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Strategic Account Customer Analyst Jobs (NOW HIRING)

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Strategic Account Manager

Memphis, TN

The Strategic Account Manager is responsible for managing customer account daily activities and ... Customer Analytics - Perform advanced customer analytics i.e.; cost to serve, profitability, value ...

Rain For Rent

Strategic Account Analyst

Houston, TX

$65K - $80K/hr

The Strategic Account Analyst is an essential partner specializing in strategic accounts through ... Our experienced teams, supported by skilled engineers, are continually redefining what customers ...

Rain For Rent

Strategic Account Analyst

Monroeville, NJ

$65K - $80K/hr

The Strategic Account Analyst is an essential partner specializing in strategic accounts through ... Our experienced teams, supported by skilled engineers, are continually redefining what customers ...

Rain for Rent

Strategic Account Analyst

Monroeville, NJ · On-site

The Strategic Account Analyst is an essential partner specializing in strategic accounts through ... Our experienced teams, supported by skilled engineers, are continually redefining what customers ...

Kaseya Careers

Strategic Account Manager

Norwalk, CT · On-site

Position Summary Kaseya is seeking a results-oriented and client-focused Strategic Account Manager ... Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms. * Bachelor's degree in ...

New

MSC

Strategic Account Leader

Middletown, OH

... through customer analysis, strategic account planning, and value realization. This role directs ... efforts to maximize account penetration and long-term retention by overseeing the delivery of ...

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MSC

Strategic Account Leader

Hamilton, OH

... through customer analysis, strategic account planning, and value realization. This role directs ... efforts to maximize account penetration and long-term retention by overseeing the delivery of ...

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MSC

Strategic Account Leader

Mason, OH · On-site

... through customer analysis, strategic account planning, and value realization. This role directs ... efforts to maximize account penetration and long-term retention by overseeing the delivery of ...

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MSC

Strategic Account Leader

Dayton, OH · On-site

... through customer analysis, strategic account planning, and value realization. This role directs ... efforts to maximize account penetration and long-term retention by overseeing the delivery of ...

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Rain for Rent

Strategic Account Manager

Kennesaw, GA · On-site

In managing their assigned strategic accounts this person calls on the corporate headquarters of these customers or prospects, manages the overall relationship and business development strategy. The ...

Rain For Rent

Strategic Account Manager

Milwaukee, WI

In managing their assigned strategic accounts this person calls on the corporate headquarters of these customers or prospects, manages the overall relationship and business development strategy. The ...

New

Rain for Rent

Strategic Account Manager

Arlington, TX · On-site

In managing their assigned strategic accounts this person calls on the corporate headquarters of these customers or prospects, manages the overall relationship and business development strategy. The ...

Rain For Rent

Strategic Account Manager

Kennesaw, GA

In managing their assigned strategic accounts this person calls on the corporate headquarters of these customers or prospects, manages the overall relationship and business development strategy. The ...

MSC

Strategic Account Executive

Greenville, SC · On-site

Strategic Accounts Executive is responsible for driving sales growth, managing and retaining select ... Analyze customer data and trends to recommend process improvements that reduce costs and increase ...

MSC

Strategic Account Executive

Green Bay, WI · On-site

Strategic Accounts Executive is responsible for driving sales growth, managing and retaining select ... Analyze customer data and trends to recommend process improvements that reduce costs and increase ...

MSC

Strategic Account Executive

De Pere, WI · On-site

Strategic Accounts Executive is responsible for driving sales growth, managing and retaining select ... Analyze customer data and trends to recommend process improvements that reduce costs and increase ...

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All JobsStrategic Account Customer Analyst Jobs

Strategic Account Customer Analyst information

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How much do strategic account customer analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for strategic account customer analyst in the United States is $26.84, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.05 per hour, depending on experience, location, and employer.

What is a Strategic Account Customer Analyst?

A Strategic Account Customer Analyst is a professional who manages and analyzes key customer accounts for a business. Their main role is to collect and interpret data related to customer behavior, sales trends, and account performance to help develop strategies that strengthen client relationships and drive revenue growth. They often work closely with sales, marketing, and customer service teams to provide actionable insights and ensure client satisfaction. This position requires strong analytical skills, attention to detail, and the ability to communicate findings effectively to stakeholders.

What does a customer experience strategic support analyst do?

A customer experience strategic support analyst analyzes customer feedback, data, and trends to develop strategies that improve client satisfaction and loyalty. They collaborate with sales, marketing, and support teams, often using tools like CRM software, to implement initiatives that enhance the overall customer journey.

What does a strategic accounts position do in a sales job?

A strategic accounts position involves managing and developing relationships with a company's most important clients to ensure long-term growth and retention. The role includes understanding client needs, coordinating with internal teams, and creating tailored solutions, often requiring strong communication, negotiation skills, and familiarity with CRM tools. It focuses on high-value accounts to maximize revenue and strategic partnership opportunities.

What are the key skills and qualifications needed to thrive as a Strategic Account Customer Analyst, and why are they important?

To excel as a Strategic Account Customer Analyst, you need strong analytical skills, business acumen, and experience with account management, typically supported by a degree in business, finance, or a related field. Proficiency with CRM software, data visualization tools like Tableau or Power BI, and advanced Excel skills are commonly required. Exceptional communication, problem-solving, and relationship-building abilities help analysts collaborate with clients and internal teams. These skills ensure effective analysis, foster client satisfaction, and drive strategic growth for both the company and its key accounts.

What is the role of a strategic analyst?

A strategic analyst evaluates business data and market trends to help organizations develop long-term strategies. They analyze financial reports, identify growth opportunities, and support decision-making using tools like Excel, PowerPoint, and data visualization software. Strong analytical skills and industry knowledge are essential for this role.

What is the role of a customer account analyst?

A customer account analyst is responsible for managing and analyzing client accounts to ensure customer satisfaction, retention, and growth. They monitor account performance, identify opportunities for upselling or cross-selling, and use tools like CRM software to track interactions and data. Strong analytical skills and communication abilities are essential for this role.

How does a Strategic Account Customer Analyst typically collaborate with sales and account management teams to drive customer satisfaction?

A Strategic Account Customer Analyst often works closely with sales and account management teams to analyze customer data, identify trends, and develop actionable insights that inform account strategies. This collaboration ensures that client needs are anticipated and addressed proactively, leading to tailored solutions and improved customer satisfaction. Regular meetings, joint planning sessions, and shared reporting tools are common ways these teams work together. By bridging data analysis and client-facing roles, the analyst helps ensure the company delivers consistent value to key accounts.
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What job categories do people searching Strategic Account Customer Analyst jobs look for? The top searched job categories for Strategic Account Customer Analyst jobs are:
Strategic Account Customer Analyst jobs near you
Infographic showing various Strategic Account Customer Analyst job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,833 per year, or $26.8 per hour.
Strategic Account Manager

Strategic Account Manager

Standard Motor Products, Inc.

Memphis, TN • On-site

Full-time

Re-posted 4 days ago

Standard Motor Products rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description


The Strategic Account Manager is responsible for managing customer account daily activities and provides expertise in tactical decisions, with an understanding of corporate and long-term vision regarding our accounts. The Strategic Account Manager role must balance customer needs with business strategic objectives.This position is responsible for Service Excellence (right product, in the right place, at the right time) Account Growth with respect to Rest of Market (ROM) and managing inventory (product orders and returns) to targeted levels. The Strategic Account Manager is responsible for collaborating with members of SMP Business Units to develop and execute customer-specific account plans for improving efficiency, profitability and customer satisfaction. This role will also assist in commercial sales, and sales administration activities. The Strategic Account Manager reports to the Director of Strategic Accounts Sales.
Key Responsibilities
  • Customer Relationship - Serve as daily customer interface maintaining a strong working relationship with the Merchandising, Supply Chain, Continuous Improvement and Logistics teams to ensure customer commitments are met or exceeded
  • Sales - quote and negotiate new business by product line and segments. Negotiate Contracts, Vendor Agreements and resolution of issues. Close Sales Agreements
  • Coordinating New Business - Transition of newly awarded business and new item setup, announce new product and part offerings. Subject Matter Expert in core product lines
  • Pricing - Understand and apply pricing policy and procedures. Ensure accurate and timely invoicing. Accountable for timely pricing administration activities.
  • Forecasting - Collaborate with SCM, Demand Planning and VMI Ordering Teams to manage forecast administration including data input for monthly demand planning processes. Validate and manage allocation activities
  • Funding and Trade Promotion Management - Negotiates with customer to establish a clear level of funding to support defined initiative. Responsible for working with Division Finance Teams for accruals, approvals and disputes of customer funding deductions
  • Credit - Assist Credit team with account payment and receivable issues
  • Initiatives - Develop customer account initiatives and lead implementation with support of customer account team. Implement, sustain, and communicate SMP and customer KPI's
  • Service Level Execution - Understand customer needs and service expectations. Ensure clear, proactive and effective communication to deliver outstanding customer service to both internal and external customers
  • Claims - Process warranty and labor claims in system. Provide support and issue resolution. Act as liaison between internal parties to provide thorough customer feedback
  • Vendor Agreements - Coordinate and facilitate changes to existing agreements
  • Customer Analytics - Perform advanced customer analytics i.e.; cost to serve, profitability, value stream mapping, customer value management, etc
  • Negotiation - Negotiate Contracts, Vendor Agreements, and resolution of issues
  • Training - coordinate in-person and virtual commercial technician training with Corporate Training Center. Schedule and execute customer Category Manager and TSM training
  • Travel and Event Coordinator - Develop and lead customer trips to SMP Business Units, Top to Top Meetings, Vendor Summit and National Sales Meeting
  • Marketing - Development of product sell sheets, video and visual aids. Content/Catalog deliverables

Requirements:
  • 5+ years of industry experience; Bachelor's Degree in related field preferred
  • Excellent communication and interpersonal skills including cross cultural
  • Language Skills - English verbal and written required
  • Exhibits strong customer focus and relationship skills
  • Strong analytical and problem-solving skills
  • Category Management and Business Insights are critical
  • Expert understanding of Product, Application and Feature and Benefits
  • Proficiency in order management processing, Subject Matter Expert in data and catalog information delivery
  • Proficiency in Microsoft Office, CRM and Financial Analysis
  • Strong technical skills in SMP and competitor product offerings
  • Proven ability to work successfully in a team environment
  • Ability to work in a global environment with multinational team and customers.
  • Self-starter with the ability to work under pressure, handling multiple tasks in a fast-paced environment

Competencies
  • Dealing with Ambiguity
  • Perseverance
  • Interpersonal savvy
  • Self-developed
  • Drive for results
  • Timely Decision Making
  • Negotiating
  • Organizing
  • Problem Solving
  • Business Acumen
  • Customer Focus

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