Software Support Manager Jobs in Springfield, VA

Location: Sterling, VA
Work Arrangement: Onsite
Employment Type: Full-Time
Salary-$65000
 

Our client is a global leader in food manufacturing and innovation, serving customers across retail, foodservice, hospitality, and commercial channels. With domestic and international operations, the company is recognized for its commitment to quality, operational excellence, and cutting-edge food production technologies.

The organization fosters a collaborative, fast-paced environment where employees are encouraged to drive process improvements, support business growth, and contribute to innovative solutions that enhance customer satisfaction. Team members benefit from working alongside cross-functional business leaders while playing a critical role in supporting strategic sales initiatives.

We are seeking an experienced Sales Support Manager to lead and optimize the sales support function. This individual will oversee a team responsible for supporting sales operations, pricing administration, customer data management, reporting, and cross-functional coordination.

The ideal candidate will have experience managing sales support teams, strong analytical skills, and the ability to streamline processes while maintaining exceptional internal and external customer service.

• Identify and implement process improvements to reduce errors and minimize business risks.

• Manage pricing setup, maintenance, and contract administration processes.

• Update, maintain, and review customer pricing structures across multiple platforms.

• Maintain customer classifications, price groups, pricing requests, and other sales-related data within CRM and ERP systems.

• Monitor competitor activities and provide recommendations regarding pricing and product positioning.

• Prepare customer sales reports, forecasts, and budgets for assigned sales channels.

• Generate and analyze sales KPI reports and performance metrics.

• Gather and consolidate data from multiple systems and sources to support decision-making.

• Create ad hoc reports and analyses for management as needed.

• Provide actionable insights to improve sales performance and operational efficiency.

• Partner closely with Sales, Logistics, Planning, Quality Assurance, Operations, Human Resources, Finance, and Product Development teams.

• Coordinate efforts across departments to improve customer service and business processes.

• Provide escalation support for operational issues impacting sales support functions.

• Manage and mentor a Sales Support team of approximately 5–10 employees.

• Oversee team schedules and workload distribution.

• Establish team goals, performance expectations, and service standards.

• Train team members on established SOPs, policies, and best practices.

• Conduct regular performance reviews and identify opportunities for process and efficiency improvements.

• Ensure compliance with company policies and procedures.

• Attend quarterly and annual sales meetings.

• Maintain effective communication with customers, internal stakeholders, and leadership teams.

• Support multiple sales teams by analyzing needs and coordinating support activities.

• 3–5 years of progressive experience in a Sales Support, Sales Operations, or related role.

• 1–2 years of experience managing and leading a team of 5–10 employees.

• Experience supporting multiple sales channels and customer-facing teams.

• Strong analytical, organizational, and problem-solving skills.

• Bachelor's degree in Business Administration or a related field.

• Advanced proficiency with Microsoft Office 365, particularly Excel.

• Experience working with CRM and ERP systems.

• Ability to create reports, forecasts, and business analyses.

• Excellent verbal and written communication skills.

• Strong attention to detail and organizational abilities.

• Ability to multitask and manage competing priorities.

• Customer-focused mindset with strong relationship-building skills.

• Ability to work effectively with stakeholders at all organizational levels.

• Experience within the food manufacturing, foodservice, consumer products, or related industries.

• Knowledge of sales operations best practices and pricing management processes.

• Experience supporting large-scale customer accounts and complex sales organizations.

• Competitive compensation package.

• Comprehensive benefits program.

• Opportunity to lead a growing sales support function.

• Exposure to cross-functional business operations and leadership teams.

• Collaborative and innovative work environment.

• Professional growth and advancement opportunities within a global organization.

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