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Software Support Manager Jobs in Austin, TX (NOW HIRING)

Residex

Accounting Manager

Austin, TX · Hybrid

$125K - $135K/yr

... software Support annual audits working with external auditors and tax advisors Prepare financial schedules and supporting analysis Work with internal partners on vendor management Identify and ...

Sourceability

Software Engineering Manager

Austin, TX · On-site

Establish clear software ownership for production support, L3 escalation, defect resolution, root ... Experience managing engineering teams responsible for business-critical production systems.

MoneyLion

Staff Software Engineer

Austin, TX · On-site

$185K - $200K/yr

Create and maintain optimal software supporting Product initiatives and features using Typescript ... Manage the delivery of high impact development solutions Requirements The Necessities: * 5+ years ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

As an ATAM, you'll provide excellent customer support by troubleshooting and resolving software ... Familiarity with property management or real estate software, particularly Yardi. * Hands-on ...

Pacific Gaming LLC

Product Manager

Kyle, TX · On-site

Provide hardware and software support to customers and internal team members. * Maintain accurate ... Experience with inventory management processes or systems. (preferred) * Experience repairing ...

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Software Support Manager information

See Austin, TX salary details

$22.3K

$67.3K

$119.9K

How much do software support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for software support manager in Austin, TX is $67,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Austin, TX are hiring for Software Support Manager jobs?

Cities near Austin, TX with the most Software Support Manager job openings:

Manager, Software Engineering

Austin, TX • On-site

Q2 Software, Inc.
See more jobs at Q2 Software, Inc.external

Full-time

Medical

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Lead and mentor a team of full stack developers and quality engineers to deliver a fintech platform.

  • Review architecture and code to ensure high standards of quality, scalability, and performance.

  • Collaborate with cross-functional teams to align on priorities and deliverables, and monitor system health and metrics.

Job description

As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.
The Job At-A-Glance:
Q2 is seeking a Software Engineering Manager to lead a dynamic team of full stack developers and quality engineers to deliver an industry-changing fintech platform. You will be working at a company whose mission is to build stronger and more diverse communities by strengthening their financial intuitions, while working with Fintechs who want to bring change and innovation to the financial world. As a Software Engineering Manager, you will manage a team of skilled engineers working with JavaScript (Ember.js, Vue.js, Node.js), Python, and GoLang to deliver a high-quality, secure, and scalable banking platform. Additionally, you will oversee key aspects such as quality, monitoring, and CI/CD pipelines. It requires a highly motivated and focused individual capable of leading and building high performing innovative teams.
A Typical Day:
  • Mentor and coach engineers, fostering their growth through regular 1:1s, feedback sessions, and career development planning.
  • Collaborate cross-functionally with Product, Design, and other Engineering teams to ensure alignment on priorities and deliverables.
  • Review architecture and code, ensuring high standards of quality, scalability, and performance.
  • Drive agile ceremonies, including sprint planning, retrospectives, and backlog grooming, to keep the team focused and efficient.
  • Monitor system health and metrics, proactively identifying areas for improvement in performance and reliability.
  • Champion innovation, encouraging experimentation and continuous improvement in both technology and process.
  • Contribute to hiring and onboarding, helping to build a diverse and high-performing team.

Bring Your Passion, Do What You Love. Here's What We're Looking For:
  • Typically requires a Bachelor's degree in (relevant degree) and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
  • 3-5 years of experience as a contributor in a scrum team
  • 1-2 years of project management experience and managing deadline
  • Bachelor's Degree in related field or equivalent experience
  • Agile delivery experience required
  • Experience within a large data in near real-time/rapid response environment
  • Strong team leadership qualities with proven experience growing and mentoring teams
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • Familiarity with enterprise software deployment architecture and methodologies
  • Experience building, growing, motivating and mentoring high-performance teams
  • Articulate, thorough, and process-minded
  • The ability to identify process, people, and technology opportunities through subjective and objective methods.
  • Experience with payment systems

This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements

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