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Solutions Agent Jobs (NOW HIRING)

Define a data integration pipeline with data mapping to facilitate solution delivery. * Integrating Agent Workflows: Perform integration across various agent workflows to produce output for the SDLC ...

As a Principal Solutions Engineer, AI Agent you will serve as the dedicated expert on AI Agent technology, a specialist resource who engages early in the sales cycle to drive and support AI Agent ...

As a Principal Solutions Engineer, AI Agent you will serve as the dedicated expert on AI Agent technology, a specialist resource who engages early in the sales cycle to drive and support AI Agent ...

As a Principal Solutions Engineer, AI Agent you will serve as the dedicated expert on AI Agent technology, a specialist resource who engages early in the sales cycle to drive and support AI Agent ...

As a Principal Solutions Engineer, AI Agent you will serve as the dedicated expert on AI Agent technology, a specialist resource who engages early in the sales cycle to drive and support AI Agent ...

$48.25 - $64.25/hr

Leadership experience with connecting User Interfaces to LLMs, Retrieval‑Augmented Generation "RAG" solutions, Agent to Agent architecture design, and securing Model Context Protocol "MCP ...

AI Solutions Analyst

Greeley, CO · On-site

$90K - $127K/yr

They will serve as the organization's internal expert on AI agent design; identifying high-value ... Communicate solution architecture and capabilities clearly to non-technical stakeholders ...

Solutions Architect

Detroit, MI · On-site +1

$62.25 - $82.25/hr

Solution Delivery Lead - AI Solution Architect Responsibilities: • Own the end-to-end engineering ... agent platform components (control plane, guardrails, RBAC, audit logging, model routing ...

Solutions Architect

New York, NY · On-site

$65K - $80K/yr

Metaprise is the Enterprise Agent Operating System -- a unified platform where AI agents can be ... Translate pain into product and business solutions. You don't just relay what customers say -- you ...

Solutions Architect

New York, NY · On-site

$65K - $80K/yr

Metaprise is the Enterprise Agent Operating System - a unified platform where AI agents can be ... Translate pain into product and business solutions. You don't just relay what customers say - you ...

AI Solutions Analyst

Greeley, CO · On-site

$90K - $127K/yr

They will serve as the organization's internal expert on AI agent design; identifying high-value ... Communicate solution architecture and capabilities clearly to non-technical stakeholders ...

Solutions Architect

New York, NY · On-site

$65K - $80K/yr

Metaprise is the Enterprise Agent Operating System - a unified platform where AI agents can be ... Translate pain into product and business solutions. You don't just relay what customers say - you ...

Provide personalized insurance solutions to clients. * Oversee daily operations, including sales ... Average Agent Revenue - $303,600 * Top 10% Average Agent Revenue - $600,986 * Access to Alfa ...

Insurance Agent

Madison, AL · On-site

$303K/yr

Provide personalized insurance solutions to clients. * Oversee daily operations, including sales ... Average Agent Revenue - $303,600 * Top 10% Average Agent Revenue - $600,986 * Access to Alfa ...

Insurance Agent

Canton, GA · On-site

$303K/yr

Provide personalized insurance solutions to clients. * Oversee daily operations, including sales ... Average Agent Revenue - $303,600 * Top 10% Average Agent Revenue - $600,986 * Access to Alfa ...

Insurance Agent

Canton, GA · On-site

$303K/yr

Provide personalized insurance solutions to clients. * Oversee daily operations, including sales ... Average Agent Revenue - $303,600 * Top 10% Average Agent Revenue - $600,986 * Access to Alfa ...

Showing results 41-60

Solutions Agent information

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$14

$30

$39

How much do solutions agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for solutions agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What is a solutions agent?

Solutions Agents are professionals who assist customers or clients in resolving issues, answering inquiries, and providing tailored solutions related to a company’s products or services. They often serve as the first point of contact in customer support environments, utilizing their knowledge to troubleshoot problems and ensure customer satisfaction. Solutions Agents may work in various industries, including technology, retail, and telecommunications, adapting their approach to meet specific client needs. Their role is crucial for maintaining positive customer relationships and improving overall service quality.

How does a solutions agent typically collaborate with other departments to resolve customer issues?

Solutions Agents frequently work cross-functionally with teams such as technical support, product management, and sales to address customer concerns efficiently. They act as a central point of contact, gathering information from the customer and coordinating with internal experts to provide accurate solutions. This collaborative approach ensures that customer issues are resolved promptly and that feedback is communicated back to relevant departments for continuous improvement.

What are the key skills and qualifications needed to thrive as a solutions agent, and why are they important?

To thrive as a Solutions Agent, you need strong problem-solving abilities, customer service expertise, and a solid understanding of the products or services offered, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for effectively addressing customer concerns and building rapport. These skills ensure that customer issues are resolved efficiently, leading to higher satisfaction and loyalty.

What is the difference between Solutions Agent vs Customer Support Specialist?

AspectSolutions AgentCustomer Support Specialist
Required CredentialsTypically requires technical certifications or product knowledgeGenerally requires customer service experience and communication skills
Work EnvironmentOften in technical or sales settings, interacting directly with clients to resolve issuesPrimarily in call centers or support desks, handling customer inquiries
Employer & Industry UsageUsed in tech, software, and service industries focusing on solutions deliveryCommon across retail, telecom, and service industries for customer assistance

The main difference between a Solutions Agent and a Customer Support Specialist lies in their focus and skill set. Solutions Agents typically handle technical or product-specific issues, requiring certifications and technical knowledge, while Customer Support Specialists focus on general customer service and communication skills. Both roles are vital in customer-facing industries but serve different functions based on technical complexity and support scope.

More about Solutions Agent jobs

What are popular job titles related to Solutions Agent jobs?

For Solutions Agent jobs, the most frequently searched job titles are:

Infographic showing various Solutions Agent job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 85% Full Time, 8% Part Time, and 6% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.

Forward Deploy Engineer

Boston, MA • On-site

IBM
IT Services • 10K+ employees

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


IBM rating

8.0

Company rating: 8.0 out of 10

Based on 76 frontline employees who took The Breakroom Quiz


Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Forward Deployed Architect, you will serve as a strategic partner to clients, ensuring the successful adoption and scaling of enterprise-level technology. This role involves leading strategic discovery, designing, and architecting production-ready products that meet security, compliance, performance, and ethical standards, while collaborating with clients to deliver solutions.

Your primary responsibilities will include:

  • Defining Integration Architecture: Define the integration architecture and data transformation across various end systems, including defining the integration across different lines of business and data pipelines.
  • Establishing Data Pipelines: Define a data integration pipeline with data mapping to facilitate solution delivery.
  • Integrating Agent Workflows: Perform integration across various agent workflows to produce output for the SDLC, integrating agents, assets, and assistants across various activities.
  • Contextual Knowledge Mapping: Create contextual knowledge maps based on actual customer workflows to inform solution design.
  • Solution Delivery: Lead the design and architecture of production-ready products that embed advanced capabilities and meet security and ethical standards.

This role can be performed from anywhere in the United States.

Required education

Bachelor's Degree

Required technical and professional expertise

  • Enterprise Technology Expertise: Deep expertise in leading strategic discovery, designing, and architecting production-ready products that embed Gen AI and Agentic AI capabilities, meeting security best practices, compliance, performance, and ethical standards.
  • Integration Architecture: Experience with defining integration architecture and data transformation across various end systems, including integration across different lines of business and data pipelines.
  • Data Pipeline Development: Experience with defining data integration pipelines with data mapping to facilitate solution delivery, ensuring seamless data flow across the solution.
  • Agent Workflow Integration: Experience with integrating agent workflows, assets, and assistants across various SDLC activities to produce output for the SDLC.
  • Contextual Knowledge Mapping: Experience with creating contextual knowledge maps based on actual customer workflows to inform solution design and drive value-driven delivery.

Preferred technical and professional experience

  • Advanced AI Knowledge: Deep expertise in Gen AI and Agentic AI capabilities, as well as experience with advanced Context Engineering, Spec Engineering, and Prompt Engineering.
  • Technical Integration Skills: Experience with integration architecture, data transformation, and data pipeline development, including defining integration across various end systems and lines of business.
  • SDLC Workflow Expertise: Experience with Agentic SDLC workflows and integrating agents, assets, and assistants across various SDLC activities to produce output for the SDLC.
ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Forward Deployed Architect

Date posted

03-Aug-2026

Job ID

118810

City / Township / Village

Tempe, Armonk, Irving, Raleigh, Atlanta, Dallas, Herndon, Cambridge, Chicago, New York

State / Province

Country

United States

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

144,000.00

Projected Maximum Salary per year

268,000.00

Position type

Professional

Up to 100% or 5 days a week (home on weekends - based on project requirements)

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

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What IBM employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


IBM logo

About IBM

Sourced by ZipRecruiter

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Armonk, NY, US

Year founded

1911

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