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Remote American Express Chat Support Jobs in Arizona

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Service Desk Analyst (100% Remote) We're hiring Service Desk Analysts to provide Tier 1-Tier2 technical support in a fast-paced enterprise environment. This role supports users through phone, chat ...

TransPerfect

Customer Service Representative

Tempe, AZ · Remote

$15.25 - $20.75/hr

... video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry ...

TransPerfect

Customer Service Representative

Tempe, AZ · Remote

$15.25 - $20.75/hr

... video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry ...

Cable One, Inc.

Dispatch Specialist

Phoenix, AZ · On-site +1

Provides phone and chat support to field technicians in need of assistance with work order ... Stipend * Remote Access to select premium channels (Cable One, Sparklight, Cable America and ...

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All JobsAmerican Express Chat Support JobsRemote American Express Chat Support JobsRemote American Express Chat Support Jobs in Arizona

Remote American Express Chat Support information

What is the difference between Remote American Express Chat Support vs Remote Customer Service Representative?

AspectRemote American Express Chat SupportRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline chat platform, remote from homePhone, email, or chat support from home or call centers
Industry UsageFinancial services, specifically American ExpressVarious industries including finance, retail, healthcare
Common Search IntentJobs with American Express, remote chat support rolesRemote customer service jobs across industries

Remote American Express Chat Support focuses on providing customer assistance via online chat specifically for American Express clients, often requiring familiarity with financial products. Remote Customer Service Representatives handle inquiries across multiple industries through various communication channels. While both roles involve remote customer interaction and similar credentials, the American Express role is specialized in financial services and chat support, whereas the general customer service role offers broader industry options.

Can you work remotely for American Express chat support?

Yes, American Express offers remote chat support positions that typically require good communication skills and familiarity with customer service tools. These roles often involve working from home with flexible schedules and may require specific technical setup or training. Candidates should review the job listing for specific remote work requirements and application details.

What are popular job titles related to Remote American Express Chat Support jobs in Arizona?

For Remote American Express Chat Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote American Express Chat Support jobs in Arizona look for?

The top searched job categories for Remote American Express Chat Support jobs in Arizona are:

What cities in Arizona are hiring for Remote American Express Chat Support jobs?

Cities in Arizona with the most Remote American Express Chat Support job openings:

Remote American Express Chat Support jobs near you

Vice President, Digital Payments Engineering (Wallets & Agentic, eCommerce Experiences)

Phoenix, AZ • On-site, Remote

American Express

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

25th of 152 rated financial services

Good employer

Recommended by parents

Respectful managers

Learn more about American Expressexternal

$178K - $230K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

We're looking for an experienced engineering leaderto lead the Wallets, eCommerce and Agentic Commerce platform for the company. This platform is used by tens of millions of cardholders around the world today. You should be technically hands-on, very good communicator, super creative and enjoy solving tough problems. You should be be able to communicate with engineers, product partners, senior leaders and external companies and industry bodies. You should be able to translate ambiguous business needs into technical requirements and technical architecture, convey complex technical challenges to various internal and external stakeholders. You should be obsessive about design, user experience, app performance.You should be familiar with modern software development methodologies, and be able to dive deep and rapidly iterate on ideas. You should be able to influence internal and external partners impacting the outcome. 

You'll be part of the Digital Payments and Labs Engineering team whose mandate is to develop new experiences and platforms for American Express customers at the cross roads of payments, identity and AI. You will get to influence the direction of agentic commerce in Amex and the industry at large.  

This is an opportunity to work in a fast-paced, agile environment with ability to impact real dollars in revenue growth and operational saves. You will operate as a start-up with the stability of a fortune 100 company. You will get a chance to interact with the world's leading technology companies and primier payments industry bodies. 

Your primary responsibilities will be to lead a bunch of director teams building device/eCommerce wallets products, eCommerce checkout journeys and the Agentic Commerce Experiences (ACE) product, working with some of the leading tech companies and industry bodies of the world and internal consumers. You'll work with product managers and leaders to help define product direction, provide thought leadership on emerging technologies and create best of breed digital payment experiences that will set the standard for future development.  

This is an opportunity to work on the latest technologies and influence how millions of people interact with their cards, their merchants and their money. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  • Bachelors degree in Engineering and 15+ years of equivalent experience in related disciplines 

  • Proven record of building distributed applications 

  • Demonstrated ability to solution, design with product and 3rd parties.  

  • Ability to work collaboratively, selflessly and effectively across functional areasand influence the outcome. 

  • Ability to effectively disseminate knowledge and mentor other developers thorough code reviews 

  • Experience building scalable, low latency APIs working in high-performing, iterative development teams 

  • Through understanding of modern tech stacks, API design, concepts of multi-threaded programming,data structure fundamentals, networking, sql and non-sql DBs.  

  • Self-motivated and able to thrive in a just-in-time environment 

  • Good interpersonal and organizational skills 

  • Understanding of lean principles and their manifestation in efficient software development practices is a plus 

  • Experience with payments technology, payment cryptography 

  • Knowledge of iOS or Android is a plus. 

  • Publication of blogs and/or experience participating in industry forums is a plus.  

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

  • Perform hands-on architecture, design and drive development of elegant, efficient, secure, scalable solutions. 

  • Mentor and lead scrum teams working closely with product to drive solutions and delivery. 

  • Actively participate in solution conversations and influence leading tech companies in the world. 

  • Actively participate in standards discussions with industry bodies like EMVCo, FIDO. 

  • Eagerly and thoughtfully participate in design reviewslooking for consistency in design and doing the right thing for the company. 

  • Drive consistent development practices across tools and common components. Embrace agentic development tools. 

  • Develop deep understanding of current and potential integrations with other systems and platforms 

  • Identify opportunities to adopt new technologies to solve existing needs and improve productivity 

  • Foster a collaborative spirit across multiple teams- believe in doing the right thing for the company. 

  • Lead adoption of AI development tools for your area.  

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