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Subscription Specialist Jobs (NOW HIRING)

Synthesia Limited

Order Management Specialist

New York, NY · On-site

$21.25 - $28.50/hr

We are looking for a highly organized and detail-oriented Order Management Specialist to join our ... Subscription Management * Coordinate renewals, upgrades, downgrades, and amendments with relevant ...

HW media

Customer Success Specialist

Dallas, TX · On-site

Customer Success Specialist HousingWire is a leading information, data and intelligence company ... Support prospective customers in understanding the best subscription solutions for their needs

UMAEZ LLC

E-mail Marketing Specialist

We're looking for a technically strong Email Marketing Specialist to be the hands-on builder behind ... • Subscription setup - wire up subscription-app events and flows (activation, rebill ...

Keyfactor, Inc.

Senior Renewal Specialist

OR · On-site +1

Renewal Specialist Employment Type : Full-Time Industry: Computer & Network Security About the ... Advanced understanding of software subscription models, contract structures, and customer retention ...

Prelude Fertility

Authorization Specialist

Houston, TX · On-site

$17.25 - $23/hr

Our Authorization Specialist will be responsible for providing a great patient experience by ... Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your ...

J. J. Keller

Customer Success Specialist

Neenah, WI · On-site

J. is hiring a Customer Success Specialist to join our Consulting Services team! J. J. Keller was ... Successfully transitioning clients to subscription services, ensuring that they understand the ...

New

HW Media

Customer Success Specialist

Dallas, TX · On-site +1

The Customer Success Specialist will lead white-glove onboarding experiences for enterprise and ... Support prospective customers in understanding the best subscription solutions for their needs

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Subscription Specialist information

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How much do subscription specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for subscription specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What does a subscription specialist do?

A Subscription Specialist manages and oversees the subscription services for a company, ensuring customers have a smooth experience when signing up, renewing, or canceling subscriptions. They handle customer inquiries, process subscription changes, and resolve any issues related to billing or access. Additionally, Subscription Specialists may analyze subscription data to help improve customer retention and satisfaction. Their role is crucial in maintaining positive relationships with subscribers and supporting the overall growth of the business.

What is a subscription specialist job description?

A subscription specialist manages customer subscriptions, processes renewals, handles billing inquiries, and ensures customer satisfaction. They often use customer relationship management (CRM) tools and require strong communication and organizational skills to maintain subscription services effectively.

What are the key skills and qualifications needed to thrive as a subscription specialist, and why are they important?

To thrive as a Subscription Specialist, you need strong customer service skills, attention to detail, and experience with subscription management or sales, often supported by a degree in business or a related field. Familiarity with CRM platforms, billing software, and subscription management systems like Salesforce or Zuora is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in assisting customers and resolving account issues. These skills are crucial for maintaining customer satisfaction, reducing churn, and supporting revenue growth in subscription-based businesses.

What is the role of a subscription specialist?

A subscription specialist manages customer subscriptions, processes renewals, handles billing inquiries, and ensures customer satisfaction. They often use customer relationship management (CRM) tools and require strong communication and organizational skills to maintain subscription services effectively.

What are some common challenges faced by subscription specialists when managing recurring customer accounts?

Subscription Specialists often encounter challenges such as addressing failed payments, handling customer cancellations, and managing subscription upgrades or downgrades. Staying organized is crucial, as they must track renewal dates, communicate proactively with subscribers, and ensure a seamless customer experience during billing cycles. Effective problem-solving and strong communication skills are essential for resolving customer concerns and maintaining high retention rates.
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Subscription Specialist jobs near you
Infographic showing various Subscription Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Order Management Specialist

Synthesia Limited

New York, NY • On-site

$21.25 - $28.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process.
Responsibilities:
Order Processing
  • Accurately review and process orders received via Salesforce, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies.
  • Oversee deal close processes by maintaining accurate records, managing documentation, and ensuring the timely completion of all critical milestones.
  • Ensure clean handoff from sales to finance, including proper documentation and approvals
  • Manage purchase order inquiries while maintaining with audit and compliance standards
  • Oversee provisioning settings to keep services running without disruption.

Subscription Management
  • Coordinate renewals, upgrades, downgrades, and amendments with relevant stakeholders.
  • Monitor subscription health and proactively flag anomalies or issues.

Sales Support
  • Support account executives and customer success managers with quote validation, contract review, and order entry guidance.
  • Help manage deal desk requests and ensure deals meet internal compliance standards.
  • Act as a point of contact for Sales for deal-related questions, policy clarifications, and order-form guidance

Process Improvement & Reporting
  • Identify opportunities to streamline order-related workflows and eliminate friction points.
  • Contribute to documentation and refinement of order management policies.
  • Generate reports on order accuracy, subscription trends, and processing times.
  • Assist the team with Ad hoc projects related to reporting and cross-functional operations
Required Qualifications
  • Bachelor's degree in Business Administration, Finance, Operations, or a related field.
  • Minimum 2 years of experience in Order management, Deal Desk, or supply chain
  • Experience with Salesforce, Ironclad, NetSuite, or similar systems
  • Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.
  • Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.
  • Excellent communication and cross-functional collaboration skills.

Preferred Skills
  • Experience with quote-to-cash (QTC) process in a SaaS context.
  • Exposure to SOX compliance and internal controls is a plus.
  • Proficiency in Excel and familiarity with BI/reporting tools

At Synthesia we expect everyone to
  • Put the Customer First
  • Own it & Go Direct
  • Be Fast & Experimental
  • Make the Journey Fun

You can read more about this in our public Notion page.
Benefits
  • A competitive salary + stock options in our fast-growing Series E startup
  • Hybrid working environment
  • 100% Medical, Dental & Vision
  • 401k Plan
  • Paid parental leave
  • 25 days of annual leave + Public holidays + paid sick leave
  • Fun culture with regular socials
  • A generous referral scheme
  • A brand new computer + monitor

Apply