Software Product Manager Jobs in Springfield, MA

Highmark Health

JOB SUMMARY

As a Senior Product Manager focused on Payer/Provider Interoperability, this candidate will be a pivotal leader driving the strategic vision and execution for how our products are experienced at the point-of-care and within administrative workflows. They will own the "what" and the "why" for critical product pillars. This candidate’s core mission will be to transform the healthcare journey by surfacing critical data to improve health outcomes and embedding frictionless data exchange to eliminate administrative burden. This is a role requiring a seasoned product expert who can define a compelling value proposition, create and manage a prioritized roadmap, gain alignment with executive stakeholders, and ultimately oversee the successful delivery of that vision for multiple capabilities simultaneously. The Senior Product Manager defines and champions the product vision and strategy, ensuring alignment with the broader goal of seamless payer/provider interoperability, and develops and maintains a multi-year roadmap that prioritizes initiatives to improve health by presenting data where it's needed and reduce burden by streamlining workflows. This includes translating the strategic vision into clear execution plans and high-level requirements that guide junior resources and key cross‑functional support teams. The role requires ownership of the product backlog and prioritization, making trade‑off decisions to maximize value, and defining key performance indicators to measure impact on clinical decision‑making and administrative efficiency, as well as designing experiments to iterate and improve the user experience and landscape. They help to define and lead the launch plan, working with cross‑functional experts to ensure the products are successfully adopted by internal and external customers. The Senior Product Manager serves as a primary leadership point of contact and subject matter expert for these domains when communicating with executive leadership, internal business partners, and key external provider stakeholders, and is responsible for gaining consensus by articulating the value of the roadmap. The candidate oversees the end‑to‑end execution of the product vision and provides essential coaching, mentorship, and guidance to junior product team members, fostering a culture of product excellence, customer empathy, and data‑driven decision‑making.

This Senior Product Manager candidate is experienced at leading across the entire product lifecycle, from concept to launch to measuring success and is a proactive driver with a high degree of ownership and an entrepreneurial spirit. They find the next problem to solve before it’s assigned to them and have a demonstrated ability to drive clarity and direction in a fast‑paced and dynamic environment. The Senior Product Manager has exceptional influencing skills, with a proven ability to build consensus, foster collaboration, and drive alignment across cross‑functional teams and with executive leadership. They bring outstanding communication and storytelling skills, with the ability to distill complex concepts into clear, compelling narratives for any audience. They are skilled at navigating change and complexity and have a background and passion for solving complex problems in healthcare.

• Understand the department’s and the company’s strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drive both cross‑product and cross‑customer value and shared learnings.
• Own the product backlog and use input from internal and partner teams to frequently refresh and re‑prioritize the backlog.
• Provide coaching and guidance to team members on product vision and strategic road mapping.
• Other duties as assigned or requested.

• 5 years of Product experience

To include:

• 5 years with the Software Lifecycle
• 3 years of Advanced domain experience

• 3 years with agile process

• Business Acumen for P&Ls
• Communication
• Conflict Management

• Bachelor’s degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree.

• None

• None

• None

None

0% - 25%

Position Type

Office‑or Remote‑based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site‑to‑site

Rarely

Works primarily out‑of‑the office selling products/services (sales employees)

Never

Physical work site required

Occasionally

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Never

Lifting: 25 to 50 pounds

Never

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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Req ID: J280743