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Student Support Advocate Jobs (NOW HIRING)

Radford University

Student Success Advocate

Radford, VA

$45K/yr

Student Success Advocate Apply now Job no: 55000539 Work type: Classified Staff Location: Radford ... Support Student Affairs and University major events and programs including (but not limited to) new ...

Radford University

Student Success Advocate

Radford, VA · On-site

$45K/yr

Radford City - Main Campus The Student Success Advocate (SSA) is a professional staff position dedicated to supporting the retention and graduation of Pell Eligible (PE) undergraduates at Radford ...

Harlem Children's Zone

Student Advocate

New York, NY · On-site

$45K - $50K/yr

Harlem Children's Zone (HCZ) - a world-renowned education and poverty-fighting organization based in New York - seeks an enthusiastic, dedicated, and mission-aligned Student Advocate to support our ...

Harlem Children's Zone

Student Advocate

New York, NY · On-site

$45K - $50K/yr

Harlem Children's Zone (HCZ) - a world-renowned education and poverty-fighting organization based in New York - seeks an enthusiastic, dedicated, and mission-aligned Student Advocate to support our ...

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How much do student support advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for student support advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.36 per hour, depending on experience, location, and employer.

What is a student support advocate?

Student Support Advocates are professionals who work in educational settings to assist students in overcoming academic, social, and emotional challenges. They act as liaisons between students, families, teachers, and administrators to ensure that students receive the support and resources they need to succeed. Their responsibilities may include counseling, connecting students to community resources, addressing attendance or behavioral issues, and advocating for students’ individual needs. Student Support Advocates play a crucial role in promoting a safe and inclusive school environment.

What are the key skills and qualifications needed to thrive as a student support advocate, and why are they important?

To thrive as a Student Support Advocate, you need a background in counseling, education, or social work, often supported by a relevant degree and experience working with youth. Familiarity with student information systems, case management software, and crisis intervention protocols is commonly required. Outstanding interpersonal skills, cultural sensitivity, and the ability to build trust make someone excel in supporting diverse student populations. These skills and qualities are crucial for effectively addressing students' academic and personal challenges, fostering their well-being, and promoting positive educational outcomes.

What are some common challenges student support advocates face when working with diverse student populations?

Student Support Advocates often work with students from varied backgrounds, each with unique academic, social, and emotional needs. A common challenge is balancing individualized support while managing a high caseload, which requires strong organizational and communication skills. Advocates must also navigate cultural differences and build trust with both students and families, fostering an inclusive environment. Effective collaboration with teachers, counselors, and external agencies is key to overcoming these challenges and ensuring students receive holistic support.
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Infographic showing various Student Support Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,985 per year, or $20.7 per hour.

Student Assistance & Accountability Coordinator

Arcadia University

Glenside, PA • On-site

Full-time

Medical, Retirement

Re-posted 14 days ago

Arcadia University rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

512th of 618 rated colleges and universities

Job description

Job Description: Reporting to the Assistant Vice President for Student Flourishing, the Student Assistance & Accountability Coordinator supports student well-being, success, and retention by coordinating intervention and support services for students experiencing academic, personal, social, behavioral, or mental health challenges. Working collaboratively with campus partners and multidisciplinary support teams, the Coordinator facilitates case management, assists with behavioral intervention, student conduct and accountability processes, and conducts resource referrals. Through assessment, advocacy, and coordinated care, the role promotes student safety, wellness, and holistic development while ensuring students receive timely and appropriate support.
Location: Glenside
Responsibilities:
CARE Team Coordination:
  • Assist in coordinating the institution's cross collaborative team of professionals who support and aid students in academic, social, personal, and mental health distress (i.e., AU CARE Team).
  • Assist with implementing Behavioral Intervention Team practices and processes.
  • Review, assess, and respond to student concerns referred by faculty, staff, students, and community members.
  • Maintain case management records, documentation, referrals, and follow-up communications.
  • Prepare reports, data summaries, and assessment information related to CARE Team trends, conduct activity, and student support initiatives.
  • Coordinate outreach and support plans for students experiencing personal, emotional, behavioral, or academic concerns.
  • Collaborate with campus departments and external providers to connect students with appropriate resources and services.
  • Monitor students of concern and assist in developing intervention and support strategies.

Student Conduct & Accountability Support:
  • Assist with administering the student conduct and accountability process in alignment with institutional policies and procedures.
  • Conduct preliminary meetings, assist with investigations, documentation review, and case preparation.
  • Support educational and restorative approaches to student accountability and conflict resolution.
  • Maintain accurate records related to conduct cases and outcomes.
  • Educate students on institutional expectations, community standards, and student rights and responsibilities.
  • Assist with sanction monitoring and follow-up communication.

Student Outreach & Case Management:
  • Conduct proactive outreach to students identified through early alert systems, referrals, or crisis response.
  • Provide individualized support, advocacy, and referrals to campus and community resources.
  • Maintain ongoing communication and follow-up with students to support persistence and retention.
  • Maintain records and tracking of emergency assistance requests and outcomes.
  • Collaborate with financial aid, counseling, housing, and community agencies to support students in crisis.
  • Ensure equitable, timely, and compassionate support for students experiencing hardship.

Administrative & Collaborative Responsibilities:
  • Maintain confidential and accurate student records in compliance with FERPA and institutional guidelines.
  • Develop and facilitate educational programming related to accountability, community standards, and support resources.
  • Participate in divisional committees; complete required training(s) and professional development opportunities.
  • Support strategic initiatives of the division and the University's strategic plan (Arcadia2030).
  • Perform other duties as assigned by the Assistant Vice President for Student Flourishing, Care & Accountability.

Qualifications:
Required Qualifications:
  • Bachelor's degree.
  • At least three (3) years experience working in higher education in student affairs, counseling, conduct, case management, or related areas.
  • Knowledge of student development theory, crisis intervention, behavioral intervention practices, and student support services.
  • Strong interpersonal, communication, organizational, and problem-solving skills.
  • Ability to manage sensitive and confidential information with professionalism and discretion.
  • Demonstrated commitment to equity, inclusion, student advocacy, and holistic student support.
  • Ability to collaborate effectively with diverse campus stakeholders.

Preferred Qualifications:
  • Master's degree in Higher Education, Counseling, Social Work, Psychology, Human Services, or a related field.
  • Experience serving on or supporting a CARE Team or Behavioral Intervention Team.
  • Experience with student conduct administration and or restorative practices.
  • Knowledge of FERPA, Title IX, threat assessment, and higher education compliance practices.
  • Experience with case management software (i.e., Maxient) and student information systems.
  • Crisis response or behavioral intervention training.

Application Instructions:
  • Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
  • Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at .
We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our in their work.
At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.
Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.
Position Code: AC0229

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