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Sr Csr Jobs in Springfield, OR (NOW HIRING)

Atkore

Customer Service Representative

Eugene, OR · On-site

$40K - $55K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Graybar

Customer Service Representative

Eugene, OR · On-site

$22/hr

Customer Service Representative Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will ...

Topbuild

Customer Service Rep

Eugene, OR

$23/hr

... Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. * Ability to maintain a positive rapport with customers, providing world class service.

TopBuild Corp.

Customer Service Rep

Eugene, OR · On-site

$20 - $23/hr

... Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. * Ability to maintain a positive rapport with customers, providing world class service.

TruTeam

Customer Service Rep

Eugene, OR · On-site

$20 - $23/hr

... Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. * Ability to maintain a positive rapport with customers, providing world class service.

Graybar

Customer Service Representative

Eugene, OR

$22/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering ...

Graybar

Customer Service Representative

Eugene, OR · On-site

$22/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering ...

PENFED Credit Union

Customer Service Representative

Eugene, OR · On-site

$16.25 - $22/hr

Job Overview PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon Service Center. The primary purpose of this position is to provide best-in-class member service by ...

Lincare

Customer Service Rep

Springfield, OR

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare Holdings, Inc.

Customer Service Rep

Springfield, OR · On-site

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare Holdings

Customer Service Rep

Springfield, OR · On-site

$16.25 - $22/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

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All JobsSr Csr JobsSr Csr Jobs in Springfield, OR

Sr Csr information

See Springfield, OR salary details

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How much do sr csr jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for sr csr in Springfield, OR is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.39 per hour, depending on experience, location, and employer.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.
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Sr Csr jobs near you

Customer Service Representative

Atkore

Eugene, OR • On-site

$40K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Atkore rating

7.1

Company rating: 7.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

378th of 536 rated manufacturers

Job description

Customer Service Representative
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.
This is an on-site position that will be located in Eugene, OR.
What you’ll do:
  • Processing orders, quotes, credits, returns applications and other requests
  • Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
  • Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
  • Answering basic technical inquiries
  • Directing advanced technical requests and other unresolved issues to the appropriate resource
  • Managing customer accounts
  • Promptly responding and assisting customers with damaged shipments and/or mis-shipments
  • Keeping good records of customer interactions and transactions
  • Communicating and coordinating with internal departments and outside vendors
  • Monitoring product stocking levels and inventory turns
  • Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
  • Performing other related duties as assigned
What you’ll bring:
  • High School diploma or equivalent
  • Minimum two years business experience in a manufacturing or electrical customer service environment preferred
  • Computer literacy and experience with Windows, Excel, Word, and Outlook
  • Ability to manage a variety of concurrent tasks in a fast-paced work environment
  • Time management, planning, and organizational skills
  • Effective decision making and problem solving abilities
  • Excellent interpersonal and communications skills
  • Strong initiative and adaptable to change
  • Must be able to thrive in a team environment
  • All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.
Within 3 months you’ll:
  • Complete Atkore’s onboarding and immersion program.
  • Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
  • Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months you’ll:
  • Handle an assigned territory independently from PO receipt to invoicing.
  • Work towards meeting or exceeding the departments daily KPI metrics.
  • Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,160 - $55,220. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Paid Time Off
  • Paid holidays
  • Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
#LI-KB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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