Student Support Officer Jobs (NOW HIRING)

Reporting to the Associate Vice Chancellor for Student Affairs & Dean of Students, the Associate Dean of Students & Director for Student Support and Case Management serves as a deputy to the Associate Vice Chancellor for Student Affairs and Dean of Students supporting the University’s Student Community, Advocacy and Support strategic area.

The Associate Dean of Students and Director of Student Support and Case Management will lead a comprehensive portfolio of campus and community strategies that support students facing obstacles that may impact their success. These challenges may include behavioral and/or mental health, physical health, basic needs resources, and other areas.

They will assist the Associate Vice Chancellor for Student Affairs and Dean of Student with a dual reporting line to the Associate Vice Chancellor and Chief of Police, ensuring compliance with UNC Policy 1300.7: Regulation on Behavioral Threat Assessment and Management Teams.

The Associate Dean will lead a team that administers the Aggie Campus Assessment, Response and Evaluation (CAR E), Behavioral Intervention Team (BIT), and Aggie Source (food pantry and professional clothing), and other resources to support students. They will facilitate students’ connection with off‑campus resources for housing, social services, and community resources, and serve as the primary administrator for the case‑management database system, ensuring accurate data entry and collection of all cases. They will provide direct case‑management services to students that include interventions, referrals, and follow‑up support.

The Associate Dean will collaborate closely with student affairs partners, faculty, academic colleagues, healthcare providers, and families.

They may support student conduct administration as a designated hearing officer as needed.

• Lead and manage the comprehensive portfolio of student support and case‑management services.
• Supervise teams administering CAR E, BIT, Aggie Source, and other student support resources.
• Ensure compliance with UNC Policy 1300.7 and other relevant policies.
• Facilitate connections between students and off‑campus services (housing, social services, etc.).
• Maintain accurate case‑management records and analytics.
• Provide direct interventions, referrals, and follow‑up support to students.
• Collaborate with student affairs, faculty, healthcare providers, and family partners.
• Act as designated hearing officer for student conduct as required.

• Master’s degree in higher education, student affairs, counseling, social work, or a related field.
• Minimum of seven years of progressive leadership and supervision experience in a post‑secondary setting, including at least three years directing a department or function area within student affairs.
• Extensive experience in student conduct, threat assessment, behavioral intervention, and crisis management operations.
• Strong background in technology‑based student conduct and case‑management record‑system governance (e.g., Maxient).
• Demonstrated leadership, sound judgment, political acumen, and discernment during challenging circumstances.
• Strong background in policy development and compliance and knowledge of local, state, and federal laws related to college students.
• Excellent organization, communication, and problem‑solving skills.
• Evidence of strong interpersonal communication skills and ability to cultivate partnerships with stakeholders.

• Current engagement or leadership with ASCA, HECMA, NaBITA, or other related organizations focused on case‑management and threat assessment in university settings.
• Prior experience at a large, public R1 university.
• Demonstrated success at institutions with a comparable mission.
• Doctorate in higher education, student affairs, or related field, and experience managing crisis, threat assessment, and parent and family communications.

This position is primarily on‑site. Employees are generally required to reside in North Carolina within a two‑hour commuting distance of the assigned duty station. Remote or hybrid work arrangements may be considered consistent with university and state policies.

• Accrued vacation and sick leave for eligible employees.
• Community service leave.
• Aetna – State Health Benefits of North Carolina.
• NCFlex – vision, dental, flexible spending account, life insurance, and more.
• 12 paid holidays.
• Teachers and State Employees Retirement System (TSERS).
• Optional supplemental plans – 401(k), 403(b), 457(b), and 457.
• Employee Assistance Program (EAP).
• Campus recreation center discount.
• University bookstore discount.
• and more.

North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired. North Carolina A&T is an Equal Opportunity and affirmative action employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information, sexual orientation, or sexual identity.