Danville, VA · On-site
$20.50 - $28/hr
The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. In addition, the ...
Danville, VA · On-site
$20.50 - $28/hr
The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. In addition, the ...
Philadelphia, PA · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Philadelphia, PA · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
$20.50 - $28/hr
The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. In addition, the ...
$20.50 - $28/hr
The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. In addition, the ...
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Quick apply
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Dallas, TX · On-site
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
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Dallas, TX · On-site
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Minimum skills and experience: • Minimum 2 years of experience working in a single point of contact help desk • Experience using Jira Service Management Helpdesk application • ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Minimum skills and experience: • Minimum 2 years of experience working in a single point of contact help desk • Experience using Jira Service Management Helpdesk application • ...
Orlando, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Orlando, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Richmond, VA · On-site
$24 - $30/hr
Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...
Richmond, VA · On-site
$24 - $30/hr
Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...
Laurel, MS · On-site
$17.75 - $24.25/hr
Help Desk Analyst Department: IT PRN - Nights Nights: 6P- 6A, Friday and Saturday nights Job Summary The Help Desk Analyst is responsible for supporting and enhancing the end-user computing ...
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Laurel, MS · On-site
$17.75 - $24.25/hr
Help Desk Analyst Department: IT PRN - Nights Nights: 6P- 6A, Friday and Saturday nights Job Summary The Help Desk Analyst is responsible for supporting and enhancing the end-user computing ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Virginia, IL · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Virginia, IL · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Richmond, VA · On-site
$24 - $34/hr
Job Title: Help Desk Analyst Job Category: Banking Industry: Banking - Financial Services Job Location: Richmond, VA Top 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst Min ...
Richmond, VA · On-site
$24 - $34/hr
Job Title: Help Desk Analyst Job Category: Banking Industry: Banking - Financial Services Job Location: Richmond, VA Top 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst Min ...
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quick apply
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
| Aspect | Sr Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Credentials | Typically requires 2+ years experience, certifications like CompTIA A+ or HDI Support Center | Entry-level, often requires CompTIA A+ or similar certifications |
| Work Environment | Supports complex issues, interacts with advanced users, may handle escalations | Handles basic troubleshooting, assists end-users, performs routine tasks |
| Employer & Industry Usage | Used in corporate IT, enterprise support, and managed services | Common in small businesses, retail, and entry-level support roles |
The Sr Help Desk Analyst typically handles more complex technical issues, requires more experience and certifications, and interacts with higher-level users. In contrast, Help Desk Technicians focus on basic troubleshooting and routine support tasks. The roles differ mainly in complexity, experience level, and scope of responsibilities.
Cities with the most Sr Help Desk Analyst job openings:
States with the most job openings for Sr Help Desk Analyst jobs include:
For Sr Help Desk Analyst jobs, the most frequently searched job titles are:
Danville, VA • On-site
$20.50 - $28/hr
Full-time
Posted 4 days ago
5.0
Based on 257 frontline employees who took The Breakroom Quiz
Responsible for receiving and providing Level 2 technical support via telephone to both stores and field techs
Document all required information within internal ticketing systems
Recognize trends and offer suggestions for improvement
Ensure issues are resolved and tickets are closed within SLA guidelines
Provide a wide range of support to the entire organization
Provide assistance installing network hardware and software and make needed upgrades and repairs
Sourced by ZipRecruiter
What started as two brothers in business has now grown into one big family of associates, customers and the communities we serve. Throughout the years, we've changed and grown in so many ways. We've added exciting products, changed the way we work and made it easier to shop with new technology and services. The future is bright as we continue to grow - and we can't wait!
Furniture and home furnishings stores
10,000+ Employees
Charlotte, NC, US
1888
