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TTEC

Operations Manager Apply now Position Summary The SaaS Operations Manager leads end-to-end service ... Software and connected vehicle ecosystem. Using data-driven insights, the role identifies ...

TelemetryX

Operations Manager

Irvine, CA · On-site

The Operations Manager exists to close that gapbuilding the systems, processes, and execution capabilityrequiredto deliver hardware, software, and 3PM services at scale. The Operations Manager will ...

Geil Enterprises, Inc

Operations Manager

Fresno, CA

Computer literate and proficient in MS Office software products. * Ability to manage time effectively, be flexible and multi-task effectively. * Ability to design, enforce, and sustain operational ...

Infina Health

Operations Manager

Reading, PA · On-site

$65K - $85K/yr

We are seeking a highly motivated and experienced Operations Manager to oversee and optimize daily ... Experience with scheduling, dispatching software, and fleet management systems. * Excellent problem ...

Infina Health

Operations Manager

Reading, PA

We are seeking a highly motivated and experienced Operations Manager to oversee and optimize daily ... Experience with scheduling, dispatching software, and fleet management systems. * Excellent problem ...

Wylander

Operations Manager

Grand Rapids, MN

$75K - $85K/yr

Operations Manager Compensation and Benefits: * $75K-$85K, annually * Company vehicle * Full ... software Systems * Organizational and time management skills with the ability to prioritize a ...

Wylander

Operations Manager

Grand Rapids, MN

$75K - $85K/yr

Operations Manager Compensation and Benefits: * $75K-$85K, annually * Company vehicle * Full ... software Systems * Organizational and time management skills with the ability to prioritize a ...

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How much do software operations manager jobs pay per year?

As of May 30, 2026, the average yearly pay for software operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Software Operations Manager vs Software Engineer?

AspectSoftware Operations ManagerSoftware Engineer
Primary FocusOversees software deployment, maintenance, and operational efficiencyDesigns, develops, and tests software applications
Required SkillsProject management, system administration, process optimizationProgramming, software development, debugging
Work EnvironmentOperations teams, IT departments, cross-functional collaborationDevelopment teams, coding environments, R&D labs
CertificationsITIL, PMP, cloud certificationsProgramming languages, software development certifications

The Software Operations Manager focuses on managing software systems' deployment and operational efficiency, while the Software Engineer concentrates on creating and coding software applications. Both roles require technical knowledge, but their responsibilities and skill sets differ significantly, catering to different stages of the software lifecycle.

What cities are hiring for Software Operations Manager jobs? Cities with the most Software Operations Manager job openings:
What states have the most Software Operations Manager jobs? States with the most job openings for Software Operations Manager jobs include:
Software Operations Manager jobs near you
Infographic showing various Software Operations Manager job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Senior Operations Manager - Web Application & Product Operations

Abbott

Los Angeles, CA • Remote

Full-time

Posted 4 days ago

Abbott rating

8.0

Company rating: 8.0 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

131st of 511 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Role Overview

The Senior Operations Manager leads the endtoend operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations, release readiness, and hypercare management. This role is accountable for ensuring the reliability, performance, and operational excellence of web and remote care applications while partnering closely with Tier 1 Support, Software Development, SRE, DevOps, Systems Engineering, QA, and other crossfunctional teams. It also includes global coordination with teams in Malaysia and Ireland to drive seamless, unified operational execution.

Key Responsibilities

Tier 2 Operations

  • Lead a global Tier 2 support organization responsible for troubleshooting, incident resolution, and service restoration of customer-facing web applications.
  • Own escalations from Tier 1 and collaborate with Engineering/Dev teams for root cause analysis and permanent fixes.
  • Define and optimize incident response processes, SLAs/OLAs, runbooks, and operational dashboards.
  • Drive operational KPIs such as MTTR, incident reduction, availability, and performance.

Change Request & Release Governance

  • Manage the intake, prioritization, and approval process for change requests across multiple product lines.
  • Partner with Product and Engineering teams to align change requests with product roadmaps and release cycles.
  • Operate the Change Advisory Board (CAB) and ensure compliance with internal controls and audit requirements.
  • Track changes from request through deployment, ensuring proper testing, documentation, and rollback planning.

Product Operations

  • Act as the operational bridge between Product Management and Engineering to ensure seamless release execution and customer experience.
  • Establish operational readiness standards (capacity, observability, supportability, documentation).
  • Develop and maintain KPIs, service metrics, and user-impact dashboards.
  • Drive business continuity planning and operational risk assessments for product portfolios.

Hypercare Management

  • Plan and run Hypercare for major releases, migrations, or customer-impacting initiatives.
  • Coordinate cross-functional activities with Support, Engineering, QA, and SRE to ensure real-time monitoring, rapid issue triage, and clear communication.
  • Create Hypercare playbooks, staffing plans, and reporting mechanisms for leadership visibility.
  • Lead daily war rooms and ensure smooth transition back to steady-state operations.

Leadership & Cross-Functional Collaboration

  • Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists.
  • Partner closely with Malaysia and Irelandbased teams to support and drive business needs.
  • Build strong partnerships with Technical Program Managers, Engineering leaders, PMs, and Customer Support.
  • Drive continuous improvement initiatives in automation, monitoring, process efficiency, and customer experience.
  • Communicate operational status, risks, and escalations to executive leadership.

Qualifications

  • 10+ years of experience in software operations, production support, or technical program management.
  • Strong understanding of web application architecture, APIs, distributed systems, and cloud platforms (AWS/Azure/GCP).
  • Demonstrated expertise in highseverity incident management and postmortem processes.
  • Experience managing Change Request or Release Management processes in an agile environment.
  • Excellent analytical skills with proficiency in monitoring/logging tools (e.g., New Relic, Datadog, Splunk, Grafana).
  • Proven ability to influence cross-functional teams and communicate with senior leadership.
  • Strong organizational, problem-solving, and decision-making abilities.

Preferred Qualifications

  • Background in customer-facing product operations.
  • Familiarity with ITIL processes, SRE practices, or ISO/SOC compliance.
  • Experience managing global teams and 247 operational models.

The base pay for this position is

-

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Product DevelopmentDIVISION:CHR Corporate Human ResourcesLOCATION:United States > Sylmar : 13150 Telfair AvenueADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 5 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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