Software Development Manager Jobs in London, ON (NOW HIRING)

Permanent Full Time 

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At Canada Life, the customer is at the centre of what we do. We are looking for candidates that exemplify this and can demonstrate it in their work. 

The Individual Wealth Technology team within Application Delivery, Canada and Lifeco is seeking a Senior Technical Lead to provide leadership for the delivery, support, enhancement, and modernization of critical Wealth Dealership technology solutions.

We are seeking an experienced and dynamic Senior Technical Lead to lead a cross-functional team of software developers, engineers and quality assurance professionals supporting Canada Life's Individual Wealth Dealership technology portfolio. Reporting to the Director, Technical Solutions, this role serves as a trusted technology partner, combining strong technical expertise with people leadership to deliver business value, operational excellence, and exceptional client experiences.

As a key leader within the technology organization, you will be responsible for guiding the technical direction of initiatives, mentoring and developing team members, and ensuring the successful delivery, support, and continuous improvement of critical business applications. Working closely with business, technology, and vendor partners, you will help evolve existing capabilities, drive strategic initiatives, and ensure the ongoing stability, performance, and modernization of solutions that support our advisors, clients, and business partners.

The ideal candidate is passionate about technology, innovation, and continuous improvement, with a proven ability to lead high-performing teams in complex environments. You bring a balance of strategic thinking and hands-on problem-solving, enabling you to navigate ambiguity, foster collaboration, and deliver high-quality outcomes that support Canada Life's business objectives and customer-focused culture.

What you will do:

• Lead the design, delivery, support, and continuous improvement of Wealth Dealership technology solutions.
• Provide technical guidance and oversight and best practices to developers, engineers, and quality assurance professionals to ensure the scalability, security, and quality of software products.
• Partner with architects, business leaders, and product stakeholders to evaluate options, recommend solutions, and align technology delivery with business objectives.
• Support the successful execution of technology projects, enhancements, vendor implementations, and strategic initiatives.
• Ensure applications remain reliable, secure, scalable, and aligned with operational standards and business needs.
• Monitor application health, security, operational performance, and support metrics to identify risks and improvement opportunities.
• Drive incident resolution, root cause analysis, and continuous improvement activities.
• Contribute to the annual business planning process by providing a financial view of application support. Monitor maintenance budgets to ensure spend is on target.

• Build strong partnerships across business and technology teams to understand priorities and challenges.
• Act as a trusted advisor by providing technology insights, recommendations, and thought leadership.
• Collaborate with vendors and external partners to support product roadmaps, enhancements, and innovation opportunities.
• Foster collaboration across teams to break down silos and achieve shared business outcomes.

• Lead, coach, mentor, and develop a team of technical professionals.
• Create clarity around goals, priorities, roles, and responsibilities while supporting employee growth and career development.
• Foster a culture of accountability, collaboration, innovation, continuous learning, and inclusion.
• Support workforce planning, talent development and employee engagement initiatives.
• Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement.
• Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness.
• Lead teams through change with confidence, helping create stability and clarity in evolving environments.

What you will bring:

• Ideal candidate has experience working with Wealth businesses and systems and maintains a strong knowledge of wealth products in the Canadian market.
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Minimum 7-10 years of experience supporting technology platforms and delivering technology solutions in a complex enterprise environment, with a minimum of 3-5 years in a leadership role.
• Demonstrated experience leading software development, engineering, quality assurance, or application support teams.
• Proven leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement and develop high-performing teams.
• Strong understanding of application delivery, operational support, systems integration, and software development practices.
• Excellent written and verbal communication and relationship management skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience managing competing priorities while maintaining a high standard of delivery and operational excellence.
• Able to be "hands-on" with support, but also have a strategic / business mindset
• Experience working with third-party vendors and managing vendor-delivered solutions.
• Ability to navigate ambiguity, adapt to change, and drive results in a fast-paced environment.
• Experience with ServiceNow platform and ITIL Certification considered strong assets 

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The base salary for this position is between $96,200.00 - $146,200.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We're committed to supporting our employees through every stage of their career. Here's what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement. 

• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day. 

• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted. 

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