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Social Service Program Manager Jobs in Georgia (NOW HIRING)

NICE

Lead Services Program Manager

Atlanta, GA · On-site

Develop, negotiate, and finalize Statements of Work (SOWs), project estimates, and service ... Program Management - Strategic Initiatives * Act as Program Manager for one or two high-priority ...

Serenity Info Tech, Inc.

Program Manager

Atlanta, GA · Hybrid

The modernization effort is intended to improve citizen service delivery, operational efficiency ... Key Responsibilities Program and Project Management Lead planning, execution, and monitoring of the ...

New

EAE USA

Program Manager

Tucker, GA

The Program Manager will serve as a key leader responsible for overseeing complex programs from ... construction, engineering, or service-based programs. * Experience with business process ...

SOSi

Program Manager

Fort Eisenhower, GA · On-site

... and services integrators in the defense and government services industry. We deliver tailored ... SOSi is seeking a Program Manager to join our team in Fort Gordon, GA . We are seeking a highly ...

SOSi

Program Manager

Gordon, GA · On-site

... and services integrators in the defense and government services industry. We deliver tailored ... SOSi is seeking a Program Manager to join our team in Fort Gordon, GA . We are seeking a highly ...

SOSi

Program Manager

Fort Eisenhower, GA

... and services integrators in the defense and government services industry. We deliver tailored ... SOSi is seeking a Program Manager to join our team in Fort Gordon, GA . We are seeking a highly ...

Iresh Technologies LLC

Program Manager

Atlanta, GA · Hybrid

The modernization effort is intended to improve citizen service delivery, operational efficiency ... The Program Manager will work closely with GDOL leadership, the Georgia Technology Authority (GTA ...

New

Devfi

Program Manager

Atlanta, GA

The modernization effort is intended to improve citizen service delivery, operational efficiency ... The Program Manager will work closely with Client leadership, the Georgia Technology Authority (GTA ...

New

Nou Systems Inc

Program Manager

Marietta, GA · On-site

... services, and expertise with powerful, data driven insights that transform defense systems and ... The Program Manager will lead the execution of complex RF system development programs across the ...

Acumen Velocity

Program Manager

Atlanta, GA

The modernization effort is intended to improve citizen service delivery, operational efficiency ... The Program Manager will work closely with GDOL leadership, the Georgia Technology Authority (GTA ...

New

Sonoma Consulting Inc.

Program Manager

Atlanta, GA

The Program Manager ensures multiple concurrent IT projects are delivered on-time, on-budget, and ... planning, service level agreements, and customer training Directs and delegates work effort;

PBS Aerospace Inc

Program Manager

Roswell, GA · On-site

Program Management * Own end-to-end program management for the capital expansion initiative -- from ... service member status, age, race, color, religion, sex (including pregnancy), gender identity ...

PBS Aerospace Inc

Program Manager

Roswell, GA · On-site

Program Management * Own end-to-end program management for the capital expansion initiative -- from ... service member status, age, race, color, religion, sex (including pregnancy), gender identity ...

Strategic Resources Inc

Program Manager

Brunswick, GA · On-site

IT-DOSS Program Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years of experience in the ...

OP Consulting Group LLC

Program Manager

Atlanta, GA · Hybrid

Position Overview We are seeking a highly experienced Program Manager to lead the day-to-day ... services. * Experience working with multi-vendor delivery environments and state technology ...

New

BeVera Solutions LLC

Program Manager

Riverdale, GA · On-site

Department of Health and Human Services. This role will serve as the primary management lead ... The Program Manager will ensure all workstreams remain aligned with contract requirements ...

innovitusa

Program Manager

Atlanta, GA · Hybrid

Key Responsibilities Program and Project Management • Lead planning, execution, and monitoring of ... services. • Experience working with multi-vendor delivery environments and state technology ...

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All JobsSocial Service Program JobsSocial Service Program Manager JobsSocial Service Program Manager Jobs in Georgia

Social Service Program Manager information

What are some common challenges Social Service Program Managers face when overseeing multiple programs and teams?

Social Service Program Managers often juggle several programs simultaneously, which can present challenges such as balancing limited resources, managing diverse staff, and ensuring compliance with regulations. They must prioritize tasks effectively, facilitate clear communication between teams, and adapt to changing client needs or funding requirements. Building strong relationships with community partners and fostering a collaborative team environment are essential strategies to overcome these challenges and ensure program success.

What are the key skills and qualifications needed to thrive as a Social Service Program Manager, and why are they important?

To thrive as a Social Service Program Manager, you need expertise in program development, budget management, and compliance, typically with a background in social work or a related field and often a relevant degree. Familiarity with case management software, grant management systems, and data reporting tools is essential for daily operations. Strong leadership, communication, and problem-solving skills set outstanding managers apart by enabling effective team coordination and stakeholder engagement. These skills ensure efficient program delivery, accountability, and positive outcomes for clients and communities.

What are Social Service Program Managers?

Social Service Program Managers are professionals who oversee and coordinate social service programs within organizations such as government agencies, nonprofits, or community organizations. They are responsible for planning, implementing, and evaluating programs that support individuals and communities in need. Their duties often include managing budgets, supervising staff, ensuring compliance with regulations, and working with other organizations to deliver services effectively. Social Service Program Managers play a key role in improving access to resources and ensuring the effective delivery of social services.

What is the difference between Social Service Program Manager vs Social Worker?

AspectSocial Service Program ManagerSocial Worker
CredentialsBachelor's or Master's in Social Work, Public Administration, or related field; certifications varyBachelor's or Master's in Social Work; required licensure or certification
Work EnvironmentAdministrative settings, overseeing programs, managing staffDirect client interaction, counseling, case management
Employer & IndustryNonprofits, government agencies, healthcare organizationsHospitals, clinics, social service agencies
Search & ComparisonOften compared for leadership roles in social servicesCommonly searched for direct client support roles

The main difference is that a Social Service Program Manager focuses on overseeing and managing social service programs, while a Social Worker provides direct support and counseling to clients. Both roles require relevant education and certifications, but their work environments and responsibilities differ significantly.

What are popular job titles related to Social Service Program Manager jobs in Georgia? For Social Service Program Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Social Service Program Manager jobs in Georgia look for? The top searched job categories for Social Service Program Manager jobs in Georgia are:
What cities in Georgia are hiring for Social Service Program Manager jobs? Cities in Georgia with the most Social Service Program Manager job openings:
Social Service Program Manager jobs near you
Lead Services Program Manager

Lead Services Program Manager

NICE

Atlanta, GA • On-site

Full-time

Posted 7 days ago

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
NiCE Actimize is seeking a commercially sharp, senior-level Lead Services Program Manager to join the Cloud Professional Services team. Despite the individual contributor designation, this is a high-influence role with direct exposure to executive leadership, cross-functional ownership, and a mandate to shape how Actimize scales its AI-powered financial crime solutions through the partner channel.
Why this role, why now: Growing our partner delivery ecosystem is one of Actimize's highest-priority strategic initiatives. This person will define how partners deliver our AI-powered solutions, enable them to meet our quality bar, and ensure the program scales effectively as more partners are onboarded. The work carries executive visibility and has a direct impact on Actimize's ability to grow through the channel.
The role carries three responsibilities in priority order: leading PS's contribution to the Partner Program, owning Professional Services sales for the Essentials portfolio, and program managing one or two critical internal initiatives. These responsibilities are distinct and clearly prioritized - this is not a role where everything is equally urgent.
How will you make an impact?
Partner Program Support
Act as the PS representative to the NiCE Actimize Partner Program, supporting three ongoing workstreams as the partner ecosystem scales:
  • Enable the partner certification program - work with the Education team to ensure the right training content is available for each partner track, and keep course offerings current as the program evolves.
  • Own and evolve the Partner Delivery Methodology - maintain the PS delivery framework for AI-powered financial crime solutions, update RACI and handoff documentation, and incorporate learnings as additional partners enter the program.
  • Support active partner delivery engagements - serve as the PS point of contact for partners in the pilot and onboarding phases, resolving delivery issues and feeding lessons learned back into program materials.

PS Sales - Essentials Portfolio
  • Own the end-to-end Professional Services sales motion for the Essentials product line, from opportunity qualification through contract execution.
  • Develop, negotiate, and finalize Statements of Work (SOWs), project estimates, and service proposals in collaboration with sales, legal, and delivery teams.
  • Serve as the PS subject matter expert in pre-sales conversations - scoping engagements, defining delivery models, and setting client expectations.
  • Partner with Account Executives to ensure PS is positioned early and consistently in the Essentials sales cycle.
  • Maintain pipeline visibility; track bookings, forecasts, and conversion rates.
  • Continuously refine SOW templates, pricing models, and scoping methodologies.

Program Management - Strategic Initiatives
  • Act as Program Manager for one or two high-priority internal initiatives as assigned by senior leadership.
  • Define scope, milestones, resource plans, risk registers, and escalation paths.
  • Drive cross-functional alignment and communicate program status proactively to executive sponsors.

Education & Experience
  • 7+ years in professional services or implementation roles delivering financial crime compliance solutions (AML, fraud, transaction monitoring, or similar platforms). Hands-on Actimize implementation experience is a strong advantage.
  • Comfort working with AI/ML-based products and communicating their value and delivery requirements to both technical and business audiences.
  • Demonstrated experience authoring and negotiating SOWs, MSAs, and professional services agreements.
  • Strong program management fundamentals - structured, disciplined, able to manage multiple concurrent workstreams.
  • Commercially minded: understands PS margin, pipeline health, and how services revenue connects to business outcomes.
  • Outstanding presentation and communication skills - written, verbal, and visual. Able to command a room and influence decisions at C-level.
  • BA/BSc in a relevant field required. Fluent spoken and written English.

Preferred
  • Experience with partner program design, channel enablement, or partner delivery coordination.
  • Familiarity with AI/ML-based solution delivery - understanding model lifecycle, data dependencies, or analytics-driven implementations.
  • Familiarity with cloud-delivered and SaaS hybrid delivery models.
  • Prior experience working with or enabling global system integrators or advisory partners.

Inter-Personal Skills
  • Self-starter who takes ownership and runs with it - comfortable picking up ambiguous problems, forming a point of view, and driving forward without waiting to be told how.
  • Fast learner with genuine curiosity - energized by new domains, willing to experiment, and quick to apply what they have learned.
  • Exceptional presentation skills - able to distill complex topics into clear, compelling narratives for any audience, from technical teams to C-suite executives. This is a non-negotiable for the role.
  • Builds trust across partners, clients, and internal stakeholders with equal ease.
  • Influences without authority - essential in a matrixed, cross-functional environment.
  • Highly organized; thrives under pressure with multiple overlapping priorities.

What's in it for you?
This is a high-visibility role with direct access to senior leadership and meaningful influence over a strategic company priority. You will work across Partner Sales, Professional Services, and Product - building something new rather than maintaining the status quo.
In your first year, success looks like: a functioning Partner Delivery Methodology in use with active partners, a clean SOW process for the Essentials portfolio, and at least one critical program delivered on time. From there, the scope grows with the partner ecosystem.
Join an ever-growing, market-disrupting global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across roles, disciplines, domains, and locations.
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model: 2 days in the office, 3 days remote each week. Office days focus on face-to-face collaboration, ideation, and relationship-building.
About NiCE Actimize
NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions and government regulators. Consistently ranked #1 in the space, NiCE Actimize applies AI and machine learning to protect institutions and safeguard consumers' and investors' assets - detecting financial crime, preventing fraud, and enabling regulatory compliance at scale.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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