Social Service Tech Jobs (NOW HIRING)

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

Job Description

The Community Service Board of Middle Georgia is hiring for their next Community Social Service Tech. This role will be working at The Den which is a program that provides peer-based advocacy and support to young adults. The CSST will be coordinating community and medical services, assisting with appointments and medication adherence, and maintaining regular consumer engagement. This role requires accurate and timely documentation in the EMR, maintenance of confidential medical and demographic records, collaboration with families, schools, and community partners, and consistent communication with supervisors. The position maintains an average productivity of 65% (5.8 billable hours daily) and follows all agency policies and supervision requirements.

LOCATION: Dublin, GA

• Maintain Productivity of 65$ (5.8 hrs daily) 100% of time. Ensure consumers on caseload are linked with services needed in the community.
• Record efforts in PSRI progress notes no later than 24/hrs after service. 100% of the time. Inform the supervisor immediately concerning any changes with consumers insurance coverage.
• Have designated person check the gp website by the 2d day of each month and report any insurance changes to supervisor.
• Ensure consumers go to scheduled Dr. appointments, Ensure consumers take medications as prescribed.
• Will have progress notes scanned and shown in the EMR no later than 7 days after providing the services.
• Maintain all medical information on assigned consumers in compliance with agency standards always maintaining confidentiality of consumers.
• Will maintain consumer Demographics Screen current in EMR in making sure that current contact information, address, and other pertinent information is correct. Send out change of address forms monthly.
• Will attend a staff meeting with a Licensed person providing supervision a minimum of lx per month.
• Will maintain caseload file to reflect due dates concerning each consumer's medical information and advise supervisor at least 3 days in advance when information is due.
• Provides billable hours to average 5.8 hours per day. To be measured by daily productivity spreadsheets maintaining at least 65%. 
• Provide CSI services to consumers on case load at least 2x monthly or as recommended by MD, CMO, or APS. 
• Will report cases where consumers do not show for CSI appointments to immediate supervisor. Reflect no-shows in appointment book.
• Document the consumers degree of daily participation, response, behavior, and interventions provided in progress note.
• Will work with secretary in completing weekly schedule to ensure monthly contacts are met and maintained.
• Will have contact with consumers parents, teachers, and school counselors weekly and report findings to supervisor and MD/reflect in progress notes.
• Maintain all medical information on classified consumers in compliance with agency standards always maintaining confidentiality of consumers
• Will maintain release of information current on each consumer, have parent and consumer sign then scan into EMR.
• Recognizes contributions and celebrates accomplishments. Communicates accurate information to others in a professional and courteous manner; conveys a willingness to assist.
• Accept direction and feedback from Supervisors and follow through appropriately when requested by supervisor.
• Follow all other rules and policies.

 Here are some of the things we require:

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Here’s what would put you over the top:

• 2+ years experience with Microsoft Office products
• Previous case management
• Previous experience with conflict resolution/de-escalation skills
• Already hold certification as a Certified Peer Specialist- Youth
  • OR
•  Have all three of these:

1. Lived experience dealing with a behavioral health diagnosis (such as Mental Illness or Addictive Disease),
2. have a high school diploma or GED,
3. and be willing to become certified.

• Ability to use lived experience to support youth in IC3 program.
• Ability to work effectively in a team environment.
• Ability to establish and maintain relationships with peers based on mutuality and common connection.

In order to earn a CPS-Y Certification, you have to meet these requirements:

• Be 18-26 years of age (provide a copy of a valid Georgia ID); and
• Have a mental health (MH) condition, substance use disorder (SUD), or a co-occurring diagnosis; and a strong desire to identify themselves as a person living with a mental illness or substance use diagnosis; and
• Be able/willing to actively seek and manage your own appropriate care; and
• Be able to share their own personal story in a safe and appropriate way; and
• Must be well grounded in recovery wellness; and
• One year between diagnosis and application to training; and/or
• If the individual has a substance use condition, there must be one year continuous abstinent from substance use; and
• Have a high school diploma or GED; provide a copy of these documents; and
• Provide (2) letters of reference. This cannot be a family member (please include contact information). <-- We can provide this.

 CPS-Y Certification Training Session will be discussed and available.   

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)! 
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• Paid Lunch Breaks* & So Much More! 

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

*Please note that paid lunches are only for select positions that must assist individuals with eating needs at typical meal periods*

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **