Student Support Coordinator Jobs in Raleigh, NC (NOW HIRING)

School Summary

North Carolina Connections Academy is a public remote charter academy serving students across the state. The school delivers a personalized learning experience through the Connections Academy model, emphasizing strong family partnerships, academic rigor, and equitable access to student support services. The virtual environment allows students to learn flexibly while receiving the guidance and support needed to succeed academically and personally.

Position Summary

Working from their home or from our Durham office, as well as on location at various testing sites around the state, the North Carolina licensed and certified Student Accountability Coordinator will lead the planning, administration, security, and improvement of NC Connections’ state testing program as the PSU-designated State Testing Coordinator.  The Student Accountability Coordinator collaborates with school leadership, teachers, staff, students, and caretakers to ensure all state-required assessments are administered with fidelity and full student participation. Through the use of the telephone, internet, and various curriculum and communication tools they will consult frequently with stakeholders to ensure that each child successfully completes all required state assessments and each staff member is trained and supported in test delivery and security.

The Student Accountability Coordinator will be responsible for the successful completion of the following tasks:

• Coordinate and create all school testing plans as required by NCDPI ensuring adherence to state timelines, policies, confidentiality requirements, and ethical testing codes of conduct;
• Attend all state and school required test training sessions and meetings (both in-person and virtual);
• Train all school staff on test security, ethical testing practices, testing procedures, and accommodations for students with disabilities (as well as English learners);
• Monitor and assist with the review, coordination, documentation, and submission of all testing accommodations in North Carolina state systems;
• Create and maintain individual testing plans for each separate testing window;
• Work with NCDPI to order appropriate testing materials for each test administration;
• Coordinate proctors, site-based testing coordinators, venues, technology needs, and staff travel related to all aspects of in-person testing;
• Develop testing schedules, student assignments, small groups, and staff assignments ensuring test security and fidelity;
• Maintain systems for student testing assignments, confirmations, participation, and attendance tracking;
• Coordinate and assist with the notification of students and caretakers regarding schedules, locations, and testing expectations;
• Ensure all testing materials are stored and maintained securely and appropriately in accordance with state rules and regulations;
• Report testing irregularities and security incidents through OTISS or other designated systems within required timelines;
• Maintain the confidentiality of student assessment results and ensure scores are used appropriately;
• Coordinate benchmark testing participation approximately three times per school year;
• Analyze state testing, benchmark, and other student-performance data to identify areas for improvement;
• Work with teachers and school leaders to develop instructional strategies, interventions, and training designed to improve student outcomes;
• Assist with preparing and distributing reports related to test performance, school and student characteristics, School Report Card data, and other accountability measures;
• Collaborate to develop test prep courses or programs and serve as a Teacher of Record for assigned test preparation courses (i.e. ACT Prep, EOG prep);
• Serve as a homeroom teacher for high-risk and/or credit-deficient high school students;
• Supervise and manage assigned instructional staff according to school policy and procedures;
• Participate in professional development and contribute to schoolwide initiatives;
• Support school meetings, training, graduation, field trips, test preparation, and testing events;
• Assist with preparation and dissemination of reports to assist leadership and staff in the interpretation of performance data and school/student characteristics;
• Collaborate on and contribute to school improvement planning process and monitoring;
• Complete any and all grading, lesson preparation, student and learning coach communications within specified and required timeframes for any assigned course or task;
• Adhere to and support Individualized Education Plans (IEP) and Section 504 Plans for students in assigned courses;
• Engage in professional development and professional learning communities;
• Collaborate and support successful implementation of schoolwide attendance and truancy tracking and initiatives;
• Develop methods & activities for fostering & maintaining a virtual “school community”;
• Work collaboratively with school staff daily through online meeting and communication tools and school LMS (i.e. Pearson Online Classroom, Google Chat, Gmail, Google Meet, Zoom, etc.);
• Communicate regularly with learning coaches and students through use of computer and telephone (i.e. Google Voice, POC Webmail, LiveLesson, Zoom, etc.);
• Keep student records and data up-to-date, including Data Views, cumulative files, online student and family information, attendance accounting, and logging all student and learning coach contacts;
• Serve as the State Testing Coordinator for the North Carolina Connections Academy Public School Unit;
• Attend field trips and other community activities implemented for students and families;
• Other duties as assigned.

Requirements:

• Valid North Carolina Teaching License (administrative license and/or degree preferred).
• North Carolina residency preferred.
• Strong organizational, logistical, and problem-solving skills.
• Proven track record of successful support of state testing administration in a virtual environment.
• Ability to learn, effectively use, and navigate state testing, assessment, and student information and reporting systems.
• A valid driver’s license or state-issued identification card.
• Availability to work full-time teacher shift from 8am - 4pm, Monday through Friday.
• Strong interpersonal skills which include the ability to work effectively with students, parents, staff, and community members from diverse backgrounds.
• Strong technology skills (especially in Google Suite).
• Virtual experience preferred.
• Demonstrated ability to create a positive, equitable, and student-centered environment.
• Customer focused approach.
• High degree of flexibility.
• Demonstrated ability to work well in a fast-paced, deadline-driven environment.
• Willingness and ability to travel for school-based meetings, training, graduation, field trips, and state testing events (will require overnight travel).
• Ability to work some occasional evening hours, as needed to support some families.
• Please note, if given a job offer, 2-step authentication is required to login to all systems. 

North Carolina Connections Academy is committed to providing an inclusive and supportive educational experience that reflects a diverse student body and fosters innovation through technology.