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Solutions Agent Jobs (NOW HIRING)

CEDENT

Solutions Architect - Agent Desktop

Chicago, IL · On-site

$65 - $85.50/hr

Experience designing and building agent desktop solutions that enhance the user experience for contact center agents, ensuring high productivity and effective case management * Excellent verbal and ...

Cresta

Solutions Engineer, AI Agent

OR · On-site +1

As a Principal Solutions Engineer, AI Agent you will serve as the dedicated expert on AI Agent technology, a specialist resource who engages early in the sales cycle to drive and support AI Agent ...

Bland

Agent Solutions Engineer

San Francisco, CA · On-site

$120K - $200K/yr

Agent Solutions Engineer About Bland AI We're a Series C startup, and have raised $100 million from Emergence Capital, Y Combinator, Dell Technologies Capital and the founders of PayPal and Twilio.

Bland

Agent Solutions Engineer

San Francisco, CA · On-site

$140 - $190/hr

Agent Solutions Engineer About Bland AI We're a series C startup, and have raised $100 million from Emergence Capital, Y Combinator, Dell Technologies Capital and the founders of PayPal and Twilio.

Prophet

Senior Product Manager - AI Foundry Team

New York, NY · On-site

$138K - $182K/yr

Present clear recommendations with explicit tradeoffs and a bias toward shippable solutions. * Agent, Workflow & Application Development - Gather high-value use cases from consulting teams and ...

Snhu

AI Engineer

Build agent orchestration, tool use, memory, retrieval, and the integrations that connect AI solutions to SNHU systems of record and data, under the technical direction of the pod's Senior AI ...

New

GuideWell Mutual Holding Corporation

NY · On-site

$138.20 - $224.60/hr

Leadership experience with connecting User Interfaces to LLMs, Retrieval-Augmented Generation "RAG" solutions, Agent to Agent architecture design, and securing Model Context Protocol "MCP ...

TEKsystems

AI Solutions Architect

Lincolnshire, IL · On-site

$66.25 - $87.50/hr

... agent responsibilities, tool boundaries, memory models, workflow states, delegation rules, approval requirements, and termination conditions. • Design single-agent and multi-agent solutions using ...

Vedder Price

AI Solutions Engineer

Chicago, IL · On-site

$75K - $100K/yr

The AI Solutions Engineer is responsible for designing, building, and deploying AI-powered agents ... Architect and implement end-to-end agent workflows, including input processing, document ingestion ...

Vedder Price

AI Solutions Engineer

Chicago, IL · On-site

$75K - $100K/yr

The AI Solutions Engineer is responsible for designing, building, and deploying AI-powered agents ... Architect and implement end-to-end agent workflows, including input processing, document ingestion ...

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Solutions Agent information

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How much do solutions agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for solutions agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What is a solutions agent?

Solutions Agents are professionals who assist customers or clients in resolving issues, answering inquiries, and providing tailored solutions related to a company’s products or services. They often serve as the first point of contact in customer support environments, utilizing their knowledge to troubleshoot problems and ensure customer satisfaction. Solutions Agents may work in various industries, including technology, retail, and telecommunications, adapting their approach to meet specific client needs. Their role is crucial for maintaining positive customer relationships and improving overall service quality.

How does a solutions agent typically collaborate with other departments to resolve customer issues?

Solutions Agents frequently work cross-functionally with teams such as technical support, product management, and sales to address customer concerns efficiently. They act as a central point of contact, gathering information from the customer and coordinating with internal experts to provide accurate solutions. This collaborative approach ensures that customer issues are resolved promptly and that feedback is communicated back to relevant departments for continuous improvement.

What are the key skills and qualifications needed to thrive as a solutions agent, and why are they important?

To thrive as a Solutions Agent, you need strong problem-solving abilities, customer service expertise, and a solid understanding of the products or services offered, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for effectively addressing customer concerns and building rapport. These skills ensure that customer issues are resolved efficiently, leading to higher satisfaction and loyalty.

What is the difference between Solutions Agent vs Customer Support Specialist?

AspectSolutions AgentCustomer Support Specialist
Required CredentialsTypically requires technical certifications or product knowledgeGenerally requires customer service experience and communication skills
Work EnvironmentOften in technical or sales settings, interacting directly with clients to resolve issuesPrimarily in call centers or support desks, handling customer inquiries
Employer & Industry UsageUsed in tech, software, and service industries focusing on solutions deliveryCommon across retail, telecom, and service industries for customer assistance

The main difference between a Solutions Agent and a Customer Support Specialist lies in their focus and skill set. Solutions Agents typically handle technical or product-specific issues, requiring certifications and technical knowledge, while Customer Support Specialists focus on general customer service and communication skills. Both roles are vital in customer-facing industries but serve different functions based on technical complexity and support scope.

More about Solutions Agent jobs

What job categories do people searching Solutions Agent jobs look for?

The top searched job categories for Solutions Agent jobs are:

Solutions Agent jobs near you
Infographic showing various Solutions Agent job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.

Solutions Architect - Agent Desktop

CEDENT

Chicago, IL • On-site

$65 - $85.50/hr

Full-time

Re-posted 9 days ago

Job description

We are looking for a talented Solutions Architect to join one of our top commercial partners. We are looking for someone highly skilled and hands-on with deep expertise in customer service and contact center platforms, specifically with Cisco technologies. The ideal candidate will have a proven track record of building and supporting contact center solutions using platforms like Salesforce and Microsoft Dynamics. They should be able to provide strategic insights into technology selection and can architect solutions that align with business needs and future goals.
SOLUTIONS ARCHITECT REQUIREMENTS
  • 5+ years of Solutions Architect experience, with a focus on contact center platforms and customer service technologies
  • Strong hands-on experience with Cisco technologies and experience building and supporting contact center solutions using Salesforce and MS Dynamics
  • Proven track record of building Salesforce and/or MS Dynamics platforms to support contact center operations
  • Ability to evaluate and provide strategic recommendations for technology stack selection and deployment
  • Ability to architect and build solutions from the ground up, working through the full lifecycle from platform selection and design to deployment and post-implementation support
  • Experience designing and building agent desktop solutions that enhance the user experience for contact center agents, ensuring high productivity and effective case management
  • Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner to stakeholders at all levels of the organization
  • Proven ability to work with a variety of stakeholders, including technical teams, business leaders, and senior executives, to ensure alignment on the project vision, technical solutions, and strategic objectives
Bonus skills:
  • Experience with Sprinklr and building agent desktop solutions
  • Airline experience

SOLUTIONS ARCHITECT RESPONSIBILITIES
  • Lead the selection process for contact center technologies, providing expert recommendations and guidance on platform choices, specifically focusing on Salesforce, Microsoft Dynamics, and Cisco solutions. Build comprehensive solutions around the selected platforms that align with business goals and technical requirements.
  •  Architect and implement end-to-end contact center solutions, including integrations with third-party tools and technologies. Ensure that the solution enhances customer experience, agent productivity, and operational efficiency.
  • Leverage in-depth experience with Salesforce and Microsoft Dynamics to build and customize contact center platforms. Provide technical direction for platform implementations and upgrades, ensuring alignment with industry best practices and business requirements.
  •  Design and implement intuitive and effective agent desktop solutions that optimize agent performance, enabling seamless workflows and efficient case management within the contact center environment.
  •  Produce comprehensive documentation, including architecture diagrams, design specifications, and integration details. Ensure that all technical documentation is clear, detailed, and aligned with solution delivery milestones.
  • Work closely with cross-functional teams, including business stakeholders, technical teams, and senior leadership. Provide strategic insights into future technology stacks and industry trends, ensuring that solutions remain forward-thinking and adaptable to future needs.
  •  Actively engage in the technical implementation of contact center solutions, ensuring the quality and accuracy of the deployment and addressing any issues that arise during the process.
 
 
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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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