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Sr Help Desk Analyst Jobs (NOW HIRING)

Temple University Health System, Inc.

$15 - $20.75/hr

- Sr. Help Desk Analyst (264320) Sr. Help Desk Analyst - ( 264320 ) Provides technical support and troubleshooting assistance to end-users. Identify, diagnose, categorize and troubleshoot Tier 1 ...

JULIUS SILVERT INC

Senior Help Desk Analyst

Philadelphia, PA

$19.75 - $27/hr

Our operations depend on seamless technology and immediate IT support. Role Overview We are seeking a highly capable Senior Help Desk Analyst to lead our day-to-day IT support operations. This role ...

New

Temple Health

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support ...

Veolia Environnement SA

Senior Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Temple University

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support ...

Veolia Environnement SA

Senior Help Desk Analyst

Boston, MA

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Veolia

Sr. Help Desk Analyst

Boston, MA

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Innosoul inc

Help Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Job ID: NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system ... Overview Senior Application/Production Support role for the Child Welfare/PATH NC application.

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

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Sr Help Desk Analyst information

See salary details

$14

$24

$35

How much do sr help desk analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for sr help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Sr Help Desk Analyst?

Sr Help Desk Analysts are experienced IT professionals who provide advanced technical support to end users, often handling complex hardware, software, and network issues. They not only troubleshoot and resolve technical problems but also mentor junior staff, document solutions, and ensure high levels of customer satisfaction. Sr Help Desk Analysts may also work closely with other IT teams to escalate and resolve critical incidents, and they often contribute to improving help desk processes and procedures. Their expertise is crucial in maintaining the efficiency and reliability of an organization’s IT systems.

What are the key skills and qualifications needed to thrive as a Sr Help Desk Analyst?

A Sr Help Desk Analyst requires in-depth knowledge of IT support, troubleshooting, and system administration, typically backed by a degree in computer science or related certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and enterprise software platforms is commonly expected. Excellent communication, problem-solving abilities, and patience are crucial soft skills for effectively resolving user issues and guiding junior staff. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations across the organization.

What are some common challenges faced by Sr Help Desk Analysts, and how can they be effectively addressed?

Sr Help Desk Analysts often encounter the challenge of managing high-priority issues while balancing routine support requests. They may also face complex technical problems that require swift troubleshooting and coordination with multiple IT teams. Effective time management, strong communication skills, and a proactive approach to documenting solutions can help overcome these challenges. Additionally, staying current with new technologies and regularly participating in team knowledge-sharing sessions can further enhance problem-solving capabilities.

What is the difference between Sr Help Desk Analyst vs Help Desk Technician?

AspectSr Help Desk AnalystHelp Desk Technician
CredentialsTypically requires 2+ years experience, certifications like CompTIA A+ or HDI Support CenterEntry-level, often requires CompTIA A+ or similar certifications
Work EnvironmentSupports complex issues, interacts with advanced users, may handle escalationsHandles basic troubleshooting, assists end-users, performs routine tasks
Employer & Industry UsageUsed in corporate IT, enterprise support, and managed servicesCommon in small businesses, retail, and entry-level support roles

The Sr Help Desk Analyst typically handles more complex technical issues, requires more experience and certifications, and interacts with higher-level users. In contrast, Help Desk Technicians focus on basic troubleshooting and routine support tasks. The roles differ mainly in complexity, experience level, and scope of responsibilities.

What cities are hiring for Sr Help Desk Analyst jobs?

Cities with the most Sr Help Desk Analyst job openings:

What states have the most Sr Help Desk Analyst jobs?

States with the most job openings for Sr Help Desk Analyst jobs include:

What are popular job titles related to Sr Help Desk Analyst jobs?

For Sr Help Desk Analyst jobs, the most frequently searched job titles are:

Sr Help Desk Analyst jobs near you

Sr. Help Desk Analyst

On-site

Temple University Health System, Inc.
5 - 10K employees
Learn more about Temple University Health System, Inc.external

$15 - $20.75/hr

Other

Posted 12 days ago

Key responsibilities

  • Provide technical support and troubleshooting assistance to end-users.

  • Identify, diagnose, categorize, and troubleshoot Tier 1 problems, and advise on appropriate action or redirect issues to relevant personnel.

  • Document, resolve, and follow up on end user incidents and requests using Help Desk tracking tools, and collaborate with team members and departments.

Job description

Job Description - Sr. Help Desk Analyst (264320)

Sr. Help Desk Analyst - ( 264320 )

Provides technical support and troubleshooting assistance to end-users. Identify, diagnose, categorize and troubleshoot Tier 1 problems and advise on appropriate action. If necessary, redirects problems or requests to appropriate personnel for resolution. Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and requests utilizing Help Desk tracking tools, and collaborating with other team members and departments. Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support responsiveness, and the logging of service requests.
This position is on-site Monday-Friday at Temple Heath Old Dental School- 3223 N Broad St, Philadelphia, PA 19140.

Education
Bachelor's Degree in Computer Science, Information Systems, or related field Required or
Combination of relevant education and experience may be considered in lieu of degree Required
Experience
3 years experience with Help Desk operations with a PC orientation, PC support activities,
and customer support role with extensive application knowledge Required
3 years experience with Windows operating systems, common PC applications including
but not limited to MS Office Suite Required
General Experience in a hospital environment Preferred
Licenses

Your Tomorrow is Here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.

Temple Health refers to the health, education and research activities carried out by the affiliates of Temple University Health System (TUHS) and by the Lewis Katz School of Medicine at Temple University. TUHS neither provides nor controls the provision of health care. All health care is provided by its member organizations or independent health care providers affiliated with TUHS member organizations. Each TUHS member organization is owned and operated pursuant to its governing documents.

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