribetrainingcurriculumand/ormore optimizedworkflows or featureusetoeliminateconsumption risk. Empower customer in using Sprinklr to minimize redundant workflows,processesand resources.

  • Advocate for the customer with Sprinklr's Product Team and Partnerships Team which entailsidentifyingproduct enhancements, opportunities and paths to solutions that require development and sometimes third-party partners.

  • Increasing revenue from customers.Collaboratewith theSales, SolutionsConsultant, &other cross-functional teamstoidentifyupsell and cross-sell opportunities.

  • Develop a deep understanding of the customer's organization, corporate objectives,financialearnings reports and insights,news,market conditions, industry,use of technologies, vendors and solutions,and partnersto;identify opportunities to expand theiruse ofSprinklr productsandto consolidatetheirtech stack using Sprinklr.Stay apprised as things change.

  • Awareness ofcompetitive landscape, competitivesolutions,marketand tech industry trendstoidentifyrisk and threats.

  • Advocate for customer during Implementation of new features,productsor integrations to ensure use case, scope and timelines are achieved.

Preferredqualifications& skills:

  • Minimum of 8-10 years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development.

  • Experiencedelivering large-scale transformational programs across Fortune 100 enterprise clients' customer experience functions, working across multiple lines of business to deliver organization-wide impact, often breaking through legacy silos.

  • Ability to analyzecustomer'susage data, KPIs and health indicators toidentifyopportunities for improvement and translate into actionable recommendations,planand path to solutions.

  • Demonstrated experience and/or knowledge of marketing automation technologies, orcontact center technologiesdigital transformation,AI solutions, market research and insights, business analytics,emerging technologies,anddata management platforms and technology.

Strong program management experience overseeing large, cross-functional teams to ensuretimelyexecution of deliverables.

  • Proven ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features.

  • Interest in continuously learning and advancing understanding oftech industry,customer experience technologies,technology platforms and solutions, AI advancement,andtrends withtop global brands

  • Exceptional communication and presentation skills withdemonstratedability to communicate and influence effectively at all levels of the organization, including executive and C-level.

  • Ability to travel between 25-50% of the time. Candidates local to clients strongly preferred.

  • Project Management Professional certification (PMP, PMI-PMP, LSS)a plus.

  • Bachelor's degree from an accredited college or university, or relevant experience.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

  • Lead a new category of enterprise software that we call Unified-CXM.

  • Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

  • Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$121,000 - $201,000

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

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