ZipRecruiter

Log In

1

Software Customer Service Jobs in Colorado (NOW HIRING)

Bath Concepts

Customer Service Representative

Montrose, CO · On-site

$15.25 - $20.75/hr

Customer Service Representative (CSR) Unrivaled Plumbing & Heating is looking for a motivated ... Comfortable learning new software and technology. * Experience with Service Titan is a major plus.

GREASE MONKEY

Customer Service Associate

Littleton, CO · On-site

$18 - $20/hr

MUST be reliable, and MUST love taking care of customers. * Service writer is a plus but not ... Ability to learn and implement multiple software platforms. * Ability and licensed to operate motor ...

previous pagenext page

Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Colorado

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Colorado?

For Software Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Colorado look for?

The top searched job categories for Software Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Software Customer Service jobs?

Cities in Colorado with the most Software Customer Service job openings:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Colorado as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Service Representative

Denver, CO • On-site

Sir Speedy #20030
See more jobs at Sir Speedy #20030external

$20/hr

Other

Medical, PTO

Re-posted 25 days ago

Job description

Customer Service Representative (CSR)

Location: Denver, CO

Company: Sir Speedy Denver

About Us

At Sir Speedy Denver, we help businesses grow through printing, signage, marketing, and business services. We are looking for a reliable, detail-oriented Customer Service Representative (CSR) to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organized, and thrives on delivering excellent customer service.

Key Responsibilities
  • Greet and assist customers at the front counter, over the phone, and by email.
  • Support sales representatives by preparing estimates, entering orders, and moving jobs into production.
  • Learn and use internal systems, software, and processes to ensure accurate and efficient job handling.
  • Handle general office tasks, including but not limited to billing, filing, scheduling, ordering supplies, and keeping a tidy workspace.
  • Collaborate with the production team to ensure projects are completed on time and meet customer expectations.
  • Maintain a professional and friendly demeanor when assisting customers and colleagues in a fast pace, deadline driven environment.
Qualifications
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and customer service skills.
  • Computer-savvy with the ability to learn new software programs quickly.
  • Attention to detail and accuracy in handling tasks.
  • Prior office or customer service experience preferred (printing or related industry experience a plus).
Growth Opportunity

The first 6 months will focus on training in our systems, processes, and procedures. As you build your knowledge, there will be opportunities to grow into supporting sales representatives more directly with complex orders and customer projects.

What We Offer
  • Full-time schedule: Monday–Friday, 8:30 AM – 5:00 PM
  • Starting pay: $20/hour
  • Health insurance
  • Paid vacation
  • Hands-on training and development
  • Opportunity to advance within the company

Apply