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Software Customer Service Jobs in Colorado (NOW HIRING)

Century Group

Customer Service Rep

Denver, CO · On-site

$18 - $20/hr

Our client is seeking a Customer Service Representative. You will be responsible for multi-tasking ... Proficiency in Microsoft Access, Microsoft Office, and dispatching software. * Detail-oriented with ...

Apex Waste Solutions

Customer Service Rep

Parker, CO · On-site

$22 - $24/hr

Customer Service Rep Job Type: Full-Time Location: Parker, Colorado Application Deadline: Position ... Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a ...

Roll Off Solutions LLC

Customer Service Rep

Penrose, CO · On-site

$18 - $20/hr

Customer Service Rep Full-Time Position in Penrose, Colorado. Position will remain open until ... Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a ...

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Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Colorado?

For Software Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Colorado look for?

The top searched job categories for Software Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Software Customer Service jobs?

Cities in Colorado with the most Software Customer Service job openings:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Colorado as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Service Representative

Colorado Springs, CO • On-site

RB Global Inc.
See more jobs at RB Global Inc.external

$18 - $19/hr

Other

Posted 20 days ago

Job description

Customer Service Representative

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities:

  • Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
  • Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
  • Responsible for processing payments from successful bidders
  • Provide customers with information about auxiliary services.
  • Ensure that superior customer service is always delivered to all customers.
  • Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
  • Perform other duties as assigned.

Qualifications:

  • Previous work experience where you worked in-person with customers.
  • Experience using computers, and able to learn to use new technology and software.
  • Excellent keyboarding skills for data entry.
  • A commitment to providing fantastic customer service.
  • Able to work well and maintain a positive attitude in high-pressure situations.
  • A friendly, outgoing, patient personality.
  • You thrive working as part of team, pitching in wherever you're needed.

Job Info:

  • Job Identification 11284
  • Posting Date 08/24/2026, 02:53 PM
  • Locations 8500 Import Ct, Colorado Springs, CO, 80925, US (On-site)
  • Degree Level No Formal Education
  • Job Schedule Full time
  • Minimum Salary $18.00
  • Maximum Salary $19.00

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