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Subaru Service Advisor Jobs in Ohio (NOW HIRING)

Wagner Subaru

Express Service Advisor

Fairborn, OH · On-site

The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service ...

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Subaru Service Advisor information

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How much do subaru service advisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for subaru service advisor in Ohio is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Subaru service advisor?

To thrive as a Subaru Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), electronic repair order software, and possibly ASE certifications are commonly required. Strong communication, active listening, and organizational skills help build trust with customers and ensure smooth coordination between technicians and clients. These skills are essential for delivering exceptional service, accurately relaying technical information, and ensuring customer satisfaction and retention.

What are some common challenges faced by Subaru service advisors, and how can they be managed effectively?

Subaru Service Advisors often encounter challenges such as balancing high customer expectations with repair timelines, accurately communicating technical information, and coordinating between technicians and customers. Managing these challenges involves strong organizational skills, clear and empathetic communication, and staying up-to-date with Subaru's latest service protocols. Advisors who proactively update customers and work collaboratively with the service team tend to build trust and ensure a positive service experience.

Is Subaru a good company to work for?

Subaru Service Advisors typically work in a customer service environment at Subaru dealerships, where they assist customers with vehicle repairs and maintenance. The company is known for a positive work culture, competitive pay, and opportunities for advancement, though experiences can vary by location. Overall, Subaru is considered a reputable employer within the automotive industry.

Is it worth being a Subaru Service Advisor?

A Subaru Service Advisor is responsible for communicating with customers, scheduling repairs, and explaining service recommendations. The role typically offers a stable income, opportunities for commissions or bonuses, and requires good customer service and technical knowledge. It can be a worthwhile career for those interested in automotive service and working in a customer-facing environment.

What is a Subaru Service Advisor?

A Subaru Service Advisor is a customer service professional who acts as a liaison between customers and the service department. They schedule appointments, explain repairs, provide cost estimates, and ensure customer satisfaction during vehicle maintenance and repair processes. Strong communication skills and knowledge of automotive services are essential for this role.

What are popular job titles related to Subaru Service Advisor jobs in Ohio?

For Subaru Service Advisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Subaru Service Advisor jobs in Ohio look for?

The top searched job categories for Subaru Service Advisor jobs in Ohio are:

Subaru Service Advisor jobs near you
Infographic showing various Subaru Service Advisor job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,282 per year, or $24.7 per hour.

Express Service Advisor

Wagner Subaru

Fairborn, OH • On-site

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service technicians.
Hourly rate plus commission based on experience
Paid time-off
401k
Health Insurance
Flexible work environment
 
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all customer inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

  • Organized and friendly personality
  • Juggle multiple, sometimes competing priorities.
  • Be on feet most of the day
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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