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Sr Resolution Manager Jobs in Wisconsin (NOW HIRING)

Metso Outotec

Senior Tax Manager

Brookfield, WI · On-site

We are seeking an experienced Senior Manager - Direct Tax to join our team. This position is ... Lead tax audits, proactively respond to tax authority notices, and ensure successful resolution.

Jobtailor

WI · On-site

$90 - $140/hr

... with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and ... History of successful issue resolution and escalation management skills at all levels, including ...

Metso Corporation

WI · On-site

$100 - $130/hr

Senior Tax Manager Primary Location: Brookfield, WI, US Job Posting End Date: 05/08/2026 ... Lead tax audits, proactively respond to tax authority notices, and ensure successful resolution.

Oterra

Senior Customer Service Representative

Sturtevant, WI · On-site

$18.75 - $25.75/hr

Manage the complete order fulfillment process for assigned domestic and international customer ... Lead the coordination and resolution of Customer Service Requests (CSRs), ensuring appropriate ...

Socket.dev

WI · On-site

$170 - $210/hr

Senior Staff, Software Engineer Location: Sterling, VA Team: Customer 360 Platform Focus: Node.js, ... resolution, master data management, or graph-based models. Experience with deterministic ...

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All JobsSr Resolution JobsSr Resolution Manager JobsSr Resolution Manager Jobs in Wisconsin

Sr Resolution Manager information

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Wisconsin? For Sr Resolution Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Wisconsin look for? The top searched job categories for Sr Resolution Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Sr Resolution Manager jobs? Cities in Wisconsin with the most Sr Resolution Manager job openings:
Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Senior Tax Manager

Metso Outotec

Brookfield, WI • On-site

Full-time

Re-posted 27 days ago

Job description

Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
Job posting end date: 08/28/2026
Introduction:
We are seeking an experienced Senior Manager - Direct Tax to join our team. This position is responsible for oversight and management of the U.S. Direct Tax function for the various Metso businesses in the U.S. Additionally, the role may include aspects related to management and administration of various other activities, as needed/assigned.
This position is mainly located in Brookfield, Wisconsin, but we are happy to offer flexible working arrangements, including hybrid options. This position could include up to 20% travel.
What you'll do:
  • Oversee outsourced tax compliance activities, including preparation, review, and electronic filing of tax returns.
  • Manage quarterly IFRS tax provisions, postings, and coordination with external financial auditors.
  • Provide support on transfer pricing and international tax matters (e.g., permanent establishment, withholding taxes) for Metso USA Inc.
  • Lead tax audits, proactively respond to tax authority notices, and ensure successful resolution.
  • Administer tax software, tax registrations, and business registrations as required.
  • Partner with Business Units by providing tax guidance, collecting financial data, and assisting with tax-related matters.
  • Prepare and manage intercompany tax billings, tax due diligence for acquisitions, and Tax Department policies and procedures.
  • Mentor staff, deliver tax training, support performance reviews and goal setting, and execute special projects as needed.

Who you are:
  • Bachelor's Degree & Master's Degree &/or CPA Certification required
  • Minimum 10 years experience in Direct Taxes, including managing and developing staff
  • Experience with various tax technology compliance and research products, including (but not limited to) Thomson Reuters OneSource, RIA CheckPoint, Sage Fixed Assets, etc.
  • In-depth Direct Tax experience. Big 4 and corporate blend a plus
  • Working knowledge of tax compliance and tax research technology products
  • Ability to multitask and prioritize multiple projects and tasks
  • Strong interpersonal skills, focused on customer service and staff supervision
  • Strong negotiation skills, particularly in the context of managing tax audits
  • Excellent verbal and written communication skills, including the ability to discuss tax issues in layman's terms with Business Units
  • Develop and manage strong relationships with business partners, including Business Units, Global Business Services, tax auditors and customers

What's in it for you:
  • An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
  • Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, and engagement surveys.
  • Compensation and rewards - Global incentive program tied to business and performance targets.
  • Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
  • A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
  • Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  • Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch:
Want to rise above the possible with us? Click 'Apply now' to leave your application.
For additional information, please contact Ashley Koepke, Sr. Talent Acquisition Specialist at ashley.koepke@metso.com.
We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
metso.com

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