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Software Support Manager Jobs in Houston, TX (NOW HIRING)

TransCore

Software Engineer II

Houston, TX · On-site

$87K - $120K/yr

Summary The Software Engineer II provides day-to-day and on-call first line technical support for ... Management in the .NET framework * 3+ years of scripting experience with PowerShell or Python.

Connect Med 360

Program Support Supervisor

Houston, TX · On-site

$65K/yr

We succeed when you do, and our company and management team work hard to foster an environment that ... billing software. Must be a team player. * Desired: Licenses/Certifications: * Required:

ConnectMed360

Program Support Supervisor

Houston, TX · Remote

$70K - $90K/hr

We succeed when you do, and our company and management team work hard to foster an environment that ... billing software. Must be a team player. * Desired: Licenses/Certifications: * Required:

TransCore

Software Engineer II

Houston, TX · On-site

$87K - $120K/yr

Summary The Software Engineer II provides day-to-day and on-call first line technical support for ... Management in the .NET framework * 3+ years of scripting experience with PowerShell or Python.

J.P. Morgan

Technology Support III

Houston, TX · On-site

Manages the seamless onboarding of new businesses, clients, and applications into the team's portfolio, ensuring smooth integration and transition. * Provides support during weekday and weekend ...

AVTC Group

Sr. Flight Software Engineer

Webster, TX · On-site +1

$107K - $141K/yr

Support completion of milestone reviews such as PDR, CDR, and SDR * Provide mentoring to junior ... Management has the prerogative to select at any level for which the position is advertised. * Proof ...

circa

Product Support Specialist

Houston, TX · On-site

$25 - $26/hr

Reporting directly to the Product Support Supervisor/Manager within the Product Support department ... Microsoft Office, SAP, and Oracle CX CRM software required. * Exceptional organizational and time ...

Uprite

System Support Analyst (L1)

Houston, TX · On-site

Client Documentation & Knowledgebase Management You'll handle advanced desktop and software support, collaborate with vendors, and ensure accurate ticket documentation. This is a client-facing role ...

TWST Events

Be Seen First

Customer Support Specialist

Houston, TX · On-site

$20 - $25/hr

Ability to learn software quickly; curiosity about how systems work -- no coding or prior software support experience required. * Excellent time management and the ability to work both independently ...

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Showing results 21-40

All JobsSoftware Support JobsSoftware Support Manager JobsSoftware Support Manager Jobs in Houston, TX

Software Support Manager information

See Houston, TX salary details

$21.5K

$64.8K

$115.6K

How much do software support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for software support manager in Houston, TX is $64,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $86,900.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Houston, TX are hiring for Software Support Manager jobs?

Cities near Houston, TX with the most Software Support Manager job openings:

Manager, IS Desktop Support

Houston, TX • On-site

David Weekley Homes
Construction • 1 - 5K employees
Learn more about David Weekley Homesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

David Weekley Homes rating

6.9

Company rating: 6.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Description

David Weekley Homes is seeking a highly capable Manager, IS Desktop Support to lead our desktop and end-point support services team. In this role, you'll ensure that our Team Members receive responsive, high-quality technology support, while aligning desktop services with our company and department goals. You'll manage day-to-day operations, lead a team of support professionals, and collaborate with business and IT partners to deliver a seamless experience across our enterprise.

Job Responsibilities:

  • Lead, coach, and develop a team of Desktop Support and Field Support Specialists
  • Oversee daily operations for incident and request resolution, hardware/software deployment, device imaging, refresh cycles, and lifecycle management of end-user technology
  • Track and report on key metrics (e.g., SLA compliance, first-contact resolution, CSAT) and drive continuous improvement
  • Act as escalation point for major or complex support issues, communicating effectively with other IT groups and leadership
  • Partner with Infrastructure & Security teams to ensure endpoint security, device management (e.g., Microsoft 365, Azure AD, Intune), and compliance with corporate standards
  • Manage vendor relationships, hardware procurement, warranty / repair logistics, and software licensing for end-user devices
  • Develop and maintain standard operating procedures, knowledge base articles, and training programs to improve service quality and efficiency
  • Assist in budget planning, device inventory management, and asset tracking to support IT lifecycle initiatives
Qualifications
  • Has 7+ years of experience in desktop / end-user support, including at least 3 years in a supervisory or management role-preferably in a multi-site or enterprise environment
  • Embodies a collaborative, servant-leadership style aligned with DWH's culture of putting Team Members first, striving for excellence, and fostering continuous improvement
  • Understands Windows 10/11, Microsoft 365, Active Directory/Azure AD, Intune, endpoint imaging/deployment, and basic networking (DNS, DHCP, VPN)
  • Is familiar with ITSM/ticketing systems, asset management (NinjaOne), and service-management best practices (e.g., ITIL)
  • Demonstrates strong leadership, excellent communication skills (technical and non-technical audiences), and a customer-centric mindset
  • Certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA A+ / Network+ / Security+, or ITIL v4 Foundation are
Additional Information

.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. 

We offer an excellent benefits package that includes:

  • Health Insurance - Medical, Dental and Vision
  • 401k and discretionary 8% match
  • Employee Stock Ownership Plan
  • Profit Sharing
  • Vacation, Paid Holidays, plus PTO
  • New Home Discount for Team Member and Family
  • College Scholarship Program
  • Community Outreach
  • Sabbaticals
  • And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.

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