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Software Support Manager Jobs in Dallas, TX (NOW HIRING)

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At ... Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

Cgm

Software Support Specialist I

Richardson, TX · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist I At ... Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

Cgm

Software Support Specialist I

Richardson, TX · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist I At ... Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

Marmon

Sales Support Manager

Fort Worth, TX · On-site

... software, and air barrier systems for commercial and residential masonry markets. This role will ... This is a market area that will be managed by an Inside Sales asset and the Sales Support Manager.

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All JobsSoftware Support JobsSoftware Support Manager JobsSoftware Support Manager Jobs in Dallas, TX

Software Support Manager information

See Dallas, TX salary details

$22.3K

$67.2K

$119.7K

How much do software support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for software support manager in Dallas, TX is $67,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Dallas, TX are hiring for Software Support Manager jobs?

Cities near Dallas, TX with the most Software Support Manager job openings:

Software Support Specialist

Keller, TX • On-site

Hi-Tech Solutions
See more jobs at Hi-Tech Solutionsexternal

Full-time

Re-posted 5 days ago

Job description

Company Description

Work in the world's largest equity derivatives clearing organization. We are dedicated to promoting stability and financial integrity in the marketplaces that we serve by focusing on sound risk management principles. By acting as guarantor, we ensure that the obligations of the contracts we clear are fulfilled.

Job Description
  • Provide expertise in implementing and supporting various third party software packages in support of our clients systems. 
  • Work under general supervision; typically reports to a project leader or manager.
  •  Configure production, development and testing environments and ensure availability of these application services. 
  • Use high-level expertise with products to advise on design and assist with development of applications using these tools. 
  • Provide performance tuning of components and services as well as availability in disaster recovery. 
  • Implement and manage monitoring technologies for software, server, and network platforms. 
  •  Resolve configuration-related problems. 
  • Assist production support and development staff in debugging application defects.
  • Perform other duties as assigned. 
Qualifications

Solid understanding of:

o Systems administration and change management practices 

o J2EE application servers.

o Message-oriented middleware.

o Internet/Web based technologies.

o Web based security technologies

o LDAP Directory engineering and administration

o Enterprise Monitoring and reporting tools

o File transfer protocols including SFTP

o Encryption technologies (SSL/TLS, PKI Infrastructure management)

o Solid understanding of security controls as applied to software technologies. 

High school diploma or equivalent, Bachelor's degree in a related area preferred

3-5 years of related experience with 

o Minimum 4 years experience working in a distributed multi-platform environment.

o Minimum 3 years experience in Linux and Windows environments and supporting 3rd party software

o Minimum 2 years experience supporting enterprise monitoring technologies.


Certificates:

Cisco CCNP, Microsoft MCSE, Unix/Linux certifications those related to mainframe, storage or DBMS a plus.


Additional Information

Andy Bundad

Technical Recruiter 

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Hi-Tech Solutions, Inc. | Information Technology Consulting

Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181

Direct Phone: 630-473-6463

www.htsconsulting.com

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