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About Zap Solutions

Founded in 1997 and acquired by Banyan Software in July 2025, Zap Solutions is a Pittsburgh-based SaaS company with over 25 years of continuous operation in higher education admissions. Its flagship platform, AMP (Admissions Management Platform), manages the full student lifecycle from prospect through enrollment for medical schools and other graduate programs across the United States. AMP is used by 64% of U.S. medical schools, has processed over 6 million applications, and carries a 95%+ customer satisfaction rating and 99%+ infrastructure uptime.

The Opportunity

The CEO is responsible for providing operational and strategic leadership for Zap Solutions with a focus on accelerating AI-driven product differentiation, evolving the company's GTM function by expanding Zap's geographic and vertical reach, and building the commercial and operational infrastructure that enables sustained growth. With the support of Banyan Software's Education Portfolio Leader, the CEO will establish strategies, plans, and practices to meet the company's growth and profitability goals. The successful profile will have demonstrated success in executive roles at growing vertical SaaS businesses and be prepared to deliver ongoing product innovation and scale Zap's go-to-market function.

This is a compounding opportunity, not a turnaround. Zap enters Banyan's portfolio as a category leader with exceptional customer loyalty and a platform that has earned its position over 25 years. The right CEO is energized by building durable institutional value over the long term and finds Banyan's permanent ownership model, with no exit clock and operational autonomy.

Specific Responsibilities

The priorities of the CEO are to:

• Define and communicate a compelling vision and growth strategy for Zap Solutions and lead overall execution against it
• Maintain healthy and predictable growth by establishing and consistently meeting the execution milestones of the company's financial and operating plans
• Expand Zap's geographic and vertical reach beyond its current U.S. medical school base into graduate science programs, hospital systems, and the Canadian and Australian markets
• Own and strengthen relationships with key customers and institutional partners, including executive-level engagement and joint planning with major medical and graduate school accounts
• Design and execute a direct and expansion GTM strategy that drives new logo acquisition, deepens penetration in existing accounts, and maintains Zap's industry-leading customer satisfaction and retention
• Develop and execute operational initiatives to continually improve profitability and margin quality
• Drive product development discipline, including structured roadmap planning, AI capability delivery, and technical debt prioritization
• Ensure functional teams are productively working toward company priorities and operating with a customer-first mindset
• Bring outstanding leadership to the organization; build, retain, and develop a world-class team that can execute at scale without founder-level dependency
• Preserve and extend a winning culture where the team is engaged, challenged to succeed, and rewarded appropriately
• Operate as the primary interface to Banyan Software's Portfolio Leaders on business performance, financial results, and strategic direction

Qualifications & Experience

• Experience as a CEO or senior executive of a SaaS business (enterprise or vertical SaaS preferred) or General Manager/EVP/VP of a $10M–$50M SaaS business unit
• Verifiable track record of value creation in vertical SaaS businesses serving regulated or compliance-sensitive markets; higher education, healthcare, or government verticals are advantageous
• P&L experience with strong financial literacy, SaaS unit economics fluency, and demonstrated ability to improve net revenue retention, pricing power, or margin durability
• Structured, process-oriented operator who can bring discipline and accountability without bureaucracy; specific experience building operating cadence and decision rights in founder-led businesses is a plus
• Experience inheriting and developing a founder-built team, with specific examples of raising the talent bar while preserving cultural cohesion
• Comfort operating within a PE-backed portfolio company structure, including working closely with Operating Partners, managing to KPIs, and communicating business performance with transparency and precision

Leadership & Management Behavioral Competencies

• Ability to establish a roadmap for future growth, steering the business toward the highest-potential market segments where Zap can sustain an advantage and ensure continued profitable expansion
• AI-first leadership orientation; pushes the organization faster on AI adoption than it would move on its own and can distinguish operational reality from vendor hype based on doing the work
• Interest and ability to lead by example in revenue-generating commercial activity, including direct engagement with medical school and graduate program decision-makers
• Executive presence appropriate for managing relationships with institutional buyers in higher education and healthcare, as well as Operating Partners and Portfolio Leaders at Banyan
• Ability to bring discipline, focus, and accountability around key performance indicators across the team without creating bureaucratic drag
• Tireless curiosity and advice-seeking; treats feedback as useful data rather than a threat and systematizes learning across the organization
• Frugal mindset with a focus on building organizational capabilities through strong team development
• Talent magnet with a successful record of attracting and retaining talented, engaged teams; makes hard calls on underperformers directly and quickly
• Long-term orientation; explicitly motivated by building institutional value over a long horizon rather than optimizing for a transaction window
• Must be collaborative yet decisive and action-oriented; impeccable integrity and high ethical standards

Education

• An undergraduate degree from a well-regarded university is required

Banyan Software encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position. Banyan Software is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veterans status.

The expected base salary for this position is: USD $200,000 excluding annual bonus and equity (when applicable). Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience.

This position is for an existing vacancy.