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Sports Betting Customer Service Jobs (NOW HIRING)

New Meadowlands Racetrack

$14.75 - $20/hr

... service by providing quality information to customers and personally enhancing their sports ... Responsible for printing betting sheets daily, self-service terminals and a/v system * Other ...

Posted today

AEG

Senior Manager, Sports Betting

Manhattan, NY · On-site

$100K - $115K/yr

Partner Service & Growth * Provide excellent service to MLS gaming and data partners; drive ... S. (and ideally global) sports betting, prediction-market, and sports-data industries. * Strong ...

Betting Hero

Betting Hero Sales Ambassador

Chicago, IL · On-site

$50 - $70/hr

Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across ...

Betting Hero

Betting Hero Sales Ambassador

Ledyard, CT

$50 - $70/hr

Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across ...

Betting Hero

Betting Hero Sales Ambassador

Harrisburg, PA · On-site

$50 - $70/hr

Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across ...

Betting Hero

Betting Hero Sales Ambassador

Chicago, IL

$50 - $70/hr

Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across ...

Betting Hero

Betting Hero Sales Ambassador

Las Vegas, NV · On-site

$50 - $70/hr

Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across ...

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Sports Betting Customer Service information

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How much do sports betting customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for sports betting customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a sports betting customer service representative do?

A Sports Betting Customer Service representative assists customers with questions or issues related to sports betting platforms. Their main responsibilities include answering inquiries about betting rules, processing account verifications, resolving disputes, and helping with deposits or withdrawals. They also provide guidance on responsible gambling and ensure customers have a positive and secure experience. Representatives typically communicate with customers via chat, email, and phone, and are knowledgeable about both the technical and regulatory aspects of online sports betting.

What skills and qualifications are needed to thrive as a sports betting customer service representative?

To thrive as a Sports Betting Customer Service Representative, you need strong knowledge of sports betting concepts, excellent problem-solving abilities, and solid communication skills, often supported by experience in customer service or hospitality. Familiarity with customer relationship management (CRM) software, live chat platforms, and betting systems is typically required. Patience, attention to detail, and the ability to remain calm under pressure are essential soft skills for handling sensitive inquiries and resolving disputes. These skills ensure accurate, timely support and foster customer trust in a fast-paced, regulated industry.

What are the most common challenges faced by sports betting customer service representatives, and how can they be managed?

Sports Betting Customer Service representatives often encounter high-pressure situations, especially during major sporting events when call and chat volumes spike. Dealing with frustrated or upset customers due to technical issues or betting disputes is also common. To manage these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and be knowledgeable about betting regulations and company policies. Regular training and support from team leads can help representatives stay informed and maintain high service standards.

What is the difference between Sports Betting Customer Service vs Sports Book Assistant?

AspectSports Betting Customer ServiceSports Book Assistant
CredentialsCustomer support experience, basic knowledge of bettingKnowledge of betting operations, customer interaction skills
Work EnvironmentCall centers, online support, in-person at betting shopsSportsbooks, betting shops, online platforms
Employer & IndustryOnline sportsbooks, casinos, betting companiesSportsbooks, betting venues, online betting sites
Search & Comparison IntentCustomer support roles in betting industryOperational roles assisting with betting processes

Sports Betting Customer Service primarily focuses on assisting customers with inquiries, account issues, and support via various channels. In contrast, a Sports Book Assistant handles operational tasks at betting locations, supporting the betting process directly. Both roles require knowledge of betting, but differ in daily responsibilities and work settings.

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What cities are hiring for Sports Betting Customer Service jobs?

Cities with the most Sports Betting Customer Service job openings:

What states have the most Sports Betting Customer Service jobs?

States with the most job openings for Sports Betting Customer Service jobs include:

What job categories do people searching Sports Betting Customer Service jobs look for?

The top searched job categories for Sports Betting Customer Service jobs are:

Sports Betting Customer Service jobs near you
Infographic showing various Sports Betting Customer Service job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sports Betting Customer Service

New Meadowlands Racetrack

East Rutherford, NJ • On-site

$17.50/hr

Full-time

Posted yesterday

New

Job description

POSITION SUMMARY

 

We’re looking for a Customer Service Representative to join our team at the FanDuel Sportsbook, located in the Meadowlands Racetrack. This person will help to deliver unparalleled customer service by providing quality information to customers and personally enhancing their sports wagering experience. We are looking for customer service-oriented individuals who are positive, outgoing, operate with a high level of computer proficiency and have a passion for sports. This role is a direct hire for the Meadowlands Racetrack.

THE GAME PLAN
Everyone on our team has a part to play

  • Responsible for keeping a well-stocked, clean and organized workstation/area
  • Maintain a professional appearance that reflects the FanDuel Standards
  • Greet a high volume of customers and answer questions in a polite and courteous manner to maintain a fun, positive and supportive teamwork environment
  • Drive commercial-oriented events in both the sportsbook and outside venues
  • Responsible for promoting new product launches
  • Excellent interpersonal skills and ability to communicate effectively
  • Facilitate new product launches and drive business through promotions and initiatives
  • Responsible for printing betting sheets daily, self-service terminals and a/v system
  • Other administrative tasks and duties as necessary and assigned

What we're looking for in our next teammate

  • Previous experience working a high-volume front line or guest facing position
  • Ability to work closely with people and be able to handle customer and staff issues in an effective, equitable and friendly manner
  • Must be able to remain calm and decisive in high stress conditions
  • Detail oriented with sound math and clerical skills
  • Extensive knowledge of computers, touch screens & a/v systems
  • Must be able to work weekends and holidays as scheduled
  • Must be able to obtain a gaming license from the state of New Jersey
  • Must be able to obtain a racing license from the state of New Jersey
  • Ability to thrive in a fast-paced, team-oriented environment
  • Strong interpersonal and communication skills; ability to act professionally and confidently interact with all constituents.
  • Demonstrates poise, tact, judgment and diplomacy
  • Ability to work flexible hours including nights, weekends and holidays as needed