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Student Case Manager Jobs in Boston, MA (NOW HIRING)

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$15

$24

$35

How much do student case manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for student case manager in Boston, MA is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $26.88 per hour, depending on experience, location, and employer.

What is a student case manager?

Student case managers are professionals who support students by coordinating resources and services to address academic, social, emotional, or behavioral challenges. They work collaboratively with students, families, teachers, and other support staff to develop action plans and monitor progress. Their goal is to help students overcome barriers to success and ensure they have access to the support they need throughout their educational journey.

What skills and qualifications are needed to be a student case manager?

To thrive as a Student Case Manager, you need a background in social work, counseling, or education, often supported by a relevant degree and experience in case management or student services. Familiarity with case management software, student information systems, and documentation protocols is typically required. Strong interpersonal skills, cultural competence, and problem-solving abilities help build trust and effectively support diverse student needs. These skills are crucial for identifying challenges, coordinating resources, and promoting student success and well-being.

What are the common challenges faced by student case managers and how do they address them?

Student Case Managers often encounter challenges such as balancing high caseloads, navigating complex student needs, and coordinating with multiple campus departments. To manage these, they prioritize effective time management, maintain organized documentation, and foster strong communication with faculty, counseling services, and external agencies. Building rapport and trust with students is also essential, as it encourages open dialogue and more successful interventions. Many institutions provide ongoing training and support to help case managers develop the skills needed to handle these challenges effectively.

What is the difference between Student Case Manager vs Student Counselor?

AspectStudent Case ManagerStudent Counselor
Required CredentialsBachelor’s degree in social work, psychology, or related field; sometimes certificationMaster’s degree in counseling, psychology, or social work; licensure often required
Work EnvironmentSchools, community organizations, social service agenciesSchools, mental health clinics, private practices
Employer & Industry UsageEducational institutions, social service agenciesEducational institutions, mental health organizations
Common Search & Comparison IntentUnderstanding roles, qualifications, and responsibilitiesSeeking mental health support, counseling services, or career guidance

While both roles support students, Student Case Managers focus on coordinating services and resources, often with a social work background, whereas Student Counselors provide direct mental health counseling and guidance, typically requiring advanced degrees and licensure.

What are popular job titles related to Student Case Manager jobs in Boston, MA?

For Student Case Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Student Case Manager jobs in Boston, MA look for?

The top searched job categories for Student Case Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Student Case Manager jobs?

Cities near Boston, MA with the most Student Case Manager job openings:

Student Case Manager jobs near you
Infographic showing various Student Case Manager job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,869 per year, or $24.9 per hour.

Assistant Manager of Shelter Case Management

Making Opportunity Count Inc

West Roxbury, MA • On-site

$33 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Support case management and client services for families residing in shelters.

  • Assist in establishing goals for families and track efforts to ensure compliance with shelter program requirements.

  • Provide supervision and accountability for case management staff and respond to crises as needed.

Job description

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

 

Position Overview:

The Assistant Manager of Shelter Case Management is responsible for supporting the case management and client services of various shelters across North Central Massachusetts. The Assistant Manager of Shelter Case Management provides a constant presence for the families residing at the Shelter by ensuring their needs are met. Working in coordination with the Shelter Manager, and under the supervision of the Director of Shelter Case Management, the position always provides a professional presence, providing guidance and supervision to the case management team, ensuring families are receiving quality case management services and the program’s compliance with EOHLC Shelter Scope of Services. 

Note: This role is predominantly located in the MA Metro area.


Essential Duties and Responsibilities: 

  • The Assistant Manager of Shelter Case Management serves as an onsite staff presence to families residing in the Shelter and assists case managers with establishing goals for families in order to achieve our overall placement goal.
  • Track case management efforts to ensure compliance with EOHLC Shelter Scope of Services.
  • The Assistant Manager of Shelter Case Management ensures that all residents are abiding by shelter rules and enforce the rules as necessary.
  • Ensure all new families entering shelter are assigned a case manager, and immediate needs are met.
  • Maintain accuracy of various spreadsheets and reports.
  • The Assistant Manager of Shelter Case Management maintains an accurate log of the case managers’ progress towards rehousing goals.
  • Ensure that all transportation utilized by residents is properly recorded and communicated.
  • The Assistant Manager of Shelter Case Management responds to crises, with back-up from the Shelter Manager and/or the Director of Shelter Operations and Director of Shelter Case Management.
  • Provide supervision and accountability for case management staff.
  • Attending all EOHLC meetings and training, as needed, determined by the Director of Shelter Case Management.
  • Other duties as assigned by the Shelter Manager and Director of Shelter Case Management.

 

Required Qualifications and Skills:

  • High school diploma, GED or equivalent
  • 5 years’ experience in the human service field
  • 2 years’ experience working within the State’s Family Emergency Assistance Shelter Program funded by EOHLC.
  • Training in CPR and First Aid
  • Ability to demonstrate compassion and the ability to understand the needs of homeless families.
  • Strong communication skills and the ability to set limits in a fair and supportive way.
  • Ability to think creatively and respond to crises quickly and calmly.
  • Ability to always maintain a polite and professional demeanor.
  • Strong organizational skills
  • Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care.
  • Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds.
  • Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner.
  • Preferred multi-lingual or bilingual abilities
  • Adaptable in the face of conflict with multiple and changing priorities.


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

 

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.


Compensation:

A salary within the range of $30.24 to $40.91 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:


  • Health, Dental, and Vision Insurance
  • Company Paid Life Insurance and Long-Term Disability
  • Flexible Spending Accounts
  • 15 Paid Vacation Days 
  • 12 Paid Sick Days
  • 13 Paid Holidays
  • Hybrid Work Opportunities
  • Student Loan Forgiveness Assistance
  • Tuition Remission
  • Pet Insurance
  • Employee Discounts
  • Professional Development Opportunities
  • On-Demand early pay access
  • Immediate 403b Employer Contribution, 100% Vesting on Day One!

 

EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.