Software Operations Jobs (NOW HIRING)

Who We Are 

Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that's why we're building a universal autonomy platform: self-driving for all roads and all rides.
Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles.
With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors.

About the Team

The Software Operations team is at the heart of how Nuro's autonomy software gets built right. We own QC, tool testing, and bug reproduction across labeling workflows, and we care deeply about the craft of doing that work well. You'll sit inside the team, learn the work firsthand, and help build the systems that make quality achievable at scale.

You'll report directly to the Head of Software Operations with real access, real context, and a genuine mandate to make things better.

About the Role

This is a 12 month embedded role for someone who loves finding what's broken and fixing it for good. Process improvement should be in your DNA - not a skill you've practiced, but the way you naturally see the world. You'll spend real time inside the in-house team's workflow, then turn what you learn into sharper procedures, cleaner rubrics, and a taxonomy that actually fits the work. You'll also keep our offshore QC vendor team calibrated to the same standards, so the quality holds up wherever the work happens.

This role is a great fit if you get energized by noticing what's not working and making a clear case for how to fix it. If you love documentation that's genuinely usable rather than just technically correct, want your work tied directly to a product that matters, and thrive with autonomy and a direct line to leadership, this is the role for you.

About the Work

Procedures and Rubrics

• Turn vague or inconsistent QC procedures into something anyone can execute confidently
• Close the gaps where rubrics meet reality and real-world cases don't fit neatly into the framework
• Keep every change traceable so the team always knows what improved and why

Taxonomy and Categorization

• Audit the classification framework for defects, labeling outputs, and operational findings
• Resolve ambiguity and overlap so the taxonomy reflects how the work actually happens
• Catch and correct drift before it quietly undermines consistency

Embedded Observation

• Learn the workflow from the inside: tools, handoffs, edge cases, and the friction nobody has documented yet
• Surface patterns only visible up close: the skipped steps, the inconsistent calls, the rubric that doesn't quite fit
• Turn those observations into a regular cadence of clear, actionable recommendations to leadership

Offshore Vendor Alignment

• Keep the offshore QC team current on procedures, rubrics, and taxonomy
• Run calibration sessions that close the gap between how standards are written and how they're applied
• Build relationships with vendor account managers so problems surface early, not late

Documentation

• Own documentation that is clear, current, and built to outlast any one person
• Roll out changes so they land consistently across every team that needs them

About You

• 4+ years in project management, operations, process design, or QA in a software or tech environment
• A track record of improving procedures, rubrics, or classification frameworks, not just executing against them
• Sharp pattern recognition and the communication skills to turn observations into clear recommendations
• Strong written communication: your procedures and rubrics leave no room for misreading
• Comfort with tools like Notion, Confluence, Airtable, Jira, or similar

Bonus Points:

• Experience in robotics, autonomy, mapping, or visual software environments
• Familiarity with U.S. roadways and driving behavior
• Experience coordinating offshore or distributed contractor teams
• A background in taxonomy, ontology, or classification system design
• Experience running inter-rater reliability or calibration programs

Autonomy software is being built right now, and the systems supporting that work need to keep up. The improvements you make here will be felt by the engineers, the QC team, and ultimately in the reliability of what Nuro ships into the world.

If that sounds like the kind of work you were made for, we'd love to hear from you.

At Nuro, your base pay is one part of your total compensation package. For this position the reasonably expected annualized base salary range is $99,000-$149,300. This position is for a 12 month term.Offers are based on an individual's experience, education, location, and skills.

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics. #LI-CD1