Strategic Account Director Jobs in Springfield, MA

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Employee discounts 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 
• Paid Sick Time

Join Our Team as a Account Representative at Epiroc!

The focus of this Account Representative role is on growing market share and customer share of wallet within an assigned territory, through creating and executing on Customer and Territory Management strategies that support align with Epiroc's Go-To-Market Strategy.   The focus of this role is specifically for our Aftermarket products.  Knowledge and skill in how to successfully influence and persuade others by understanding how their individual and organizational needs and motivations link to goals is essential.   Initiative, a competitive drive for sales, and the ability to understand and quickly react to changing organizational environments are critical keys to success.

Customer's organizations, goals, and desired results can quickly change, and as a result this role requires regularly meeting and proactively establishing new relationships with existing and prospective customers. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm are the keys to achieving the goals of this role.  The work involves driving toward results by enrolling the commitment and buy-in of others. Sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. This role requires a high degree of "selling", whether of ideas, methodology or products in the marketplace. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive. 

Work Type: Remote FieldBased Role

Work Location: Fieldbased role supporting the Broomfield region. Must live in MA, RI, NH, or CT, ideally within two hours of the Ludlow, MA Service Center.

Responsibilities:

• Achieve market share, profitability, and revenue growth targets for our parts and services within the assigned territory covering the New England states with additional eastern seaboard support for a large key customer account
• Align customer's goals and objectives with Epiroc's products and services by earning "trusted advisor" status with key customer contacts and teams
• Support the ongoing refinement and execution of Epiroc USA's Go-To-Market strategy by aligning and collaborating with business line managers, product and application specialists and other salespersons and leaders within Epiroc
• Apply sales best practices in your assigned territory and you gain a clear understanding of the customer's needs and the solutions to satisfy them - Regular travel will be required and some will require overnight stays both regionally in the New England states, but also some around the Eastern US from Florida to Maine
• Plan, organize, and administer product demonstrations as per set procedures
• Maintain detailed product forecasts by working closely with customer base to ensure appropriate inventory and service levels
• Develop and deliver compelling product and service proposals that support Epiroc's Key Performance Indicators (KPIs)

Knowledge/Education:

• Bachelor's degree is preferred or the equivalent combination of education/experience
• A minimum of 3 years' sales and/or customer service experience in an industrial environment; mining and/or construction heavy equipment experience is highly preferred
• Exceptional written and verbal communication skills are required with a proficiency in MS Office and CRM systems
• Skilled in developing and implementing strategic initiatives

Skills and Abilities:

• Strong commitment to results
• Leveraging rapport and relationships with others helps to engage the commitment of individuals from within the organization to deliver against your goals
• When it comes to risks, you're okay taking a few and trying new things
• Your focus to get things done is action-oriented and collaborative when needed
• Operating in an environment of freedom with accountability, you are comfortable with taking charge and being open to feedback that helps you to be even more successful
• Understanding that success relies on long term strategy coupled with short/mid-term action, you are comfortable with being both strategic and tactical in your work

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job's specific requirements and the candidate's circumstances.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com

The work environment reflects typical conditions encountered while performing the essential functions of this role in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level is generally low to moderate.

The salary for this position is between $75,000 - and $95,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.

This job posting will remain open until the position is filled.