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Subscription Remote Jobs in Virginia (NOW HIRING)

InSource Solutions

Retention Specialist

Richmond, VA · On-site +1

Remote Department: Sales Operations Summary The Retention Specialist serves as a key resource ... and subscription services across the InSource portfolio. This role owns the coordination ...

Akima

Modeling/Mapping Specialist

Springfield, VA · Remote

$150K/yr

... annual subscription handling, unlimited read-only licenses, 12 editor licenses, advisory services, initial setup, configuration, and up to 6 months of remote enablement. * Provide 3 days of ...

ActioNet

Procurement Manager

Vienna, VA · On-site +1

Hybrid/Remote (DC/VA/MD Region) Clearance: Secret Overview: ActioNet is seeking a Procurement ... Familiarity with Cloud, SaaS, subscription licensing, or enterprise software delivery models ...

ActioNet, Inc.

Procurement Manager

Vienna, VA · On-site +1

Hybrid/Remote (DC/VA/MD Region) Clearance: Secret Overview: ActioNet is seeking a Procurement ... Familiarity with Cloud, SaaS, subscription licensing, or enterprise software delivery models ...

Trianz

Cloud Engineer

Herndon, VA · Remote

$57.25 - $76.50/hr

Cloud Engineer Location:[Location(s) / Remote] - Hybrid - Herndon, VA Employment Type:[Full-time] ... Configure and maintain account/subscription provisioning automation * Implement and maintain IAM ...

ActioNet

Procurement Manager

Vienna, VA · On-site +1

Hybrid/Remote (DC/VA/MD Region) Clearance: Secret Overview: ActioNet is seeking a Procurement ... Familiarity with Cloud, SaaS, subscription licensing, or enterprise software delivery models ...

Trianz

Cloud Engineer

Herndon, VA · Remote

$57.25 - $76.50/hr

Cloud Foundation Engineer Location: [Location(s) / Remote] - Hybrid - Herndon, VA Employment Type ... Configure and maintain account/subscription provisioning automation * Implement and maintain IAM ...

ActioNet

Procurement Manager

Vienna, VA · On-site +1

Hybrid/Remote (DC/VA/MD Region) Clearance: Secret Overview: ActioNet is seeking a Procurement ... Familiarity with Cloud, SaaS, subscription licensing, or enterprise software delivery models ...

Franklin Covey

SMB Client Partner

Richmond, VA · Remote

$110/hr

Our services and products are primarily delivered through our subscription offerings, which are ... Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for this ...

PerformYard

VP of Product

Arlington, VA · On-site +1

This is a 100% Remote Position - now & forever Requirements What You'll Do: Product Strategy ... Deep expertise driving product-led growth and monetization strategy in subscription-based SaaS ...

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Subscription Remote information

What are the key skills and qualifications needed to thrive as a Subscription Remote Specialist, and why are they important?

To thrive as a Subscription Remote Specialist, you need strong customer service skills, attention to detail, and experience with online subscription management, often supported by a background in sales or customer support. Familiarity with CRM platforms, subscription billing software, and communication tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, empathy, and effective written communication help you stand out in this position. These skills are crucial for efficiently managing subscriber accounts, resolving issues, and maintaining customer satisfaction in a remote work environment.

What are some common challenges faced by remote subscription specialists, and how can they be managed effectively?

Remote subscription specialists often face challenges such as maintaining clear communication with team members, promptly addressing customer issues, and managing multiple subscription platforms. To overcome these, it's important to utilize effective collaboration tools, set regular check-ins with your team, and stay organized with up-to-date documentation. Proactively engaging with customers and regularly reviewing subscription data can also help ensure a smooth workflow and high customer satisfaction.

What are Subscription Remote jobs?

Subscription Remote jobs are roles that involve managing, supporting, or developing subscription-based products or services, and they can be performed remotely from any location. These positions often include tasks such as customer support, account management, billing, software development, or marketing for businesses that operate on a subscription model. Working remotely in these roles allows professionals to collaborate with their teams and serve customers using digital tools without needing to be in a physical office.

What is the difference between Subscription Remote vs Customer Support Specialist?

AspectSubscription RemoteCustomer Support Specialist
Required CredentialsBasic technical skills, customer service experienceCustomer service training, communication skills
Work EnvironmentRemote, flexible hoursRemote or on-site, client-facing
Industry UsageSubscription-based services, SaaS companiesVarious industries including retail, tech, healthcare
Common Search/ComparisonYesYes

Subscription Remote roles typically focus on managing subscription services and customer accounts remotely, requiring technical and customer service skills. Customer Support Specialists handle customer inquiries across industries, often with similar remote or on-site options. While both roles involve customer interaction, Subscription Remote positions are more specialized in subscription management within SaaS or subscription-based companies.

What are the most commonly searched types of Subscription jobs in Virginia? The most popular types of Subscription jobs in Virginia are:
What are popular job titles related to Subscription Remote jobs in Virginia? For Subscription Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Subscription Remote jobs in Virginia look for? The top searched job categories for Subscription Remote jobs in Virginia are:
What cities in Virginia are hiring for Subscription Remote jobs? Cities in Virginia with the most Subscription Remote job openings:
Subscription Remote jobs near you
Retention Specialist

Retention Specialist

InSource Solutions

Richmond, VA • On-site, Remote

Full-time

Posted 23 days ago

Job description

Description
Retention Specialist
Job Title: Retention Specialist
Reports to: Sales Operations Manager
Location: Remote
Department: Sales Operations
Summary Job Description
The Retention Specialist serves as a key resource responsible for protecting recurring revenue and strengthening client relationships by managing the renewal process for software, support agreements, and subscription services across the InSource portfolio. This role owns the coordination, preparation, and execution of renewals while ensuring a seamless and positive client experience.
A critical component of this role is proactive client engagement, identifying at-risk accounts, and collaborating cross-functionally with Account Managers, Sales Operations, Finance, and vendor partners to drive successful renewal outcomes and reduce churn. The Retention Specialist is responsible for building accurate renewal quotes, maintaining data integrity, and ensuring timely follow-up to support revenue retention.
The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities while maintaining strong client communication. This individual will take ownership of renewal workflows, support retention strategies, and contribute to continuous process improvement within Sales Operations.
Essential Job Functions, Responsibilities & Requirements (not limited to):
• Own the end-to-end renewal process from initial outreach through closure, ensuring timely and accurate execution
• Track and manage upcoming renewals using internal systems and vendor portals
• Prepare, validate, and deliver accurate renewal quotes in alignment with vendor pricing and internal SOPs
• Proactively engage clients ahead of renewal deadlines to drive timely decisions and reduce churn
• Identify at-risk accounts and support retention strategies in collaboration with Account Managers
• Build and maintain strong client relationships, serving as a primary point of contact for renewal-related inquiries
• Maintain accuracy and integrity of all renewal data within NetSuite and CRM systems
• Collaborate cross-functionally with Account Managers, Finance, Order Entry, and vendors to ensure smooth processing
• Ensure consistent follow-up and communication with clients and internal stakeholders until renewals are closed
• Monitor vendor systems for pricing updates, contract changes, and renewal requirements
• Support forecasting and reporting by maintaining accurate renewal pipeline data
• Contribute to process improvements to enhance efficiency, client experience, and retention outcomes
• Respond to client inquiries promptly and professionally, working to resolve issues and improve satisfaction
• Manage multiple renewals simultaneously while maintaining strong attention to detail and organization
Required Qualifications & Experience
• Bachelor's degree in Business or a related field
• 1+ year of experience in sales, quoting, retention, or a similar role
• Hands-on experience with NetSuite
• Advanced proficiency in Microsoft Excel, including formulas, data manipulation, and analysis
• Experience working with CRM/ERP systems and maintaining accurate data
• Ability to interpret and work with complex software licensing, pricing models, and contract terms
• Strong ability to manage multiple priorities in a fast-paced environment
Key Skills & Competencies
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Customer-focused mindset with strong relationship-building skills
• Problem-solving and critical thinking abilities
• Ability to work independently and collaborate across teams
• Proactive approach to follow-up and task ownership
Preferred Qualifications
• Experience with ConnectWise or similar systems
• Familiarity with software licensing, subscriptions, or support agreements
• Exposure to IT, software, or industrial automation environments
Supervisory Responsibility: None
Work Conditions: General office environment - remote

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