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Sr Resolution Manager Jobs in Wisconsin (NOW HIRING)

Jobtailor

WI · On-site

$90 - $140/hr

Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks ... History of successful issue resolution and escalation management skills at all levels, including ...

Cumming Management Group, Inc.

WI · On-site

$133.10 - $186.37/hr

The Senior MEP Project Manager leads MEP deliverables on one or more projects of medium to large ... Review cost estimates and manage project-level conflict resolution. * Maintain monthly project ...

Milwaukee Tool

Sr Indirect Procurement Manager

Milwaukee, WI · On-site

$93K - $126K/yr

Your Role on Our Team The Senior Manager, Talent Procurement is responsible for leading sourcing ... and issue resolution. • Develop and execute category strategies and roadmaps that support ...

Oshkosh Corporation

Project Manager Sr

Oshkosh, WI · On-site

$92K - $154K/yr

JOB SUMMARY As a Senior Project Manager, you will lead complex, high-impact initiatives that span ... Identify risks and issues early, develop mitigation strategies, and ensure effective resolution.

Oshkosh Corporation

Project Manager Sr

Oshkosh, WI · Hybrid

$92K - $154K/yr

JOB SUMMARY As a Senior Project Manager, you will lead complex, high-impact initiatives that span ... Identify risks and issues early, develop mitigation strategies, and ensure effective resolution.

Metso Outotec

Senior Tax Manager

Brookfield, WI · On-site

We are seeking an experienced Senior Manager - Direct Tax to join our team. This position is ... Lead tax audits, proactively respond to tax authority notices, and ensure successful resolution.

Bdconnect

WI · On-site

$130 - $180/hr

Senior Construction Manager- Data Center Brailsford & Dunlavey (B&D), now part of Project ... Support site activities, inspections, reporting, and resolution of construction-related issues

Deloitte

Oracle Finance Senior Manager

Milwaukee, WI

$107K - $146K/yr

... resolution * Oversee key phases of delivery, including requirements gathering, functional design ... As an Oracle Senior Manager at Deloitte, you will help clients define their cloud strategy, design ...

Metso Outotec

Senior Tax Manager

Brookfield, WI · On-site

We are seeking an experienced Senior Manager - Direct Tax to join our team. This position is ... Lead tax audits, proactively respond to tax authority notices, and ensure successful resolution.

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Showing results 21-40

All JobsSr Resolution JobsSr Resolution Manager JobsSr Resolution Manager Jobs in Wisconsin

Sr Resolution Manager information

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Wisconsin? For Sr Resolution Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Wisconsin look for? The top searched job categories for Sr Resolution Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Sr Resolution Manager jobs? Cities in Wisconsin with the most Sr Resolution Manager job openings:
Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Senior Procurement and Risk Manager

Daybreak Foods, Inc.

Lake Mills, WI

$93K - $126K/yr

Full-time

Re-posted 11 days ago

Daybreak Foods rating

7.4

Company rating: 7.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

172nd of 437 rated food and drinks producers

Job description

Summary 

The Senior Procurement and Risk Manager is responsible for leading strategic sourcing, supplier risk management, and procurement governance across the organization. This role will oversee the strategic purchasing of bulk and specialty feed ingredients (corn, soybean meal, DDGS, fats/oils, etc.) and managing supplier contracts to ensure a reliable, cost-effective supply for a large layer operation. This role requires strong market awareness, negotiation skills, and close coordination with nutrition, feed mill, and operations teams. The Senior Procurement and Risk Manager will also oversee the Assistant Buyer, who manages the day-to-day purchasing of macro and micro ingredients, and provide guidance on supplier relationships and inventory planning.

Key Responsibilities

Strategic Procurement Leadership

  • Develop and execute enterprise-wide procurement strategies to optimize cost, quality, service, and supply reliability.
  • Lead category management strategies, including supplier segmentation, contracting, and long-term sourcing plans.
  • Drive value creation through cost reduction initiatives, demand management, and total cost of ownership analysis.

Risk Management & Supply Assurance

  • Identify, assess, and mitigate procurement and supply-chain risks, including supplier concentration, market volatility, geopolitical risk, and regulatory exposure.
  • Establish and maintain supplier risk assessment frameworks, contingency plans, and business continuity strategies.
  • Monitor commodity markets, supplier financial health, and external risk indicators to proactively manage exposure.

Supplier Management & Governance

  • Lead supplier selection, qualification, performance management, and relationship development.
  • Negotiate complex, high-value contracts, including pricing structures, risk-sharing mechanisms, and service-level agreements.
  • Ensure compliance with internal procurement policies, ethical sourcing standards, and applicable regulations.

Cross-Functional Collaboration

  • Partner with finance on budgeting, forecasting, hedging strategies, and cost-risk modeling.
  • Collaborate with operations and planning teams to align sourcing strategies with production and inventory needs.
  • Work with legal and compliance teams to manage contract risk, regulatory compliance, and dispute resolution.

Leadership & Process Improvement

  • Provide leadership, mentorship, and development to procurement and risk management team members.
  • Establish and improve procurement processes, controls, and reporting tools.
  • Lead digital procurement initiatives, including ERP, sourcing platforms, and risk-monitoring tools.

Education and/or Experience

Required

  • Bachelor’s degree in supply chain management, Business, Finance, Economics, or related field.
  • 8–10 years of progressive experience in procurement, sourcing, and/or supply chain risk management.
  • Proven experience managing strategic suppliers and complex contracts.
  • Strong understanding of risk management frameworks and commodity or market-based pricing.

Preferred

  • Master’s degree or MBA.
  • Professional certifications (e.g., CPSM, CIPS, CSCP, CRM).
  • Experience in manufacturing, agriculture, food production, or other asset-intensive industries.
  • Experience with hedging, futures, or financial risk management strategies.

Knowledge, Skills and Abilities

  • Strategic thinking and executive-level communication
  • Advanced negotiation and contract management
  • Risk assessment and mitigation
  • Financial and data analysis
  • Leadership and change management

Work Environment

  • Primarily office-based with frequent contact with feed mills, nutrition, and suppliers.
  • Some travel to suppliers, mills, and industry meetings required

What Daybreak Foods employees say

Pay

Hours and flexibility

Workplace

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