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Subrogation Assistant Jobs in Rochester, NY (NOW HIRING)

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Subrogation Assistant information

What is the difference between Subrogation Assistant vs Claims Processor?

AspectSubrogation AssistantClaims Processor
Required CredentialsHigh school diploma; some roles may prefer insurance-related certificationsHigh school diploma; insurance or claims processing certifications beneficial
Work EnvironmentInsurance companies, legal settings, claims departmentsInsurance companies, healthcare providers, government agencies
Employer & Industry UsagePrimarily in insurance and legal sectors handling subrogation casesAcross insurance, healthcare, and government sectors managing claims
Common Search & ComparisonOften compared due to similar insurance support rolesRelated but more focused on claims management

The main difference is that a Subrogation Assistant specializes in recovering funds from third parties after an insurance claim, while a Claims Processor handles the overall processing of insurance claims. Both roles require knowledge of insurance procedures, but Subrogation Assistants focus more on legal and recovery aspects, whereas Claims Processors manage claim intake and documentation.

What are the key skills and qualifications needed to thrive as a subrogation assistant?

To thrive as a Subrogation Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance and claims processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, Microsoft Office Suite, and document management systems is typically required. Excellent communication, problem-solving, and time management skills help you collaborate with adjusters, clients, and external parties. These abilities are critical to efficiently supporting the subrogation process, ensuring timely claim resolution and maximizing recoveries for the organization.

What are the most common challenges faced by subrogation assistants, and how can they be managed effectively?

Subrogation Assistants often encounter challenges related to managing a high volume of cases, ensuring accurate documentation, and navigating complex communication between insurance companies, clients, and third parties. Staying organized and utilizing case management software can help keep track of deadlines and case details. Developing strong attention to detail and proactive communication skills are key for efficiently gathering information and supporting successful recovery efforts. Regular collaboration with adjusters and legal teams also helps resolve issues quickly and maintain workflow efficiency.

What is a subrogation assistant?

Subrogation Assistants are professionals who support insurance companies or legal departments in the process of recovering funds from third parties responsible for claims paid out. They handle administrative tasks such as gathering documentation, managing case files, communicating with involved parties, and assisting subrogation specialists or adjusters. Their work helps ensure that insurers can recoup losses efficiently, which can ultimately help keep insurance costs down. Subrogation Assistants play a critical role in maintaining accurate records and supporting the legal and financial recovery process.
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Subrogation Assistant jobs near you
Infographic showing various Subrogation Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Claims Support Specialist - Rochester, NY

Kaeppel Consulting

Rochester, NY • On-site

Contractor

Re-posted 24 days ago

Job description

Kaeppel Consulting is in immediate need of a Claims Support Specialist to support one of our preferred clients in Rochester, NY. This is a 6-month contracted position.
Position Summary:
Under moderate supervision, performs basic claims/zone support activities.
Duties and Responsibilities:
  • Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
  • Orders supplies and schedules/coordinates meetings.
  • Greets and directs visitors to appropriate personnel.
  • Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
  • Provides customer service support during weather events including CAT loss reports and other CAT support duties.
  • Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
  • Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis.
  • Assist with follow up calls and other claim file support as needed.
  • Greets, screens and directs visitors to appropriate personnel.
  • Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.
  • Assists personnel with various activities including accessing and verifying policyholder information.
  • Sets follow ups as appropriate for completion of support activities.
  • Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.
  • Handles all inquiries with customer service as a priority.
  • Enters new loss report information and updates claims documentation.

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