Student Records Assistant Jobs in Normal, IL (NOW HIRING)

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Job Description:

Summary: As a member of the Division of Student Success at Illinois Central College, the Student Success Advisor is essential in fostering positive student interactions, enhancing student-centered processes, cultivating a sense of belonging, and collaborating to support student success. Reporting directly to the Lead Student Success Advisor and focused on an assigned advising cluster area, this position helps to advance departmental and divisional goals while supporting the college's overall mission and strategic priorities.

The Student Success Advisor is primarily responsible for advising students throughout their enrollment at ICC. This includes supporting students in the development of the knowledge, skills, attitudes, and beliefs they will need to succeed. The Student Success Advisor will also coach and assist students in career exploration and choosing programs of study, selecting courses and developing a personalized plan to completion. The Student Success Advisor will manage an identified caseload based on an advising cluster area. Using holistic advising approaches and student coaching methodologies, advisors will support students toward completion of identified academic, career, and personal goals.

The Student Success Advisor will also refer students to appropriate offices and individuals who can assist them in overcoming barriers to success. The primary focus of the Student Success Advisor is to develop intentional, personal relationships with students, which are designed to enhance student engagement and academic success.

Compensation for the PT Student Success Advisor is $21.75 - $25.02 an hour.

The working hours for this position are approximately 27-29 hours per week, typically scheduled across four weekdays between Monday and Friday. Standard hours are generally between 8:00 a.m. and 3:30 p.m., with one remote evening coverage day per week that typically runs until approximately 6:00 p.m.

January and August are peak advising and enrollment periods. During approximately three weeks within those months, vacation time is generally not approved to ensure adequate advising coverage, and one required Saturday advising day is scheduled. Additional hours may also be available during these periods to support increased student demand.

Essential Functions: This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate student success by offering personalized support, guiding students to resources, and acknowledging each student's unique story.

• Enhance student success by identifying and providing feedback on process improvements and utilizing data as needed to ensure that resources and services effectively meet student needs.

• Support student success by collaborating to ensure coordinated efforts in addressing student needs and enhancing overall outcomes.

• Advance student success and commit to continuous improvement through ongoing professional development, including developing an individualized plan and seeking out opportunities for professional development, including college- and department-wide trainings, and effectively addressing evolving student needs.

• Maintain up-to-date knowledge of ICC's programs, policies, and processes to assist students with degree or transfer requirements, schedule planning, and the use of advising tools.

• Proactively manage the student caseload by scheduling and conducting sessions with students in multiple communication channels (e.g. in-person, phone, email, text, virtual meetings). Follow-up with students who deviate from their academic plan or have other risk factors (e.g. academic alert). Refer students to campus and community support resources when needed.

• Develop individualized academic plans for students, working with faculty and staff to identify academic interventions and available resources.

• Develop and build student relationships and provide coaching, mentoring, advising and support to encourage persistence and completion of academic goals.

• Maintain good records and accurate notes about each student's status, progress, and next steps toward completion in the advising management system.

• Participate in regular advisor meetings and additional meetings and trainings related to academic advising, success coaching, system changes/updates, and overall student success.

• Demonstrate the ability to take initiative in a fast-paced work environment and meet deadlines. Maintain positive working relationships with individuals of varying social and cultural backgrounds while working effectively and efficiently across and within varying groups.

• Assist with Visit Days, group advising events, and other College events as necessary.

• Be available to students during scheduled hours (which will include some evenings or virtual office hours, weekends during peak enrollment periods, and when urgent needs arise). Comply with vacation black-out periods during peak enrollment times.

• Protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA).

• Perform related duties as required.

Minimum Qualifiations:

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

• Bachelor's degree.

• Two years of experience working with college students or comparable combination of education and experience.

• Ability to relate to students of diverse backgrounds and experiences and a commitment to student equity.

• Knowledge of Microsoft applications and ability to use technology effectively in the execution of job duties.

Preferred Qualifications:

• Master's degree in higher education, student affairs, counseling or similar.

• Two years of experience in academic advising/coaching, student retention, or related student affairs experience.

• Community college work experience.

• Experience with PeopleSoft.

Illinois Central College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, ancestry, pregnancy, physical or mental disability, sexual orientation, gender identity or expression, marital or familial status, order of protection status, use of VESSA rights, genetic information, military or veteran status (including discharge status), or any other protected status in accordance with applicable federal, state, and local laws.

• paid time off;
• 11 paid holidays; 2 floating holidays
• medical, dental, vision, life and long-term disability insurance;
• tuition waivers for employee, spouse and dependent children;
• on-site childcare center;
• 403(b) retirement plans; and
• State University Retirement System pension plan.