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Software Support Manager Jobs in Austin, TX (NOW HIRING)

Cgm

Software Support Specialist I

Austin, TX · Hybrid

Provide frontline technical support for the eMDs software suite by assisting healthcare ... Documents customer cases in the CRM system and follows the processes established for CRM use cases.

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Clearly documents customer tickets in the CRM system and follows the processes established for CRM ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Clearly documents customer tickets in the CRM system and follows the processes established for CRM ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Clearly documents customer tickets in the CRM system and follows the processes established for CRM ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Clearly documents customer tickets in the CRM system and follows the processes established for CRM ...

Amat

Global Software Support Engineer I

Austin, TX

$70K - $95K/yr

... support via Software Ticketing system. 3. Provides assistance in analysis of software issues ... self manage priorities and workload Additional Information Time Type: Full time Employee Type:

Socket.dev

Global Software Support Engineer I

Austin, TX · On-site

$70K - $95K/yr

... support via Software Ticketing system. * 3. Provides assistance in analysis of software issues ... Ability to self manage priorities and workload Additional Information * Time Type: Full time * ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

$16.75 - $21.50/hr

... M system and follows the processes established for CRM use. • All other duties as required ... on support in a professional hardware or software environment. Language Skills Employees are ...

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Software Support Manager information

See Austin, TX salary details

$22.3K

$67.3K

$119.9K

How much do software support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for software support manager in Austin, TX is $67,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Austin, TX are hiring for Software Support Manager jobs?

Cities near Austin, TX with the most Software Support Manager job openings:

Software Support Specialist I

Austin, TX • Hybrid

Cgm
See more jobs at Cgmexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Provide frontline technical support for the eMDs software suite to healthcare professionals.

  • Document customer cases in the CRM system and follow established processes.

  • Analyze and troubleshoot customer issues using approved tools and SQL scripts, and provide resolutions.

Job description

Create the future of e-health together with us by becoming a Software Support Specialist I

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

  • Provide frontline technical support for the eMDs software suite by assisting healthcare professionals with questions, troubleshooting issues, and guiding them through software functionality.

  • Documents customer cases in the CRM system and follows the processes established for CRM use cases.

  • Analyzes and troubleshoots customer issues using approved tools and SQL scripts, provides recommendations, and resolves requests related to our software products.

  • Consults directly with customers via phone, chat, and email and documents interactions thoroughly and clearly using appropriate grammar and spelling.

  • Create knowledge base articles for the customer support site that highlight best practices and provide instructions on software functionality.

  • Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

Your Qualification:

  • Minimum of one year's customer service experience.

  • Must be available between the hours of 7AM - 7PM Central Time Monday through Friday. (Employees will be assigned an 8-hour shift between these hours.)

  • This position is an onsite, in-office role and requires employees to work from the office location during their assigned shift (Austin, Texas).

  • Familiarity with Electronic Health Record (EHR) systems is a plus.

  • Ability to thrive in a high call volume environment and multi-task in a fast-paced environment.

  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

  • Security: We offer a secure workplace in a crisis-proof market.

  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.


We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

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