ZipRecruiter

Log In

1

Software Customer Service Jobs in Arizona (NOW HIRING)

Concord Servicing

Customer Service Supervisor

Scottsdale, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As part of our growing Contact Center in Scottsdale, AZ , we are seeking a Customer Service ... software is a plus * Must be able to work fully onsite at our Scottsdale, AZ Contact Center ...

TrackMan A/S

Customer Service Specialist

Phoenix, AZ · On-site

$17 - $22.25/hr

As a Customer Service Specialist, you'll be the frontline connection for customers seeking ... Proficiency in ticketing software such as Zendesk. * Proficiency with the Windows OS and general ...

TrackMan A/S

Customer Service Specialist

Phoenix, AZ · On-site

$17 - $22.25/hr

As a Customer Service Specialist, you'll be the frontline connection for customers seeking ... Proficiency in ticketing software such as Zendesk. * Proficiency with the Windows OS and general ...

Western Pest Services

Customer Service Specialist

Peoria, AZ · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Specialist We need your next-level service mindset at the best in pests. As part ... Basic computer skills in various software and web-based applications * Proficient in Microsoft ...

Critter Control

Customer Service Representative

Phoenix, AZ · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Enter service-related notes in system software * Provide general marketing information to prospects and customers as requested * Conduct follow-up telephone calls with customers for re-treats ...

Addison Group

Customer Service Representative

Scottsdale, AZ · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Comfortable learning new software systems and workflows Addison Group is hiring a Customer Service Representative on behalf of our client, a well-established construction organization. This part-time ...

previous pagenext page

Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Arizona

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Arizona?

For Software Customer Service jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Arizona look for?

The top searched job categories for Software Customer Service jobs in Arizona are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Supervisor

Concord Servicing

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Concord is a loan servicing fintech company dedicated to delivering exceptional financial solutions to borrowers across the country. As part of our growing Contact Center in Scottsdale, AZ, we are seeking a Customer Service Supervisor to lead a team of representatives supporting a large Solar loan originator. This is a fully onsite position requiring a high degree of professionalism, security awareness, and a commitment to service excellence in a regulated financial services environment.
Duties and Responsibilities:
  • Supervise, coach, and develop a team of Contact Center representatives handling inbound and outbound calls, including account inquiries, payment processing, and escalations
  • Monitor team performance against key metrics, including call quality, handle time, first call resolution, and customer satisfaction scores; provide regular feedback and performance reviews
  • Ensure strict adherence to data security protocols, compliance standards, and client-specific security requirements as mandated by the Solar loan originator partner
  • Manage daily staffing, scheduling, and workflow to ensure adequate coverage and service level targets are consistently met
  • Handle escalated customer issues and complex loan servicing inquiries with professionalism, applying sound judgment and knowledge of applicable regulations
  • Conduct regular call monitoring, side-by-side coaching, and quality assurance reviews to ensure service delivery meets client and company standards
  • Partner with Training and QA teams to identify knowledge gaps and implement ongoing development programs for team members
  • Collaborate with the Contact Center Manager to report on team performance, surface operational challenges, and contribute to process improvement initiatives
  • Foster a positive, inclusive, and high-accountability team culture that aligns with Concord's core values and the expectations of a security-conscious financial services environment
  • Manages projects as needed, adapting priorities to meet evolving business needs

Requirements
  • 3-5 years of customer service experience in a contact center environment, with at least 1-2 years in a supervisory or team lead role
  • Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks
  • Experience in financial services, loan servicing, fintech, or a similarly regulated industry is strongly preferred
  • Demonstrated ability to lead, motivate, and hold a team accountable in a metrics-driven contact center environment
  • Strong understanding of data privacy, information security best practices, and the ability to enforce high-security protocols required by our client partners
  • Excellent verbal and written communication skills; able to de-escalate difficult interactions and communicate clearly with customers and internal stakeholders alike
  • Proficiency with contact center platforms, CRM systems, and reporting tools; experience with workforce management software is a plus
  • Must be able to work fully onsite at our Scottsdale, AZ Contact Center

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources

Apply