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Spectrum Field Tech information

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$11

$23

$36

How much do spectrum field tech jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for spectrum field tech in the United States is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What is a Spectrum Field Tech?

A Spectrum Field Tech, also known as a Spectrum Field Technician, is a professional responsible for installing, maintaining, and troubleshooting cable television, internet, and phone services for Spectrum customers. They work directly in the field, visiting customers' homes or businesses to set up equipment, diagnose issues, and ensure optimal service performance. The role often involves climbing ladders, working outdoors, and interacting with customers to resolve technical problems. Spectrum Field Techs play a crucial role in delivering reliable telecommunications services and providing excellent customer support.

What are the key skills and qualifications needed to thrive as a Spectrum Field Tech, and why are they important?

To thrive as a Spectrum Field Tech, you need strong troubleshooting abilities, technical knowledge of cable and internet systems, and typically a high school diploma or equivalent. Familiarity with diagnostic tools, handheld meters, and Spectrum's proprietary systems is essential, and certifications like SCTE's Broadband Premises Installer can be advantageous. Excellent customer service, problem-solving, and communication skills help you interact effectively with clients and address their concerns on-site. These skills ensure efficient service installation and repair, customer satisfaction, and adherence to safety and quality standards in the field.

What are some common challenges Spectrum Field Techs face in their daily work, and how can they be managed?

Spectrum Field Technicians often encounter challenges such as troubleshooting complex connectivity issues, working outdoors in varying weather conditions, and managing a busy schedule of customer appointments. Effective communication with customers and the support team is key to resolving technical problems efficiently. Staying organized, keeping up with ongoing training, and adapting quickly to new technologies can help technicians overcome these challenges and deliver excellent service.

What is the difference between Spectrum Field Tech vs Cable Installer?

AspectSpectrum Field TechCable Installer
CertificationsTypically requires a valid driver’s license and technical trainingOften requires a driver’s license and basic technical knowledge
Work EnvironmentOutdoor and indoor, traveling to customer sitesPrimarily outdoor, installing and repairing cable lines
Employer & IndustrySpectrum/Charter Communications, telecommunications industryVarious cable companies, telecommunications industry
Job FocusInstalling, troubleshooting, and maintaining Spectrum servicesInstalling and repairing cable lines and equipment

The Spectrum Field Tech and Cable Installer roles share similarities in certifications, work environment, and industry. However, Spectrum Field Techs often have broader responsibilities, including troubleshooting and maintaining services, while Cable Installers focus mainly on installation and repair of cable lines. Both roles are essential in the telecommunications industry and require technical skills and customer service abilities.

How many hours do Spectrum Field Techs work?

Spectrum Field Technicians typically work full-time hours, which often include 40 hours per week. They may also be required to work evenings, weekends, or be on call depending on the company's scheduling needs and the nature of field service work.
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Spectrum Field Tech jobs near you
Infographic showing various Spectrum Field Tech job openings in the United States as of September 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,222 per year, or $23.2 per hour.

Business Technical Support I, Spectrum Business

Orlando, FL • On-site

Spectrum Business
Technology, Communication and Media • 10K+ employees
Learn more about Spectrum Businessexternal

Full-time

Posted 26 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 616 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum’s data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.


How You’ll Make an Impact

  • Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video and managed services
  • Respond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks
  • Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams
  • Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
  • Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
  • Maintain accurate client records in relevant tools and systems
  • Advocate for client issues, track escalations and provide timely updates during service-impacting events

Working Conditions

  • Office-based environment

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s or associate degree in a technical field or equivalent education and training

Experience

  • 3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
  • 0-1+ years’ experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
  • 0-1+ years network troubleshooting in a 24x7 Operations Center

Skills

  • Ability to read, write, speak and understand English
  • Ability to deliver excellent client service
  • Ability to identify, analyze and troubleshoot technical issues efficiently
  • Ability to isolate equipment, facility and network component problems
  • Ability to prioritize, organize and follow established procedures
  • Sound judgment and initiative
  • Ability to master technical support tools and systems
  • Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
  • Knowledge of Windows, Word, Excel and Outlook
  • Knowledge of coax and fiber technologies
  • Adherence to company policies, procedures and standards

Preferred Qualifications

Education

  • Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent

#ZRSM2


#LI-SS1
CRP101 2026-80368 CRP101 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s or associate degree in a technical field or equivalent education and training

Experience

  • 3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
  • 0-1+ years’ experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
  • 0-1+ years network troubleshooting in a 24x7 Operations Center

Skills

  • Ability to read, write, speak and understand English
  • Ability to deliver excellent client service
  • Ability to identify, analyze and troubleshoot technical issues efficiently
  • Ability to isolate equipment, facility and network component problems
  • Ability to prioritize, organize and follow established procedures
  • Sound judgment and initiative
  • Ability to master technical support tools and systems
  • Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
  • Knowledge of Windows, Word, Excel and Outlook
  • Knowledge of coax and fiber technologies
  • Adherence to company policies, procedures and standards

Preferred Qualifications

Education

  • Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent

#ZRSM2

Employment Type: Full Time

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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