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Sr Resolution Manager Jobs in Arizona (NOW HIRING)

Leapros Skilled Trades

Senior Project Manager

Tempe, AZ

$120K - $157K/yr

The Senior Project Manager leads complex mechanical, electrical, and plumbing (MEP) projects from ... Manage conflict resolution with customers, vendors, and trades while providing technical leadership ...

Versaterm

Senior Manager, Deployment

Mesa, AZ · On-site

$112K - $155K/yr

The Role The Senior Manager, Deployments leads Versaterm's deployment and data migration ... resolution with Product, Engineering, and Implementation teams. * Contribute to hiring decisions ...

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Senior Project Manager

Phoenix, AZ

$145K - $160K/yr

Senior Project Manager Location: Phoenix, AZ (On-site) Employment Type: Full-Time Salary: $145,000 ... Manage conflict resolution with customers, vendors, trades, or Partners. Lead and manage other ...

TaskUs

Sr. Operations Manager - RAD

Chandler, AZ · On-site

Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...

TaskUs

Sr. Operations Manager - RAD

Chandler, AZ · On-site

Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...

TaskUs

Sr. Operations Manager - RAD

Chandler, AZ · On-site

$97K - $145K/yr

Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...

TaskUs

Sr. Operations Manager - RAD

Chandler, AZ · On-site

$97K - $145K/yr

Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...

TaskUs

Sr. Operations Manager - ERT

Chandler, AZ · On-site

Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...

TaskUs

Sr. Operations Manager - ERT

Chandler, AZ · On-site

Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...

PCRK Group

Senior General Manager

Tempe, AZ · On-site

The Senior General Manager serves as a trusted partner to the Regional Director, helping provide ... resolution of client service issues while helping identify and address broader or systemic ...

Kovach

Senior Project Manager, Metal

Chandler, AZ · On-site

As a Senior Project Manager at Kovach Enclosure Systems, you are expected to assume full ownership ... issue resolution, and a commitment to quality, safety, and operational excellence, all while ...

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Showing results 41-60

All JobsSr Resolution JobsSr Resolution Manager JobsSr Resolution Manager Jobs in Arizona

Sr Resolution Manager information

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Arizona? For Sr Resolution Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Arizona look for? The top searched job categories for Sr Resolution Manager jobs in Arizona are:
What cities in Arizona are hiring for Sr Resolution Manager jobs? Cities in Arizona with the most Sr Resolution Manager job openings:
Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Senior Project Manager

Leapros Skilled Trades

Tempe, AZ

$120K - $157K/yr

Full-time

Re-posted 10 days ago

Job description

Leapros Skilled Trades is actively hiring Senior Project Manager in Tempe, AZ. The Senior Project Manager leads complex mechanical, electrical, and plumbing (MEP) projects from initial estimation through final closeout, ensuring high-quality delivery within strict timelines and budgets. The ideal candidate is a strategic leader with an engineering or construction background, capable of managing large-scale projects while fostering a culture of continuous improvement and servant leadership.

Job Type: Permanent

Annual Salary: $120,000 to $157,050 Annually BOE

Responsibilities:

  • Drive the successful completion of high-quality projects within specified timelines and budgets while proactively managing scope changes and material assessments.
  • Review project reports to determine status and required actions, providing periodic status updates and end-of-contract cost analysis.
  • Facilitate project meetings and lead pre-job planning sessions to ensure team alignment with customer expectations and company standards.
  • Assemble and review project estimates, ensuring proper loading of numbers into the project cost system.
  • Document planning meeting results, develop project schedules, and resolve conflicts to ensure alignment with the master project schedule.
  • Prepare and submit monthly contract billings to manage cash flow and complete project closeout activities to obtain full funding.
  • Manage conflict resolution with customers, vendors, and trades while providing technical leadership and mentorship to other project managers.
  • Identify and develop policies and procedures for continuous improvement across the project lifecycle.
  • Perform regular job site visits and work inspections to check progress and resolve technical or contract issues.
  • Communicate all project issues to the appropriate level of management in a timely and transparent manner.

Qualifications:

  • Bachelor's degree in Construction Sciences, Mechanical Engineering, or a related engineering field is required.
  • Minimum of 7 years of proven experience in successfully leading projects and programs within the construction or engineering industry.
  • Proven ability to deliver large-scale projects on-schedule and within budget.
  • Strong interpersonal skills to influence change and enhance performance within a cross-functional environment.
  • Demonstrated drive for results and accountability for meeting business needs.
  • Decisiveness in resolving business problems, making informed decisions, and identifying strategic priorities.

Physical Requirements:

  • Ability to visit and navigate active construction job sites and onsite offices.
  • Ability to perform field inspections, which may include climbing ladders or stairs.
  • Regularly required to sit, stand, walk, talk, and hear.
  • Occasional stooping, kneeling, and bending in various environmental conditions.
  • Ability to use hands and fingers to operate a computer, telephone, and other office equipment.
  • Must be aware of OSHA safety standards and able to work in environments with heights and loud noises.

Pay Transparency:

The anticipated annual salary range for this position is $120,000 to $157,050 annually, based on relevant factors such as experience, skills, education, internal equity, and geographic location. Final compensation will be determined during the interview process by the hiring authority.

We are committed to our core values and guiding ethical principles, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity. To learn more about Leapros visit our website at www.leapros.com.

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