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Software Customer Support Jobs in Ontario (NOW HIRING)

KEV Group

Technical Support Analyst

Toronto, ON

About the Role We are looking for a Technical Support Analyst to join our Customer Support team, supporting internal teams and customers with complex software, accounting, payment-related, database ...

Toast

Senior Software Engineer, Scheduling

Toronto, ON · Remote

... customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. We're looking for a Senior Software Engineer to join in building the Scheduling ...

Okta

Staff Software Engineer in Test, Linux

Toronto, ON · Hybrid

The Staff Software Engineer in Test Opportunity We seek a passionate and experienced C++ / Linux ... Partner with Customer Support and field teams to understand customer use cases and build relative ...

Monks

IT Office Support Specialist

Toronto, ON

... class customer support face-to-face. In this role, you would be responsible for the following ... Installing, supporting, and providing routine maintenance to all in-office hardware and software ...

Ellisdon

Senior Software Support Analyst

Mississauga, ON · On-site

CA$90K - CA$120K/yr

Identifyrecurring pain points in the customer journey or internal workflowsandsuggest ways to ... Minimum of5years in a professional software support or customer success roleandbe able to take ...

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Showing results 41-60

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Ontario

Software Customer Support information

See Ontario salary details

$27.5K

$46.7K

$71.5K

How much do software customer support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software customer support in Ontario is $46,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $56,500.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Ontario?

For Software Customer Support jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Ontario look for?

The top searched job categories for Software Customer Support jobs in Ontario are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,699 per year, or $22.5 per hour.

Technical Support Specialist

Teldio

Ottawa, ON • On-site

Full-time

Medical, PTO

Re-posted 4 hours ago

Job description

Technical Support Specialist

Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You’ll play a key role in helping customers deploy, configure, and maintain Teldio’s software and hardware solutions that integrate two-way radios, video management systems (VMS), access control, and other physical security infrastructure.

This is not a call-center role - you’ll be hands-on with real-world systems, working closely with partners and customers to diagnose complex issues, provide expert guidance, and ensure smooth deployments and reliable performance. You will be working both independently and as part of a team to create a great experience for our customers.

If you thrive on solving problems, enjoy diving into diverse technologies, and take pride in helping customers succeed, this could be a great fit.

What You Will Be Doing

Customer Support & Troubleshooting
• Guide partners, customers, and internal teams through technical software installs, upgrades, and issue resolution.
• Use diagnostic tools and your technical intuition to troubleshoot issues involving radios, VMS, access control, networks, and I/O systems.
• Reproduce, document, and resolve technical issues efficiently while maintaining strong communication with stakeholders.
• Maintain detailed records of support interactions using company tools to ensure visibility and continuity across the team.
• Write and maintain knowledge base articles and support documentation to reduce future escalations.
• Collaborate with Engineering to escalate and track product bugs or feature requests as needed.

Cross-Functional Collaboration
• Support internal teams (Sales, Operations, QA) by providing technical insight and field feedback.
• Help optimize deployment and support processes for efficiency and customer satisfaction.
• Contribute to team initiatives that improve response times, product quality, and customer experience.

What We’re Looking For

Required Traits and Skills
• Strong ownership mindset — you see problems through to resolution.
• Excellent troubleshooting and diagnostic skills across networking (LAN/WLAN, TCP/IP), I/O, serial comms, and systems integration.
• High comfort level with Linux environments and command-line tools.
• Clear and professional communicator — able to adapt explanations for both technical and non-technical audiences.
• Self-motivated and organized, with the ability to manage multiple priorities effectively.

Preferred Experience
• 2+ years in technical support or systems integration environments.
• Experience with physical security systems such as VMS, access control, or two-way radio networks is a strong asset.
• Familiarity with writing or maintaining technical documentation.
• Bonus: any experience with scripting (Bash, Python) or API integrations.

Role Logistics
On-site position in Ottawa. Occasional travel may be required for customer deployments or training.

Perks and Benefits
• Comprehensive medical coverage
• Flexible work hours and PTO (vacation and sick days)
• A collaborative, tight-knit team solving meaningful technical problems
• Opportunities to work with innovative technologies across physical security, communications, and IoT

Principals only - no agencies or recruiters.