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Subscription Specialist Jobs (NOW HIRING)

Jobgether

$14.75 - $20/hr

The position offers the opportunity to work with subscription-based products and contribute to ... Accountabilities The Associate Billing Specialist will be responsible for managing billing support ...

Air Apps

Product Growth Specialist

San Francisco, CA · On-site

The Product Growth Specialist will be pivotal in scaling growth by owning subscription and ad monetization strategies across the mobile app portfolio, collaborating with cross-functional teams to ...

mustang

VisionLink Support Specialist

Mustang, TX · On-site

VisionLink Specialist (Data Analysis | Equipment Health | Predictive Maintenance) The VisionLink ... Identify opportunities to increase VisionLink subscription penetration. * Support CVA and Services ...

Talogy, Inc.

Accounts Receivable Specialist

$20.75 - $27.50/hr

Talogy is seeking an A/R Specialist to support accurate, timely, and controlled customer billing ... Execute recurring, subscription, usage-based, milestone, project, and one-time billing processes ...

Air Apps

Product Growth Specialist

San Francisco, CA · On-site

$80K - $150K/yr

The Role As a Monetization Specialist , you will play a pivotal role in scaling Air Apps' growth by owning both subscription and ad monetization strategies across our mobile app portfolio. You'll ...

Presidio

Technical Adoption Specialist

The Role The Presidio Technical Adoption Specialist is a key liaison, working both internally and ... Attain and retain subject matter expertise on subscription software options and provisioning ...

Lumimeds

Payment Operations Specialist - US

Payment Operations Specialist Remote - LATAM About LumiMeds LumiMeds is a fast-growing U.S ... Investigate failed payments, duplicate charges, subscription billing issues, and refund requests.

Mustang Cat

VisionLink Support Specialist

Houston, TX · On-site

VisionLink Specialist (Data Analysis | Equipment Health | Predictive Maintenance) The VisionLink ... Identify opportunities to increase VisionLink subscription penetration. * Support CVA and Services ...

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Subscription Specialist information

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How much do subscription specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for subscription specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What does a subscription specialist do?

A Subscription Specialist manages and oversees the subscription services for a company, ensuring customers have a smooth experience when signing up, renewing, or canceling subscriptions. They handle customer inquiries, process subscription changes, and resolve any issues related to billing or access. Additionally, Subscription Specialists may analyze subscription data to help improve customer retention and satisfaction. Their role is crucial in maintaining positive relationships with subscribers and supporting the overall growth of the business.

What is a subscription specialist job description?

A subscription specialist manages customer subscriptions, processes renewals, handles billing inquiries, and ensures customer satisfaction. They often use customer relationship management (CRM) tools and require strong communication and organizational skills to maintain subscription services effectively.

What are the key skills and qualifications needed to thrive as a subscription specialist, and why are they important?

To thrive as a Subscription Specialist, you need strong customer service skills, attention to detail, and experience with subscription management or sales, often supported by a degree in business or a related field. Familiarity with CRM platforms, billing software, and subscription management systems like Salesforce or Zuora is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in assisting customers and resolving account issues. These skills are crucial for maintaining customer satisfaction, reducing churn, and supporting revenue growth in subscription-based businesses.

What is the role of a subscription specialist?

A subscription specialist manages customer subscriptions, processes renewals, handles billing inquiries, and ensures customer satisfaction. They often use customer relationship management (CRM) tools and require strong communication and organizational skills to maintain subscription services effectively.

What are some common challenges faced by subscription specialists when managing recurring customer accounts?

Subscription Specialists often encounter challenges such as addressing failed payments, handling customer cancellations, and managing subscription upgrades or downgrades. Staying organized is crucial, as they must track renewal dates, communicate proactively with subscribers, and ensure a seamless customer experience during billing cycles. Effective problem-solving and strong communication skills are essential for resolving customer concerns and maintaining high retention rates.
More about Subscription Specialist jobs
What job categories do people searching Subscription Specialist jobs look for? The top searched job categories for Subscription Specialist jobs are:
Subscription Specialist jobs near you
Infographic showing various Subscription Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Associate Billing Specialist

Jobgether

On-site, Remote

$14.75 - $20/hr

Full-time

PTO

Posted 12 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Billing Specialist based in Netherlands.

This role focuses on supporting customers and internal teams with accurate and efficient billing and subscription management solutions.
You will handle billing inquiries, resolve account-related issues, and contribute to improving the overall customer experience.
Working within a collaborative and international environment, you will combine customer support expertise with analytical thinking and process improvement.
The position offers the opportunity to work with subscription-based products and contribute to operational excellence.
You will analyze trends, identify improvement opportunities, and help create smoother billing processes for customers worldwide.
This is an ideal opportunity for a detail-oriented professional who enjoys problem-solving and making a measurable impact.

Accountabilities

The Associate Billing Specialist will be responsible for managing billing support activities, resolving subscription-related requests, and helping improve processes that enhance customer satisfaction and operational efficiency.

  • Handle customer billing and subscription inquiries through email and phone while ensuring timely and accurate resolutions.
  • Manage billing support tickets, prioritize requests, follow up on open cases, and take ownership of customer issues.
  • Resolve complex billing situations, including compensation requests, refunds, credits, and finance-related inquiries.
  • Gather relevant information to support credit and refund decisions while maintaining accurate subscription records.
  • Escalate complex cases when necessary and collaborate with internal teams to identify effective solutions.
  • Analyze billing support trends and recommend process improvements to enhance the customer experience.
  • Contribute to internal and external support documentation, including knowledge base articles and tutorials.
  • Assist with special projects, cross-functional initiatives, and month-end billing processes when required.
  • Collaborate with teams across the organization to identify and resolve subscription-related issues.
Requirements:

The ideal candidate has experience in billing support, customer service, or subscription management, with strong attention to detail and a proactive approach to problem-solving.

  • Previous experience in billing support, subscription management, customer service, or a similar role.
  • Strong written and verbal communication skills in English and Spanish.
  • Excellent analytical and problem-solving abilities with a customer-focused mindset.
  • High attention to detail and the ability to make accurate decisions in sensitive situations.
  • Experience working with billing processes, subscription systems, or customer support platforms.
  • Confidence managing challenging customer requests while maintaining accountability and professionalism.
  • Strong organizational skills with the ability to prioritize multiple tasks effectively.
  • Proficiency in Excel or Google Sheets.
  • Experience using customer support ticketing systems such as Zendesk or similar platforms is a plus.
  • Familiarity with data reporting tools such as Google Data Studio is considered an advantage.
  • Availability to work Monday-Friday, 06:00 AM-3:00 PM UTC.
Benefits:
  • Fully remote work environment with a remote-first culture.
  • Paid time off in accordance with local labor requirements.
  • Monthly wellness Fridays providing an additional long weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Access to professional development courses and learning opportunities.
  • Opportunities for upskilling, manager training, and knowledge sharing.
  • Opportunity to work within a diverse international team across multiple countries.
  • Collaborative environment focused on innovation, customer experience, and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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