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Position: Tourism amp; Community Coordinator

Reports To: Vice President of Retail amp; Company Culture

Location: Scottsboro, AL, On-Site

Job Type: Full Time, Hourly

About Unclaimed Baggage:

Located in Scottsboro, Alabama, Unclaimed Baggage is a one-of-a-kind retail store that draws one million shoppers annually from all 50 states and around the world. As the country’s only merchant of unclaimed and lost airline baggage and its contents, Unclaimed Baggage offers a treasure trove of goods that airlines have been unable to reunite with their former owners. Besides clothing, footwear, formal wear and electronics, shoppers might find anything from a suit of armor and a 40-carat emerald to a Chinese dragon kite and a Jim Hensen life-size puppet. The store has made national news in media outlets such as The Wall Street Journal, The New York Times, BuzzFeed, National Geographic and NPR for its ever-changing array of unique items from around the world, all sold at an incredible value. In 2020, this family-owned business celebrated its 50th anniversary, and launched its first online store, which is now available to over 100 countries. Unclaimed Baggage also runs a philanthropic program called Reclaimed for Good. The initiative provides charities around the world with millions of dollars’ worth of repurposed clothes, medical supplies and equipment. Reclaimed for Good’s Love Luggage initiative has supported thousands of foster children by providing personalized suitcases to replace the garbage bags many typically use to transport their belongings. Learn about Unclaimed Baggage at www.unclaimedbaggage.com or connect online through Instagram, Facebook, TikTok, Pinterest, and X.

Mission and Values

Our mission is to: “Redeem the lost, unclaimed and rejected for the glory of God.” Our company values are rooted in a distinctly Judeo-Christian worldview, and include:

· Gratitude: Choose To Be Thankful.

· Entrepreneurship: Make It Happen.

· Teamwork: Grow Stronger Together.

· Humility: Listen And Learn.

· Integrity: Do The Right Thing.

· Service: Help Others Win.

· Excellence: Always Reach For Better.

Summary of Public Relations Intern: The Tourism, Community amp; Hospitality Coordinator will lead our efforts to promote Unclaimed Baggage as a top rated, premiere tourist destination. They will collaborate with the Vice President of Retail amp; Company Culture to lead the company’s tourism and community involvement efforts. Responsibilities will include serving as a brand ambassador among tourism and community organizations, regional destination locations, Welcome Centers and other entities in the hospitality industry as well as in our retail store. Retail store tours will include conducting compelling tours to a variety of audiences. This Coordinator will also serve in support of the guest experience and hospitality efforts in the retail store, ensuring that we deliver a world class experience for our guests who come from both near and far. The ideal candidate will have a passion for travel and tourism, a hospitality mindset, and the ability to balance marketing, event coordination, and administrative responsibilities seamlessly.

General Responsibilities

· Build network to build connections and relationships with tourism organizations (Jackson County Tourism, Visit North Alabama, Alabama Travel Council, State Tourism Department, Welcome Centers, Hotels, Destinations, etc.)

· Providing care packages to celebrate these tourism/community organizations and individuals who promote our business as one of the top destinations in the state

· Serve on committees and boards the opportunity to serve arise

· Participate amp; volunteer in community organizations such as Mountain Lakes Chamber of Commerce, Main Street Scottsboro, etc.)

· Conduct market research to stay updated on tourism trends, visitor demographics, and potential growth opportunities.

· Organize and Welcome Tour Groups amp; other special guests to our retail store

· Coordinate promotion opportunities with other local and regional tourism partners, this includes coordinating with other destinations and area attractions; looking for opportunities to collaborate

· Maintain records of guest feedback, event performance, and tourism metrics for ongoing strategy development.

· Be a hospitality champion in the retail store by regularly checking various guest touch points and features throughout the store

· As a primary hospitality champion, will help work with/train our leaders and team member to ensure that we are providing world-class hospitality to our guests

· Learn the basic functions of our Guest Services Desk to provide back up to this essential of the retail store

· Facilitate experience enhancers such as: The Baggage Experience, Finders Keepers, 60 Second Showdown; this will include all prep work and clean up from each experience.

· Help facilitate amp; execute key retail events

· Provide company culture support to various team member amp; community events throughout the year

· Assist with other administrative and organizational tasks amp; projects as needed.

· Provide executive support to the Vice President of Retail amp; Company Culture, including managing schedules, preparing reports, and coordinating meetings.

· Assist in preparing presentations, reports, and other documents for partners amp; stakeholders.

· Handle sensitive information with discretion and maintain confidential files and communications.

· Assist in organizing travel arrangements and itineraries for partners and key stakeholders.

Required Skills and Attributes:

· Candidate must possess excellent public speaking skills

· Exceptional communication, interpersonal, and customer service skills.

· Experience in event planning, guest relations, and executive support.

· Candidate should be outgoing, hospitable, and warm in nature

· Candidate must possess strong organizational skills, attention to detail and ability to multi-task

· Must be comfortable and confident speaking in front of a group

· As an ambassador of the brand, the preferred candidate will maintain professionalism both in office and in public including on personal social media pages

· The preferred candidate approaches projects with intentionality and strives to complete tasks with a sense of excellence and pride

· General knowledge of Microsoft Suite applications including Word, Outlook, PowerPoint and Excel is preferred

· Ability to work independently and collaborate effectively within a team in a fast-paced environment

· Candidate must be a self-starter and take initiative to complete tasks efficiently and effectively

Physical Requirements

· Light to moderate lifting might be required

· This is an in person, full-time role. 5 days a week/40 hours week is expected with some overtime required.

· Travel, including some overnight travel, will Tourism, Community amp; Hospitality Coordinator

Desired Experience:

· 2+ years of experience in tourism, hospitality, event planning, marketing, or related fields.

· Familiarity with the local area and its attractions

Benefits:

· Team member discount at Unclaimed Baggage and unclaimedbaggage.com

· On-campus café available at a discounted rate for team members

· Free coffee available in office

· Fun team opportunities available such as Team Shopping Nights, Gratitude BBQ, and an Annual Company Christmas Party

· Paid volunteer opportunities available

· Flexible schedule

· Some travel is involved, visiting destinations throughout the great state of Alabama amp; some regional travel opportunities

· Opportunity to work for a unique, internationally known brand and collaborate with national publications, news networks, and content creators

The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities. Updated August 20, 2024