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Software Support Manager Jobs in Springfield, VA

kgs

Deputy Program Support Manager

Washington, DC

$131K/yr

The Deputy Program Support Manager (DPSM) is responsible for excellent and compliant contract ... Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS ...

ActioNet

Desk Side Support Manager

Washington, DC

ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in ... software supplied to end users. You will ensure cohesiveness between all Tiers and manage the day ...

Koniag, Inc.

Deputy Program Support Manager

Washington, DC · On-site

$125K - $165K/yr

The Deputy Program Support Manager (DPSM) is responsible for excellent and compliant contract ... Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS ...

ActioNet, Inc.

Desk Side Support Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust ... software supplied to end users. You will ensure cohesiveness between all Tiers and manage the day ...

ActioNet, Inc.

Desk Side Support Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust ... software supplied to end users. You will ensure cohesiveness between all Tiers and manage the day ...

kgs

Deputy Program Support Manager

Washington, DC · On-site

$131K/yr

The Deputy Program Support Manager (DPSM) is responsible for excellent and compliant contract ... Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS ...

ActioNet

Desk Side Support Manager

Washington, DC

Description ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust ... software supplied to end users. You will ensure cohesiveness between all Tiers and manage the day ...

ActioNet, Inc.

Desk Side Support Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust ... software supplied to end users. You will ensure cohesiveness between all Tiers and manage the day ...

ActioNet

Desk Side Support Manager

Washington, DC · On-site

ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in ... software supplied to end users. You will ensure cohesiveness between all Tiers and manage the day ...

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Showing results 21-40

All JobsSoftware Support JobsSoftware Support Manager JobsSoftware Support Manager Jobs in Springfield, VA

Software Support Manager information

See Springfield, VA salary details

$23.5K

$70.9K

$126.4K

How much do software support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for software support manager in Springfield, VA is $70,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $95,100.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Springfield, VA are hiring for Software Support Manager jobs?

Cities near Springfield, VA with the most Software Support Manager job openings:

Program Support Manager (PSM) (3960)

Washington, DC • On-site

Shearwater Systems LLC
See more jobs at Shearwater Systems LLCexternal

Full-time

Re-posted 9 days ago

Job description

Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Program Support Manager (PSM) in Washington, DC.
Position Overview: Provide Program Management Support that includes but is not limited to comprehensive onsite program and administrative support for Headquarter Office and four (4) Regional Offices.
Position Responsibilities:
  • The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The PSM shall liaise with staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. Anticipated tasks include, but are not limited to, the following:
  • Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
  • Responsible for Daily Reporting and with input from the Government Management staff, the PSM assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
  • Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
  • Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
  • Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
  • Conduct continuous improvement activities to realize improved service delivery capabilities and performance
  • Promote innovation, efficiency, and effectiveness
  • Resolve problems with minimal disruption to the activities being performed under the contract.
  • Respond rapidly to additional operational support requests and provide the appropriate levels of qualified staff
  • Participate in conference calls and digital video conferences with other U.S. Government agencies
  • May be requested to provide formal and informal briefings to visitors or at off-site conferences
  • Support USG in ongoing studies and evaluations
  • Ensure satisfactory conformance with contract provisions and performance metrics

Position Requirements:
  • Bachelor's Degree
  • PMP certification (preferred)
  • Eight (8) years of progressive management experience in a production or office environment, including: Four (4) years managing a team the size and scope of the Headquarter personnel assigned, including; Four (4) years managing seasonal/temporary work force, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
  • Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use
  • Knowledge and expertise in personnel management
  • Excellent oral and written communication skills
  • Advanced understanding of MS office applications (Excel, Word, Outlook, and PowerPoint)
  • Ability to prioritize workload for large teams and possess excellent organizational skills
  • Ability to interpret and apply regulatory material
  • Capable of performing duties of any Team Leader
  • Must be bonded if performing cashier closeout functions

Apply at: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=69&rid=3960
Position is located in Washington, DC.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Apply