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Solutions Agent Jobs (NOW HIRING)

Prophet

Senior Product Manager - AI Foundry Team

New York, NY · On-site

$138K - $182K/yr

Present clear recommendations with explicit tradeoffs and a bias toward shippable solutions. * Agent, Workflow & Application Development - Gather high-value use cases from consulting teams and ...

eSimplicity

Agentic Solutions Architect

Columbia, MD · On-site

$170K - $225K/yr

Provide subject matter expertise on LLMs, agent frameworks (e.g., Agentbricks, AgentCore ... Develop solutions utilizing Agile frameworks and modern automation strategies, including LLMOps ...

eSimplicity

Agentic Solutions Architect

Columbia, MD · On-site

$170K - $225K/yr

Provide subject matter expertise on LLMs, agent frameworks (e.g., Agentbricks, AgentCore ... Develop solutions utilizing Agile frameworks and modern automation strategies, including LLMOps ...

eSimplicity

Agentic Solutions Architect

Columbia, MD · On-site

$170K - $225K/yr

Provide subject matter expertise on LLMs, agent frameworks (e.g., Agentbricks, AgentCore ... Develop solutions utilizing Agile frameworks and modern automation strategies, including LLMOps ...

Firsthand

Solutions Consultant

New York, NY · On-site

$150K - $165K/yr

About Firsthand Firsthand has built the first AI-powered Brand Agent platform, transforming the way ... About the Role We are seeking Solutions Consultants to join our fast-growing team. As part of our ...

Weld County

AI Solutions Analyst

Greeley, CO · On-site

$90K - $127K/yr

They will serve as the organization's internal expert on AI agent design; identifying high-value ... Communicate solution architecture and capabilities clearly to non-technical stakeholders ...

KPMG LLP

Solutions Architect

Detroit, MI · On-site +1

$62.25 - $82.25/hr

Solution Delivery Lead - AI Solution Architect Responsibilities: • Own the end-to-end engineering ... agent platform components (control plane, guardrails, RBAC, audit logging, model routing ...

Metaprise

Solutions Architect

New York, NY · On-site

$65K - $80K/yr

Metaprise is the Enterprise Agent Operating System - a unified platform where AI agents can be ... Translate pain into product and business solutions. You don't just relay what customers say - you ...

Metaprise

Solutions Architect

New York, NY · On-site

$65K - $80K/yr

Metaprise is the Enterprise Agent Operating System - a unified platform where AI agents can be ... Translate pain into product and business solutions. You don't just relay what customers say - you ...

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Solutions Agent information

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How much do solutions agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for solutions agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Solutions Agent, and why are they important?

To thrive as a Solutions Agent, you need strong problem-solving abilities, customer service expertise, and a solid understanding of the products or services offered, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for effectively addressing customer concerns and building rapport. These skills ensure that customer issues are resolved efficiently, leading to higher satisfaction and loyalty.

What are Solutions Agents?

Solutions Agents are professionals who assist customers or clients in resolving issues, answering inquiries, and providing tailored solutions related to a company’s products or services. They often serve as the first point of contact in customer support environments, utilizing their knowledge to troubleshoot problems and ensure customer satisfaction. Solutions Agents may work in various industries, including technology, retail, and telecommunications, adapting their approach to meet specific client needs. Their role is crucial for maintaining positive customer relationships and improving overall service quality.

How does a Solutions Agent typically collaborate with other departments to resolve customer issues?

Solutions Agents frequently work cross-functionally with teams such as technical support, product management, and sales to address customer concerns efficiently. They act as a central point of contact, gathering information from the customer and coordinating with internal experts to provide accurate solutions. This collaborative approach ensures that customer issues are resolved promptly and that feedback is communicated back to relevant departments for continuous improvement.

What is the difference between Solutions Agent vs Customer Support Specialist?

AspectSolutions AgentCustomer Support Specialist
Required CredentialsTypically requires technical certifications or product knowledgeGenerally requires customer service experience and communication skills
Work EnvironmentOften in technical or sales settings, interacting directly with clients to resolve issuesPrimarily in call centers or support desks, handling customer inquiries
Employer & Industry UsageUsed in tech, software, and service industries focusing on solutions deliveryCommon across retail, telecom, and service industries for customer assistance

The main difference between a Solutions Agent and a Customer Support Specialist lies in their focus and skill set. Solutions Agents typically handle technical or product-specific issues, requiring certifications and technical knowledge, while Customer Support Specialists focus on general customer service and communication skills. Both roles are vital in customer-facing industries but serve different functions based on technical complexity and support scope.

More about Solutions Agent jobs
What job categories do people searching Solutions Agent jobs look for? The top searched job categories for Solutions Agent jobs are:
Solutions Agent jobs near you
Infographic showing various Solutions Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.
AVP, Software Engineering Lead

AVP, Software Engineering Lead

The Hartford Financial Services Group, Inc.

Hartford, CT • On-site

$255K/yr

Full-time

Re-posted 14 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

50th of 278 rated insurance

Job description

AVP Software Engineering - IE05FE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The AVP, Software Engineering Lead is a senior technology leader responsible for defining and executing engineering solutions with an AI-first mindset across the Corporate Functions IT organization. Reporting to the CIO of Corporate Functions, this role drives the re-imagination of software engineering, improving our software development lifecycle using AI-first processes, and ensuring AI-driven capabilities are designed, built, and scaled safely, reliably, and in alignment with enterprise standards, governance, and risk.
This role sets the roadmap for advanced software engineering teams to deliver AI-enabled solutions, agent-augmented workflows, and AI-first engineering capabilities, partnering closely with Data & AI, Product, Architecture, Security, Risk, and Business leaders. The AVP will drive the modernization of engineering practices, accelerating delivery and productivity, while demonstrating measurable business value.
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford CT, Charlotte, NC or Chicago IL) will have the expectation of working in an office 3 days a week. Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Candidates must be authorized to work in the US without company sponsorship
Key Responsibilities
AI-first Software Engineering Strategy & Execution
  • Define and lead the AI engineering strategy aligned to enterprise technology, Data & AI, and business priorities.
  • Own end-to-end software engineering reimagination and rollout of AI-first tools and processes to our technology organization.
  • Ensure AI-first software solutions are engineered for security, resiliency, performance, cost efficiency, and operational sustainability.

AI-First Engineering & Platform Enablement
  • Establish and evolve AI-first engineering standards, patterns, and best practices, including GenAI and agent-augmented development approaches.
  • Drive adoption of AI-assisted development tooling and modern engineering accelerators to improve developer productivity and quality.
  • Partner with Architecture and Platform teams to define reusable AI engineering reference architectures, integration patterns, and guardrails.
  • Promote consistency and scale across AI implementations while enabling innovation and responsible experimentation.

Delivery, Quality & Operational Excellence
  • Drive acceleration and efficiency using AI across software engineering teams, balancing speed, quality, risk, and cost.
  • Strengthen and champion AI-first SDLC, DevSecOps, CI/CD, and automation practices.
  • Ensure production readiness through robust testing, observability, monitoring, and incident response practices.
  • Use data-driven insights to improve delivery predictability, flow efficiency, and engineering health.

Governance, Risk & Controls
  • Partner with Data & AI, Risk, Legal, Compliance, Cybersecurity, and Architecture teams to ensure AI engineering solutions meet enterprise governance and regulatory expectations.
  • Implement required engineering controls, including logging, auditability, model integration controls, and operational safeguards.
  • Ensure alignment with the Enterprise AI Operating Model, risk tiering, and approval processes.
  • Proactively identify and mitigate technology, security, and operational risks associated with AI-enabled systems.

Talent Leadership & Engineering Culture
  • Elevate high-performing software engineering teams with AI-first mindset.
  • Provide leadership, mentorship, and coaching to senior engineering talent.
  • Drive workforce strategy, succession planning, and capability uplift aligned to future-ready AI and engineering skills.
  • Foster a culture of accountability, innovation, continuous improvement, and engineering excellence.

Required Qualifications
  • 15+ years of technology experience in software engineering, including 5+ years leading engineering teams.
  • Led AI centric software engineering transformations
  • Proven experience building software engineering practices, with a special focus on AI-first engineering.
  • Deep expertise in agentic AI concepts and architectures, including multi-agent systems and non-deterministic workflows.
  • Strong systems thinking and ability to operate across strategy, architecture, and execution.
  • Demonstrated success influencing distributed, and cross-functional engineering teams.
  • Experience operating within regulated, risk-sensitive environments (insurance or financial services strongly preferred).
  • Excellent communication skills with the ability to influence senior leaders across Technology, Data & AI, and the Business.
  • Bachelor's degree in computer science, Engineering, Data Science, or related field (advanced degree preferred).

Technical & Engineering Experience
  • Expertise building and leveraging Agentic AI solutions in support of software engineering processes and reimagining the software lifecycle with an AI lens.
  • Expertise implementing modern software engineering practices, cloud-native architectures, API-driven and event-based systems.
  • Strong background in CI/CD, DevSecOps, automation-first delivery, and reliability engineering.
  • Familiarity with AI-assisted development tools, AI platforms, and modern engineering accelerators.
  • Experience defining engineering standards, reference architecture, and platform reuse strategies

Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$182,000 - $273,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

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About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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