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GWCCA EVENT SERVICES OVERVIEW

The Georgia World Congress Center Authority (GWCCA) Event Services Operation function is responsible for planning, coordinating and executing exceptional customer service that support world-class events and guest experiences. Through strong objective oversight, client relationships, and operational leadership, Event Services ensures the Authority operates at the highest standards of quality, safety practices, event logistics, and contractual agreements.

GWCCA EVENT MANAGER POSITION SUMMARY The Authority is currently hiring an Event Manager to join The Georgia World Congress Center. The Event Manager serves as the primary client relationship manager and operational lead responsible for planning, coordinating, and executing assigned events across the Georgia World Congress Center Authority (GWCCA) campus. Reporting to the Assistant Director of Event Services, this position plays a critical role in delivering exceptional event experiences by translating client objectives into comprehensive event plans that support operational excellence, venue readiness, and the Authority's commitment to outstanding customer service. The Event Manager oversees the full event lifecycle—from initial planning through event execution and post-event closeout—ensuring events are delivered safely, efficiently, and in accordance with contractual agreements, operational requirements, and Authority policies.

The Event Manager is responsible for coordinating event logistics, developing and communicating event specifications, facilitating cross-functional planning meetings, and serving as the central point of communication among clients, internal departments, contractors, exhibitors, vendors, and public safety agencies. The Event Manager ensures the successful execution of assigned events through proactive planning, operational coordination, schedule management, and the timely resolution of issues before, during, and after events.

The Event Manager maintains accurate event documentation and event management systems while monitoring service delivery, compliance with venue regulations, and adherence to established timelines, budgets, and customer expectations. Working collaboratively with the Director of Event Services, Assistant Director of Event Services, Senior Event Managers, Event Managers, Event Coordinators, and operational partners, the Event Manager supports departmental objectives, contributes to process improvements, shares operational knowledge and best practices, and helps ensure consistent service delivery across the Authority's diverse portfolio of conventions, trade shows, sporting events, entertainment events, and public gatherings.

The ideal candidate is a highly organized, customer-focused event management professional who thrives in a fast-paced, deadline-driven environment and demonstrates exceptional communication, relationship management, and problem-solving skills while promoting operational excellence, teamwork, and continuous improvement. This individual embodies the Authority's core values of authenticity, accountability, and collaboration while carrying out the essential duties and responsibilities of the position. Candidates under final consideration must complete a criminal history evaluation and drug screening as a condition of employment.

GWCCA EVENT MANAGER WORK ENVIORMENT

• Fast-paced, professional environment in a dynamic convention, sports, entertainment, and hospitality venue.
• Work performed in office settings, exhibit halls, meeting rooms, loading docks, public spaces, outdoor venues, and event facilities across the Authority's campus.
• Requires a flexible schedule, including early mornings, evenings, weekends, holidays, and extended hours to support event operations, client needs, and campus activities.
• Regularly attends client meetings, planning sessions, site inspections, operational walkthroughs, event move-ins, live events, and move-outs.
• Frequently interacts with clients, exhibitors, contractors, vendors, public safety personnel, internal departments, and the public while maintaining a high level of professionalism and customer service.
• Must respond effectively to changing priorities, time-sensitive operational issues, and emergency situations while maintaining composure under pressure.
• May be required to work outdoors in varying weather conditions and travel throughout the Authority's campus multiple times during the workday.
• Occasional local travel may be required for client meetings, industry events, training, or professional development.

GWCCA EVENT MANAGER PHYSICAL DEMANDS

• Frequently required to stand and walk for extended periods throughout large convention centers, meeting facilities, outdoor venues, stadiums, and event spaces.
• Regularly traverses multiple buildings, event venues, loading docks, and campus facilities to monitor event setup, operations, and breakdown activities.
• Frequently ascends and descends stairs and may occasionally access elevated viewing or operational areas.
• Uses computers, tablets, mobile devices, telephones, radios, and other standard office equipment on a daily basis.
• Must possess the visual ability to review contracts, event diagrams, floor plans, schedules, and operational documents.
• Frequently communicates verbally with clients, team members, vendors, and contractors in person, by telephone, and through virtual platforms.
• Occasionally bends, stoops, kneels, reaches, and crouches while inspecting event spaces and operational areas.
• May occasionally lift, carry, push, or pull materials weighing up to 25 pounds.
• Must be able to respond quickly and move efficiently throughout the campus during active event operations.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

GWCCA EVENT MANAGER ESSENTIAL DUTIES and RESPONSIBILITIES

• Plans, organizes and manages assigned events within the Georgia World Congress Center and Centennial Olympic Park.
• Review clients proposed event operation plan, including floor plans. Recommend to the client changes determined to be in the best interest of the client and the facility. Direct changes required by facility policies, procedures and regulations, or by rejection/modification of an operations plan which does not comply and for which voluntary compliance cannot be obtained.
• Responsible for managing events/meetings that include exhibit hall space, have a tradeshow component, corporate or VIP events working directly with client, general contractors & production companies.
• Prepare detailed event outlines and setup instructions to operating departments based on client specifications with consideration of facility capabilities, policies, contracts and other circumstances.
• Acts as primary on-site facility contact with client; coordinates and directs the staff to provide necessary services and equipment to implement client requirements and changes while monitoring event progress to ensure compliance in accordance with current facility policies and procedures. Recommend appropriate corrective actions as necessary.
• Review contracts to ensure all special provisions have been fulfilled per the agreement.
• Prepare, update and finalize cost estimates of event related charges.
• Manage on-site adjustments as necessary to assure compliance with safety measures.
• Acts on behalf of the facility and management to enforce policies and procedures and exercises independent judgment in all activities involving clients, event patrons and the general public. 
• Serves as manager on duty for the duration of assigned events and makes decisions independently appropriate to facility policies and procedures. 
• Collaborate with other Event Coordinators & Managers, operating departments, and service partners to ensure quality service to customers.
• Conduct pre- and post-event meetings with clients and operating departments.
• Plan, organize and maintain a productive work schedule as required by events assigned.
• Maintain a professional image that represents the philosophy of the Georgia World Congress Center Authority with emphasis on providing customers with the highest level of customer service deemed possible.

Additional Responsibilities and Expectations
All employees of the Georgia World Congress Center Authority are expected to demonstrate behaviors aligned with the Authority’s core values of Be Authentic, Be Accountable, and Be One while delivering exceptional service to internal and external customers. Employees are responsible for maintaining a professional image that reflects GWCCA’s commitment to excellence, safety, teamwork, and creating unforgettable experiences.

Employees must comply with all GWCCA policies, procedures, safety standards, and training requirements, including timely completion of 100% of assigned mandatory safety, compliance, and role-specific training programs. Employees are expected to actively contribute to a safe, inclusive, and service-focused work environment.

This position description is not intended to be an exhaustive list of all duties, responsibilities, skills, or requirements. Responsibilities may be adjusted, expanded, or assigned as needed to support operational priorities and the mission of the Georgia World Congress Center Authority.

GWCCA EVENT MANAGER KNOWLEDGE, SKILLS, and ABILITIES

• Ability to prioritize tasks and manage a productive works schedule as required by events assigned.
• Ability to multi-task & work under pressure with limited resources.
• High degree of integrity and compliance.
• Thoroughness in task approach, follow-up & completion.
• Ability to respond to problems and resolve issues with minimum supervision.
• Use appropriate technology to find and process information, while continuously looking for innovative ways to enhance our performance.
• Ability to work an irregular work schedule including nights, weekends and holidays as required to perform duties and responsibilities.
• Ability to balance multiple priorities while anticipating client needs, exercising sound judgment, and adapting quickly to changing operational demands.
• Serve as a trusted advisor to clients, a collaborative partner to internal and external stakeholders, and a valued member of the Event Services team by promoting operational excellence, teamwork, and continuous improvement.

GWCCA EVENT MANAGER EDUCATION and/or EXPERIENCE

• Bachelor’s degree in hospitality management or related field preferred.
• Minimum two (2) year’s event management or similar experience in hospitality or related field preferably in convention center facility.

GWCCA EVENT MANAGER BENEFITSGeorgia World Congress Center Authority offers a competitive salary and comprehensive benefits package which includes extensive medical, dental, vision, life insurance coverage, paid vacation, paid state holidays, Flexible Spending Account options, a 401(k) plan with 5% match, on-site employee dining featuring below-market value pricing, free on-site parking, plus discounted prices on auto insurance, home insurance, pet insurance, technology, travel, attractions and much more!

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITYJoining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact in our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.

Visit www.gwcca.org to learn more about our culture and campus.

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.