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Software Customer Support Jobs in Ontario (NOW HIRING)

Broadcom

Software Engineer

Ottawa, ON · On-site

As a Senior Software Engineer, you will design, develop, and deliver Control Software and or ... Work with support groups, including Sales, Marketing, Purchasing, Manufacturing, Customer Support ...

Ripple

Client Support Analyst

Toronto, ON · On-site

You will serve as the main support contact for clients using our treasury management software. Your ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Caseware

Product Support Analyst - Accounting

Toronto, ON · On-site +1

CA$50K - CA$60K/yr

To provide 1st class Accounting Software Support service to each and every customer. Deliver effective, efficient, and complete resolutions consistently with professionalism and care as well as ...

Centric Software

CA$136K/yr

Position Summary We are seeking a PostgreSQL expert to join our R&D Customer Support team as a ... Centric Software provides equal employment opportunities to all qualified applicants without regard ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support ... Familiarity with next-generation enterprise software customer success principles, including ...

Proofpoint

Product Support Engineer

Toronto, ON

You will interact directly with our large enterprise customers to provide software technical support in a professional manner. The daily work includes regular updating of technical support cases to ...

Gateway Fiber

Support efforts to simplify and improve construction-related customer service processes and ... Experience with ticketing systems and CRM software is a plus.

Survalent

Technical Support Agent

Mississauga, ON · On-site +1

CA$50K - CA$60K/yr

Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks. * Troubleshoot communication issues ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Ontario

Software Customer Support information

See Ontario salary details

$27.5K

$46.7K

$71.5K

How much do software customer support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for software customer support in Ontario is $46,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $56,500.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Ontario?

For Software Customer Support jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Ontario look for?

The top searched job categories for Software Customer Support jobs in Ontario are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,699 per year, or $22.5 per hour.

Inside Sales/Customer Support- Summer Contract

Wajax

Thunder Bay, ON • On-site

CA$60K - CA$75K/yr

Full-time

Medical, Dental

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

The Opportunity

Obtaining and up-selling parts, creating customer satisfaction and adding value to the customer’s buying experience. Shipping and Receiving.

The Role

Develop and maintain confidential client information utilizing Wajax’s CRM software.
Manages Customer Satisfaction with all existing customers by delivering the utmost in customer
service.
Determine customer requirements and expectations to recommend specific products and
solutions.
Shipping/Receiving
Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely
manner after hours on call rotation.

The Candidate

  • Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience.
  • Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce
    preferred), completion of ongoing product training
  • Responsible and adaptable
  • Problem solving skills
  • Results-oriented and willingness to always offer superior service
  • Demonstrated skills in planning and organization of work
  • Good team spirit

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
  • Award-Winning Health and Wellness Program. 

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

Compensation:

Base pay $60,000.00-75,000.00 per annum plus quarterly Bonus Plan. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package.

This is a current replacement vacancy.

Wajax does not use AI powered recruitment processes.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.

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