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Sr Customer Success Manager Jobs in Renton, WA (NOW HIRING)

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

... senior stakeholders . What You'll Own Account Management & Strategic Consulting * Manage a ... Customer Success or Enterprise Relationship Management. * Experience in value based care

Impact Inc

Customer Success Manager

Seattle, WA · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · On-site

Customer Success Manager We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications * Manage changes to requested solutions ...

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

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All JobsSr Customer Success JobsSr Customer Success Manager JobsSr Customer Success Manager Jobs in Renton, WA

Sr Customer Success Manager information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do sr customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for sr customer success manager in Renton, WA is $93,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Customer Success Manager, and why are they important?

To thrive as a Sr Customer Success Manager, you need expertise in account management, customer relationship building, and a deep understanding of business solutions, often supported by a bachelor’s degree and relevant experience. Familiarity with Customer Relationship Management (CRM) platforms like Salesforce, data analytics tools, and customer engagement software is typically required. Strong communication, problem-solving abilities, and emotional intelligence help professionals excel in client interactions and team collaboration. These skills are crucial for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Sr Customer Success Manager vs Customer Success Manager?

AspectSr Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in account management, industry-specific knowledgeBachelor's degree, customer service or account management experience
Work EnvironmentCollaborates with sales, product, and support teams; manages key accountsSupports clients, onboarding, and retention efforts
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service industries
Comparison Search IntentHigh overlap in skills and responsibilitiesFocuses on customer retention and satisfaction

The main difference is that a Sr Customer Success Manager typically has more experience, handles larger or more strategic accounts, and may have additional responsibilities like mentoring. Customer Success Managers focus on onboarding, support, and maintaining customer relationships. Both roles are essential for customer retention but differ in scope and seniority.

What is a Sr Customer Success Manager?

Senior Customer Success Managers (Sr Customer Success Managers) are experienced professionals responsible for building and maintaining long-term relationships with key clients, ensuring they achieve value from a company's products or services. They act as trusted advisors, helping customers reach their business goals by providing support, guidance, and strategic recommendations. Sr Customer Success Managers often oversee complex accounts, coordinate with internal teams to resolve issues, and identify opportunities for growth and retention. Their role is crucial in driving customer satisfaction, loyalty, and ultimately, the success of both the customer and the company.

How does a Sr Customer Success Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Sr Customer Success Manager, you frequently work with teams across sales, product, support, and marketing to ensure clients achieve their desired outcomes. You may relay client feedback to product teams for feature enhancements, coordinate with sales on upsell opportunities, and work with support to resolve complex issues. This collaboration requires strong communication skills and the ability to align internal resources with client goals. Building these relationships is crucial for driving customer satisfaction and long-term account growth.

What are popular job titles related to Sr Customer Success Manager jobs in Renton, WA?

For Sr Customer Success Manager jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Sr Customer Success Manager jobs in Renton, WA look for?

The top searched job categories for Sr Customer Success Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Sr Customer Success Manager jobs?

Cities near Renton, WA with the most Sr Customer Success Manager job openings:

Sr Customer Success Manager jobs near you
Infographic showing various Sr Customer Success Manager job openings in Renton, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 69% In-person, 4% Hybrid, and 27% Remote job distribution, with an average salary of $93,433 per year, or $44.9 per hour.

Customer Success Manager

Pearl Health

Seattle, WA • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Who We Are
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
The Opportunity
You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. You will serve as the lead on these accounts, supporting all aspects of customer health from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business reviews and interpreting complex performance data to influence client decision-making and policy development. You will deploy trainings, biweekly touchpoints with platform operators and program managers, and monthly to quarterly performance deep dives with senior stakeholders.
What You'll Own
Account Management & Strategic Consulting
  • Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration. You will serve as the primary strategic consultant, exercising independent judgment to tailor Pearl's solution to each client's unique business operations and long-term organizational goals.
  • Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl's value.
  • Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion.
Clinical Workflow & Value-Based Care Transformation
  • Consult with provider leadership to re-engineer clinical and administrative workflows, ensuring technology adoption is aligned with significant practice transformation and value-based care objectives.
  • Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

Cross-Functional Collaboration
  • Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success.
  • Develop compelling, data-backed narratives to effectively communicate business updates and establish Pearl's value.

Who You Are
You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals in an ambiguous, changing ACO landscape. Your experience working with providers in a value-based care setting has prepared you to guide customers through significant operational transformations with empathy and data-driven expertise. You are excited to roll up your sleeves to parse through nuanced customer questions, and you thrive in fluid startup environments rather than highly structured or predictable settings with unchanging processes.
Must-haves:
  • A Bachelor's degree or equivalent professional experience.
  • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
  • Experience in value based care
  • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
  • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
  • Willingness to travel up to 25% for critical in-person customer meetings.
  • This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to support our West Coast client portfolio.

Nice-to-haves:
  • Direct experience working with and supporting primary care providers.
  • Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources.
  • A track record of successfully achieving account expansion or renewal targets.
  • A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities.
Our Values
Collaborate to Innovate
We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.
Trust Through Transparency
We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate.
♥ Serious Impact, Big Heart
We go above and beyond with our efforts to empower proactive, patient-centered care and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.
What We Offer
  • Base Salary Range: $85,000-$115,000 per year
  • Additional Compensation: Eligible for a discretionary performance bonus and equity options
  • Benefits: Competitive benefits package. Details at pearlhealth.com/careers

Final compensation will be determined by a candidate's relevant skills, experience, labor market conditions, and location.
We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.
Agency Submissions
We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

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