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Software Support Manager Jobs (NOW HIRING)

RXinsider LTD.

Software Support Analyst

Houston, TX · On-site

Document, track, and manage support cases in the ticketing system, ensuring accurate notes, proper ... Pharmacy or healthcare software experience preferred * Experience with on-site software ...

PDCflow

Software Support Specialist

Ogden, UT · On-site

We are an industry leader in providing accounts receivable management and payment collection ... We are currently looking for a part-time Software Support Specialist to join our support team. This ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

If you are a motivated and skilled software engineer seeking an opportunity to contribute to the ... Manage and resolve support tickets, including escalations, troubleshooting, and follow-up to ensure ...

McKesson

Software Support Engineer

If you are a motivated and skilled software engineer seeking an opportunity to contribute to the ... Manage and resolve support tickets, including escalations, troubleshooting, and follow-up to ensure ...

McKesson

Software Support Engineer

If you are a motivated and skilled software engineer seeking an opportunity to contribute to the ... Manage and resolve support tickets, including escalations, troubleshooting, and follow-up to ensure ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... Experience supporting production systems, including incident response, escalation management, root ...

Symbotic

Software Support Engineer

Andover, MA · On-site

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... Experience supporting production systems, including incident response, escalation management, root ...

Print4Pay Hotel

NY · On-site

About Us DocuWare is an established software company with over 28 years of leading the document management industry. Job Summary Our software support team works with DocuWare's authorized resellers ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... to manage their retail and online lending operations through a sophisticated software suite ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ... Collaborate with cross-functional teams, including SW product management, SW developers, system ...

World Courier

WI · On-site

## Feedyard Software SupportApplylocations: Remote, Texas: Remote, NE: Remote, Kansastime type: Full ... Trains clients on the product inventory management as well as FDA guidelines for compliance.

Symbotic

Software Support Engineer

Wilmington, MA

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... Experience supporting production systems, including incident response, escalation management, root ...

CWT Farms

Software Support Specialist

Huntsville, AL · On-site

We seek a software support specialist to join our dynamic team and provide comprehensive support to ... Manage role‑based access control (RBAC) by effectively handling user roles, accounts, and ...

Jobtailor

Software Support Specialist

Los Angeles, CA · On-site

Enjoy managing own priorities and work well with different people and styles in a fast-paced ... Technical Support * Problem‑Solving * Software Bug Logging * Windows OS * Networking * POS ...

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Software Support Manager information

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$22.5K

$67.9K

$121K

How much do software support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for software support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities are hiring for Software Support Manager jobs?

Cities with the most Software Support Manager job openings:

What states have the most Software Support Manager jobs?

States with the most job openings for Software Support Manager jobs include:

What are popular job titles related to Software Support Manager jobs?

For Software Support Manager jobs, the most frequently searched job titles are:

Software Support Specialist

San Diego, CA • On-site

Independent Financial Group LLC
Finance and Insurance • 11 - 50 employees
Learn more about Independent Financial Group LLCexternal

$28 - $33/hr

Other

Medical, Life, Retirement

Re-posted 3 days ago

Job description

The Software Support Specialist provides support and training related to accessing and utilizing IFG's software systems to its financial advisors and their staff. The Software Support Specialist also collaborates with internal departments, including Operations, Compliance, and Supervision, to ensure advisors receive timely and effective support. This customer service-focused role requires strong verbal and written communication, problem-solving skills, attention to detail. Any technical knowledge required for the position will be provided through training upon hire.
Independent Financial Group, LLC (IFG) is a privately held independent wealth management provider based in San Diego, California. Founded in 2003, IFG supports more than 600 independent financial professionals in over 400 offices nationwide with a comprehensive suite of business solutions. IFG has been widely recognized as a leading independent broker-dealer. In 2025, Financial Advisor magazine listed IFG as the 15th largest national independent broker-dealer and #2 for privately held broker-dealers based on gross revenue. Financial Planning ranked IFG 1st for women as a percentage of producing representatives in 2025 and 7th for financial advisor payout in 2024. InvestmentNews ranked the firm in the top 10 for payout and account assets in 2024. IFG is an eight-time honoree on the Inc. 5000 list of "Fastest-Growing Private Companies in the US," and the San Diego Business Journal ranked IFG #7 among the Largest Private Companies in San Diego in 2022 and 2023.
Job Duties:
  • Provide first-line support via email and phone for software-related issues, including access, navigation, and usage questions.
  • Create and update Freshservice tickets with clear documentation of the issue, resolution steps, and follow-up as needed.
  • Use Canned Responses, Scenarios, and the Knowledge Base effectively to ensure efficient and consistent communication.
  • Identify and escalate recurring issues, outages, or trends to more senior agents or management.
  • Support software onboarding tasks and user training under direction from senior staff.
  • Contribute to Knowledge Base articles and internal documentation to improve team efficiency and consistency.
  • Participate in regular team meetings and training sessions.
  • Take initiative to learn the company's internal systems and advisor-facing tools, improving response quality over time.

Education and Experience
  • Bachelor's degree strongly preferred or equivalent work experience in a related discipline.
  • 1-2 years of customer service experience preferred.
  • Broker-dealer or financial services experience a plus.
  • Experience using support platforms such as Freshservice is helpful but not required.

Desired Skills
  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal skills.
  • Detail-oriented with strong task follow-through.
  • Ability to self-manage and prioritize in a fast-paced, high-volume environment.
  • Comfort learning new technology tools and platforms.
  • Proactive mindset with a desire to grow into more complex support responsibilities.

Key Attributes
  • Maintain a positive, empathetic, and professional attitude toward advisors at all times.
  • Customer-focused and able to manage dynamic support requests.
  • Strong problem-solving skills with an emphasis on service.
  • Able to work independently as well as collaboratively within a team.
  • Engaged in continuous learning and process improvement.

Compensation
  • IFG offers a competitive benefits package, including a free on-site fitness center, company-paid medical insurance, company-paid life and long-term disability (LTD) coverage, 401(k) matching, and market-competitive compensation based on experience.

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