ZipRecruiter

Log In

1

Software Customer Service Jobs in Colorado (NOW HIRING)

Roll Off Solutions LLC

Customer Service Rep

Parker, CO · On-site

$22 - $24/hr

Customer Service Rep Are you passionate about delivering exceptional customer service? Do you ... Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a ...

Apex Waste Solutions

Customer Service Rep

Parker, CO · On-site

$22 - $24/hr

Customer Service Rep Job Type: Full-Time Location: Parker, Colorado Application Deadline: Position ... Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a ...

Caliber

Customer Service Representative

Colorado Springs, CO · On-site

$15.75 - $21.50/hr

... for a Customer Service Representative to perform all-purpose duties, which may include, but not ... Ability to navigate multiple software systems, i.e., Microsoft Office Suite * Work through ...

Legislative Branch

Customer Service Assistant

Pueblo, CO · On-site

$17 - $23.25/hr

Duties Help Navigates multiple systems and applications to research, analyze, and resolve customer ... equivalent software. Maintains various websites performing updates to back-end data to include ...

Roll Off Solutions LLC

Customer Service Rep

Penrose, CO · On-site

$18 - $20/hr

Job Title: Customer Service Rep Job Type: Full-Time Location: Penrose, Colorado Application ... Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a ...

Herenity Vacations

Customer Service Representative

Boulder, CO · On-site +1

$16.50 - $22.50/hr

Therefore, comprehensive training will be provided to familiarize you with our travel business operations, customer service standards, travel software tools, and industry best practices. To apply ...

previous page

Showing results 41-60

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Colorado

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Colorado?

For Software Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Colorado look for?

The top searched job categories for Software Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Software Customer Service jobs?

Cities in Colorado with the most Software Customer Service job openings:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Spartan Management Group

Colorado Springs, CO • On-site

$17 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
Spartan Management Group works as a consulting group for a rapidly growing network of Plumbing and HVAC businesses across the U.S. As we continue to expand, we are seeking talented and motivated individuals to join our team. While Spartan Management Group provides strategic consulting and operational support, we are deeply integrated with the businesses we work alongside to drive growth and excellence. We are looking for a Call Center Representative to support our customer service operations.
In general, those holding this position must be great on the phone with our customers, work well with the team, have analytical skills, be detail-oriented, and a self-starter.
In addition to our competitive pay, we offer great benefits including:

  • 100% paid insurance premiums on medical, dental and vision
  • 401k plan or 401k Roth with up to 4% match vested
  • 100% paid long-term disability insurance
  • Paid life insurance plan
  • 1 floating holiday
  • 6 paid holidays
  • Paid sick
  • Vacation pay
  • Paid weekly
Key Responsibilities:
  • Answer incoming customer calls promptly, efficiently, and professionally, ensuring they are scheduled for service or directed to the appropriate team member based on their needs
  • Maintain accurate customer records, updating information as necessary
  • Collaborate with team members and other departments to ensure customer needs are met
  • Adhere to company policies, customer service standards, and performance metrics
  • Book service calls through a third-party vendor, ensuring accurate scheduling and timely follow-up
Requirements
  • 1+ years of CRM software experience (Required)
  • 1+ years of call center experience (Required)
  • Ability to type 30-40 words per minute (Required)
  • Knowledge of Microsoft Office applications preferred
  • Active listening skills and strong phone etiquette
  • World class customer service skills
  • Time management skills
  • Exemplary work ethic
  • Reliable transportation
  • Professional appearance & demeanor
  • Strong communication skills

Salary Description
$17-$19 DOE

Apply