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Software Customer Service Jobs in Arizona (NOW HIRING)

Cool Willy's

Customer Service Representative

Tucson, AZ · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Are you a driven and enthusiastic individual with a passion for ... Comfortable using computer systems, scheduling tools, and CRM software. Benefits and Compensation:

National Calibration

Customer Service Representative

Scottsdale, AZ

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Location: Scottsdale, AZ Company: National Calibration Inc. Pay ... Utilize in-house designed software to track client data and equipment * Effectively manage tasks in ...

BLEUWAVE COMPANIES

Customer Service Representative

Tempe, AZ · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Proficiency with Microsoft Office Suite; experience with scheduling or service software (ServiceTitan, QuickBooks, or similar) a plus. * Positive attitude, problem-solving skills, and a customer ...

Town of Marana

Customer Service Specialist

Marana, AZ · On-site

$903K - $1M/yr

Processes payments in multiple software platforms. Manages and balances cash drawers within ... Over one year experience performing customer service and clerical duties within an office ...

Staff Experts

Customer Service Representative

Tucson, AZ · On-site

$13.75 - $18.75/hr

Staff Experts, LLC is currently seeking to fill Customer Service Representative positions. If you ... software and Microsoft office products. Confidence in your ability to overcome challenges and ...

GovernmentJobs.com

Customer Service Specialist

Marana, AZ · On-site

$18.76 - $27.21/hr

Processes payments in multiple software platforms. * Manages and balances cash drawers within ... Over one year experience performing customer service and clerical duties within an office ...

Caliber

Customer Service Representative

Tucson, AZ · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... Ability to navigate multiple software systems, i.e., Microsoft Office Suite * Work through ...

Caliber

Customer Service Representative

Scottsdale, AZ · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... Ability to navigate multiple software systems, i.e., Microsoft Office Suite * Work through ...

New

Horizon Health and Wellness

Customer Service Representative

Globe, AZ · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Horizon Health and Wellness, Inc. has offered quality healthcare ... Proficient in use of computers, electronic health record and software programs. * Possess valid ...

Town of Marana, AZ

Customer Service Specialist

Marana, AZ · On-site

$18.76 - $27.21/hr

Processes payments in multiple software platforms. * Manages and balances cash drawers within ... Over one year experience performing customer service and clerical duties within an office ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer ... software. By driving strategic planning, analyzing performance metrics, and fostering cross ...

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Showing results 41-60

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Arizona

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Arizona?

For Software Customer Service jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Arizona look for?

The top searched job categories for Software Customer Service jobs in Arizona are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Robert Half

Phoenix, AZ • On-site

$19.50/hr

Temporary

Posted 5 days ago

Job description

We are looking for a Customer Service Representative to support homeowners in Phoenix, Arizona through a wide range of mortgage-related inquiries. This Long-term Contract opportunity is ideal for someone who brings strong service instincts, communicates with professionalism, and can navigate both routine and sensitive customer situations with confidence. In this role, you will assist customers across phone-based interactions while helping resolve account questions, payment concerns, and servicing needs in a fast-paced environment.
Responsibilities:
• Provide attentive and respectful support to homeowners, ensuring each interaction is handled with empathy, accuracy, and professionalism.
• Respond to incoming customer contacts related to online account access, escrow matters, payoff requests, and other mortgage servicing questions.
• Identify homeowners who may qualify for refinancing solutions and connect them with the appropriate origination team for follow-up.
• Conduct outbound outreach on delinquent accounts, primarily those under 30 days past due, while occasionally assisting with more advanced stages of delinquency.
• Assess customer issues in real time and transfer or escalate cases to the correct internal teams when specialized support is needed.
• Maintain expected service, quality, and productivity standards across daily customer interactions.
• Use internal servicing tools effectively to document activity, research account details, and support accurate resolution of customer requests.
• Share practical feedback on system usage and workflow improvements based on day-to-day experience assisting customers.• At least 1 year of experience in a customer-facing role, with call center experience strongly preferred.
• Mortgage servicing experience is preferred, including exposure to areas such as escrow, property tax, insurance, collections, or borrower support.
• High school diploma or equivalent is required; a college degree is preferred.
• Ability to work flexible hours, with schedules that may range from part-time to permanent.
• Strong customer service mindset with the ability to adjust communication style to different personalities and situations.
• Willingness to learn new systems and become proficient in proprietary servicing software.
• Background in mortgage call center environments is highly valued, though candidates with either mortgage servicing or general call center experience will also be considered.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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