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Sports Customer Service Jobs (NOW HIRING)

Xcaliber Marketing Management Inc

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Entry Level Customer Sales Representative

Pittsburgh, PA · On-site

$45K - $65K/yr

Sports, customer service, or leadership background is a plus What We Offer: * Paid training * Pay is a combination of a weekly base pay and uncapped commission structure * Fast advancement ...

Xcaliber Marketing Management Inc

Be Seen First

Entry Level Customer Sales Representative

Pittsburgh, PA · On-site

$45K - $65K/yr

Sports, customer service, or leadership background is a plus What We Offer: * Paid training * Pay is a combination of a weekly base pay and uncapped commission structure * Fast advancement ...

bet365

CRM Associate, Sports

Denver, CO · On-site

$50K - $60K/yr

As CRM Associate, Sports you will responsible for planning and executing CRM promotional & lifecycle campaigns across multiple regions on time and to a high standard. You will support the team in the ...

bet365

CRM Associate, Sports

Denver, CO · Hybrid

As CRM Associate, Sports you will responsible for planning and executing CRM promotional & lifecycle campaigns across multiple regions on time and to a high standard. You will support the team in ...

bet365

CRM Associate, Sports

Denver, CO · Hybrid

$50K - $60K/yr

As CRM Associate, Sports you willresponsible for planning and executing CRM promotional & lifecycle campaigns across multiple regions on time and to a high standard. You will support the team in the ...

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How much do sports customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for sports customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Sports Customer Service job?

A Sports Customer Service job involves assisting customers with inquiries, issues, and support related to sports products, events, or services. This can include answering questions about tickets, merchandise, memberships, or technical support for sports-related platforms. The role requires strong communication skills, problem-solving abilities, and a passion for sports. Representatives may interact with customers via phone, email, chat, or in-person at events.

What are the key skills and qualifications needed to thrive in the Sports Customer Service position, and why are they important?

Success in Sports Customer Service requires strong communication abilities, knowledge of sports products or services, and customer support experience, often paired with at least a high school diploma. Familiarity with customer relationship management (CRM) software, ticketing platforms, or point-of-sale systems is commonly needed. Excellent problem-solving skills, patience, and a positive attitude help professionals in this role build rapport with customers and effectively resolve issues. These skills ensure a high level of customer satisfaction and loyalty in the dynamic and fast-paced sports industry.

What types of challenges might I encounter working in Sports Customer Service, and how are they typically addressed?

In Sports Customer Service, you may encounter challenges such as managing high volumes of fan inquiries during peak events, resolving ticketing or membership issues, and addressing customer concerns with empathy and efficiency. Teams often prepare for peak periods by increasing staffing, streamlining communication channels, and providing training on conflict resolution. You'll work closely with colleagues in sales, ticketing, and operations to ensure customers receive timely and accurate support. This collaborative and fast-paced environment helps to turn challenges into opportunities for providing memorable experiences to sports fans.
More about Sports Customer Service jobs
What cities are hiring for Sports Customer Service jobs? Cities with the most Sports Customer Service job openings:
What states have the most Sports Customer Service jobs? States with the most job openings for Sports Customer Service jobs include:
What job categories do people searching Sports Customer Service jobs look for? The top searched job categories for Sports Customer Service jobs are:
Sports Customer Service jobs near you
Infographic showing various Sports Customer Service job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Circa Sports - Customer Service Representative

Circa Resort & Casino

Las Vegas, NV

$15.50 - $21/hr

Other

Posted 8 days ago

Job description

Circa Hospitality Group
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT: SPORTSBOOK
STATUS: FULL TIME
REPORTS TO: CUSTOMER SUPPORT MANAGER
JOB SUMMARY:
Work closely with the Sportsbook department to answer daily customer service inquiries. Act as customer service lead within the department, interacting with guests via phone and email to ensure exceptional customer service levels. Resolve customer issues in a timely manner by utilizing resources to come to the best conclusion to help the guest. Perform responsibilities in accordance with all company standards, policies and procedures within the Sportsbook Department.
ESSENTIAL JOB FUNCTIONS:
  • Responsible for practicing, supporting and promoting the Company Service Standards at all times
  • Respond to guest questions that come through the Circa Sports info and support email inboxes in a timely manner
  • Access the Stadium back office platforms to look up guest accounts to assist in trouble shooting issues
  • Exemplify a positive and professional attitude when interacting with guests and team members
  • Demonstrate knowledge in sports betting terminology to provide guests with accurate information
  • Ability to assist in information regarding events on property and booking reservations for Sportsbook seating
  • Lead in the resolution of player disputes
  • All other essential job functions as needed
QUALIFICATIONS:
  • Ability to communicate effectively with guests, team members, and management in both written and verbal form
  • Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
  • Excellent customer service skills
  • Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
  • Knowledge of the sports betting industry
  • Must be able to establish and maintain effective working relationship with team members and guests
  • Must be able to maintain Gaming work card
  • Must be at least 21 years of age
EDUCATION and/or EXPERIENCE:
  • Minimum of one (1) year previous Sportsbook and/or Hospitality experience preferred
  • Experience working in a customer service centered environment
  • High School graduate or equivalent
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
  • Ability to use a computer and type efficiently
  • Manual dexterity to operate job related equipment

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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