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Software Support Manager Jobs in Ohio (NOW HIRING)

VARGO®

Software Support Specialist

Dublin, OH · On-site

Its COFE™ WES platform coordinates labor, software, and automation to enable waveless, real-time ... Demonstrated ability to work on-site in a collaborative environment, manage multiple support ...

P36

Individuelle Betreuung: Maßgeschneidertes Mentoring und regelmäßiges Feedback * Getränke ... wie Software-Systeme funktionieren, und kannst Anfragen, Fehlerbilder und Bugs strukturiert ...

Quantum Corporation

Client Support Manager

Dublin, OH · On-site

The Client Support Manager has responsibility for managing day‑to‑day client management ... Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience ...

K&M Tire

Warehouse Support Manager

Delphos, OH · On-site

... software. 6. Provide training on warehouse management software. 7. Analyze and document areas for improvement during warehouse visits. 8. Provide leadership and direction to other Operations team ...

Millwood, Inc.

CUSTOMER SUPPORT MANAGER (CSM)

Vienna, OH · On-site

$50K - $65K/yr

Customer Support Manager Millwood Inc. Mission: For all who come in contact with Millwood to ... Ability to utilize Salesforce Software to provide quotes to customers * Enter costing forms for new ...

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Software Support Manager information

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

Software Support Specialist

Dublin, OH • On-site

Vargo Integrated Systems
51 - 200 employees
Learn more about Vargo Integrated Systemsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description


Software Support Specialist 

WHO WE ARE

VARGO® is the pioneer of waveless and continuous order processing that enables the future of fulfillment. At VARGO®, we don’t just offer software and automation technologies, we revolutionize fulfillment operations. As the creators of COFE®, the first and most advanced Warehouse Execution System (WES), we lead the industry with over 20 years of proven performance across diverse sectors. Our expertise goes beyond technology; it’s embedded in every solution we deliver.

POSITION SUMMARY

The Software Support Specialist is an entry-level position within the Software Support Specialist team at VARGO®. This role is responsible for providing first-line technical support for VARGO’s COFE® software and related hardware. The position requires a strong foundation in computer science or equivalent experience, excellent problem-solving skills, and a customer-focused mindset. The Software Support Specialist 1 works closely with experienced team members to resolve client issues and ensure the smooth operation of warehouse execution systems.

Classification: Fulltime

Reports To: Customer Support Manager

Supervises: N/A

Department: Software Support

Travel Required: Approximate 10%

ESSENTIAL RESPONSIBILITIES

  • Respond to client inquiries and provide technical support via phone, web, or email.
  • Troubleshoot and resolve basic software and hardware issues related to COFE® and integrated systems.
  • Use SQL to analyze data and resolve basic to moderate issues.
  • Document common issues and resolutions to contribute to the internal knowledge base.
  • Assist in maintaining troubleshooting guides and support documentation.
  •  Collaborate with team members to prioritize and resolve client issues efficiently.
  • Participate in on-site support for new implementations or major upgrades as needed.
  • Continuously learn and expand knowledge of COFE® software and related technologies 
  • You have good personal communication skills, including explaining complex problems to people who are not familiar with that specific technology. You keep customers updated throughout the troubleshooting process.

MINIMUM QUALIFICATIONS

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification. 

Education & Experience 

  • Bachelor’s degree in Computer Science or a related technical degree with 1–3 years of experience, or 5 years of relevant experience in lieu of a degree
  • Strong understanding of web technologies, database management (MySQL/MariaDB), and email systems (SMTP/IMAP)
  • Experience with SQL queries, Linux command line, and scripting languages such as Python, PHP, or Perl.
  • Exposure to enterprise-level technical support (not PC helpdesk) 
  • Experience with onsite customer support 
  • Experience in the warehousing or logistics industry 
  • Ability to do some IP network diagnostics 

 

Capabilities

  • Writing and reading SQL queries 
  • Linux command line (ssh, scp, grep, less, head, tail, etc) 
  • Writing or reading scripting languages (Python, PHP, Perl, etc) 
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work collaboratively in a team environment and interact professionally with clients.

Physical & Mental Requirements 

While performing the duties of this job, the employee requires the ability to:

  • Hear, read and comprehend, write, and communicate
  • Continuously sit, type, and perform repetitive wrist motion 
  • Occasionally stand, walk, bend, squat/kneel, twist/turn or reach 
  • Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

OUR VISION

Empowering fulfillment to achieve record-breaking results today and into the future

OUR MISSION

Outperform the industry through creative expertise, leading software, smart technology, and automated solutions. 

OUR VALUES

Our values are the foundation of everything we do. They guide our actions, decisions, and the way we collaborate with one another. We prioritize integrity, respect, and accountability, believing that these principles create an environment where everyone can thrive. Innovation, teamwork, and continuous growth are at the heart of our culture, inspiring us to push boundaries and reach new heights together. Through these values, we are dedicated to building a supportive, dynamic workplace that encourages both personal and collective success.

SOLVE

  • Solve what’s possible 
  • Challenge the status quo

 

EXECUTE

  • Execute professionally 
  • Do what’s right

DELIVER

  • Deliver as promised 
  • Stand by our word

 

IMPRESS

  • Leave them impressed 
  • Results that matter

EQUAL OPPORTUNITY EMPLOYER

VARGO is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at VARGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VARGO will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

EXPERIENCE FULFILLMENT AT VARGO

Benefits

  • Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
  • Paid vacation and holidays
  • Career advancement 
  • ESOP
  • Tuition Reimbursement/Assistance
  • Company Matching 401k 
  • Dublin Gym Reimbursement